To deliver expert pre-sales technical guidance, collaborate closely with clients, the sales department, bid teams, and commercial units. Analyze client requirements and engineer comprehensive, end-to-end technical and commercial solutions tailored for optimal performance. Assess technical viability, capacity availability, and inventory status to guarantee alignment with service level commitments, project timelines, and financial constraints.
Reporting to the Capacity Planning Manager, this position provides strategic oversight and ensures efficient resource allocation to meet operational demands. The role involves analyzing current and projected workloads, identifying capacity constraints, and recommending solutions to optimize performance. Key responsibilities include collaborating with cross-functional teams, monitoring utilization metrics, and presenting data-driven insights to senior leadership. The ideal candidate must possess strong analytical skills, proficiency in capacity planning tools, and experience in forecasting methodologies. Additionally, excellent communication and stakeholder management abilities are essential for driving informed decision-making across the organization.
Oversee and execute a comprehensive range of critical duties and responsibilities, ensuring alignment with organizational objectives and operational standards. Collaborate with cross-functional teams to drive efficiency, innovation, and continuous improvement across key processes. Manage and prioritize tasks to meet deadlines while maintaining high levels of accuracy and attention to detail. Serve as a key liaison between departments, fostering clear communication and cohesive teamwork. Ensure compliance with industry regulations, internal policies, and best practices to uphold organizational integrity and reputation. Monitor performance metrics and implement strategic initiatives to enhance productivity and achieve long-term goals.
Deliver expert technical assistance during the pre-sales phase to facilitate seamless sales execution and smooth provisioning workflows.
Craft comprehensive technical solutions while developing both internal and client-facing technical documentation to ensure clarity and facilitate effective communication across stakeholders.
Proactively assess potential obstacles, including solution-related issues, contractual complexities, and other challenges, and implement effective strategies to address and resolve them.
Craft comprehensive technical documentation detailing product specifications, architectural frameworks, and operational capabilities.
Formulate, roll out, and embed standards and procedures dedicated to solution planning and design to ensure systematic, efficient, and scalable outcomes.
Assist in the conception and execution of innovative product initiatives from inception to market launch. Collaborate with cross-functional teams to transform conceptual ideas into tangible solutions that meet customer needs and business objectives. Participate in market research, feasibility studies, and iterative prototyping to refine product features and enhance user experience. Contribute to strategic planning sessions to align product development with organizational goals and ensure timely delivery within budget constraints. Provide analytical insights and technical expertise to support decision-making throughout the product lifecycle. Maintain clear documentation and communication channels to track progress and address potential challenges proactively.
Collaborate closely with cross-functional teams to develop tailored, robust solutions that prioritize technical excellence, seamless fulfillment, efficiency in assurance processes, and accurate billing systems.
Enhance the efficiency of solution development processes to drive productivity and innovation. Streamline workflows, identify bottlenecks, and implement best practices to accelerate project timelines and deliver high-quality outcomes. Ensure alignment with organizational goals and leverage tools, methodologies, and cross-functional collaboration to optimize development cycles.
Prepare ad hoc reports upon request to support data-driven decision-making processes.
Support the preparation of technical drawings and accompanying documentation.
Assist in auditing and maintaining accurate database records and information to ensure data integrity and compliance with organizational standards.
Vigilantly maintain and verify the accuracy and consistency of data within OSS/BSS systems to ensure their reliability and operational integrity.
Minimum qualifications include a bachelor’s degree in a relevant field or equivalent professional experience, along with three to five years of hands-on experience in the specified industry. Proficiency in industry-standard software and tools is essential, along with strong analytical and problem-solving skills. Excellent communication abilities, both written and verbal, are required to collaborate effectively with cross-functional teams. Candidates must demonstrate a track record of delivering results in fast-paced environments while adhering to strict deadlines. Familiarity with compliance standards and regulatory requirements is also necessary.
A bachelor’s degree or its equivalent in a relevant discipline is required.
Requires at least five years of progressive experience in a relevant field, along with a bachelor’s degree in a related discipline. Proficiency in industry-standard software and tools, strong analytical and problem-solving abilities, and excellent written and verbal communication skills are essential. Candidates must demonstrate a track record of successfully managing complex projects, adhering to deadlines, and collaborating effectively within cross-functional teams. Familiarity with current trends and best practices in the field is highly preferred.
With a minimum of eight years of technical expertise in the telecommunications sector, including at least five years in a solutions architect capacity or an equivalent role, the ideal candidate will bring extensive hands-on knowledge and strategic insight to this position.
Possesses deep expertise in service delivery, sales support, network infrastructure, and operations support, or comparable domains.
Intermediate expertise in Transmission technologies, including DWDM, OTN, and SDH, as well as IP networks encompassing Peering, IP Transit, and Layer 2/3 services, alongside proficiency in Fiber, Colocation, and Subsea network infrastructures, is required.
Proven expertise and hands-on experience with GIS systems are essential for this role.
Proficiency in the product and technology development lifecycle, encompassing technical product development, fulfillment processes, assurance protocols, and billing methodologies, is essential.
Proficient in formulating solution alternatives to evaluate all potential impacts and associated costs linked to the recommended approach.
Skilled in both written and verbal communication, as demonstrated by a proven track record of achievements and professional experience.
Proficient in Microsoft Visio, Microsoft Word, Microsoft Excel, and Microsoft PowerPoint, with advanced skills in diagramming, document creation, data analysis, and presentation design.
With strong communication and presentation abilities, the ideal candidate will distill complex project details into clear, concise insights and effectively convey key information across all organizational levels.
Capable of efficiently juggling numerous tasks while providing clear guidance and resolving issues within a high-pressure setting.
Flexible scheduling is required to accommodate client needs, including evenings and weekends.
Seeking candidates with a proven track record in relevant fields, demonstrating expertise through hands-on experience and specialized skills. Ideal applicants will possess a strong background in key competencies, including [specific skills or areas of knowledge], along with a minimum of [X years] in a similar role. Proficiency in [specific tools, software, or methodologies] is required, as is the ability to [specific soft skills, e.g., collaborate effectively, solve complex problems]. Additionally, familiarity with [industry standards, regulations, or best practices] is highly advantageous. The role demands adaptability, attention to detail, and a commitment to continuous learning to stay current with evolving trends and technologies.
Proficiency in network engineering with a strong background in the design and strategic planning of Transmission or IP networks is required.
A strong history of creating and designing sophisticated solutions is required.
Professionals in this role must maintain a comprehensive understanding of the competitive environment surrounding connectivity solutions, focusing specifically on product and service offerings.
Attributes
Client-focused professional with a strong ability to cultivate and maintain meaningful relationships, ensuring alignment with client needs and fostering long-term partnerships built on trust and collaboration.
Professional integrity, unwavering honesty, and a steadfast commitment to ethical principles define the foundational qualities required for this position.
Boundless passion, adaptability, and enthusiasm are essential qualities for this role. We seek a dynamic individual who thrives in a flexible and ever-evolving environment.
We prioritize excellence in personnel management, coupled with precision and meticulous attention to detail.
Achieving results is accomplished through effective collaboration and strong teamwork, as well as by fostering strategic partnerships.
Strong analytical abilities are essential, with a proven capacity to gather and assess data from diverse sources.
Proficient in English communication, with a strong ability to engage effectively with individuals, demonstrating a natural talent for interpersonal interactions.
Highly proficient in identifying and resolving network issues through advanced diagnostic techniques and tools.
Qualifications
BA/BSc/HND
Experience Required
8 years
