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Home Jobs Nairobi QA Systems Support & Knowledge Administrator

QA Systems Support & Knowledge Administrator

Q-Sourcing Servtec Group  · Professional / Social Associations

Full Time Nairobi
Nairobi
Deadline: 10 September 2026
Posted June 14, 2026

Job Summary:

The Office Administrator is responsible for delivering comprehensive administrative, clerical, and introductory accounting support to maintain seamless office operations. This position entails overseeing document management, coordinating office activities, maintaining accurate records, facilitating procurement processes, managing petty cash, and performing essential accounting functions. Applicants with prior accounting experience will receive preferential consideration.

The role encompasses a comprehensive range of duties and responsibilities, including but not limited to executing assigned tasks with precision, collaborating effectively within cross-functional teams, and ensuring adherence to established protocols and standards. Key responsibilities involve maintaining accurate records, facilitating seamless communication across departments, and contributing to strategic initiatives aimed at enhancing operational efficiency. Additionally, the position demands a proactive approach to problem-solving, meticulous attention to detail, and a commitment to upholding organizational goals while fostering a collaborative and inclusive work environment.

Administrative Support personnel provide essential organizational and operational assistance to ensure the efficient functioning of an office environment. They are responsible for managing correspondence, maintaining records, coordinating schedules, and handling various clerical tasks to support daily operations. Strong organizational skills, attention to detail, and proficiency in office software are typically required. Additionally, effective communication and the ability to multitask in a fast-paced setting are essential for success in this role.

Offer comprehensive administrative and clerical assistance to ensure the smooth operation of the office environment.

Oversee the handling of incoming and outgoing communications, including correspondence, emails, and telephone calls.

Maintain meticulous filing systems, encompassing both physical and electronic formats, to ensure precision and accessibility of documentation.

Draft professional reports, correspondence, memoranda, and various business documents with precision and clarity.

Provide support in organizing and coordinating meetings, appointments, and travel logistics to ensure efficient scheduling.

Maintains accurate and efficient oversight of records, ensuring compliance with organizational policies and regulatory standards through systematic organization, storage, retrieval, and disposition of documents. Responsible for implementing and maintaining records retention schedules, safeguarding sensitive information, and facilitating audits as needed. Requires proficiency in records management software, strong attention to detail, and adherence to confidentiality protocols. Experience with physical and digital records systems is preferred.

Ensure accurate and efficient organization of employee, supplier, and company records to uphold meticulous documentation standards.

Maintain the secure storage, efficient retrieval, and strict confidentiality of all company documents.

Consistently maintain and refresh databases and administrative records to ensure accuracy and currency.

Provides accounting and financial support by maintaining accurate records, reconciling accounts, and preparing financial statements. Assists with budgeting, forecasting, and financial analysis to ensure compliance with regulations and internal policies. Collaborates with cross-functional teams to streamline processes and enhance financial reporting accuracy. Requires proficiency in accounting software, strong analytical skills, and meticulous attention to detail. A bachelor’s degree in accounting, finance, or a related field is preferred, along with relevant certifications such as CPA or CMA.

Responsibilities include providing support for the maintenance and reconciliation of petty cash records.

Facilitate the processing of invoices, monitor payment statuses to ensure timely follow-ups, and maintain accurate records of expense tracking.

Prepare payment vouchers and compile supporting documentation as needed.

Ensure the precision and integrity of financial and administrative documentation.

Support accounts payable and accounts receivable documentation.

Support the execution of internal and external audits by preparing and supplying the necessary documentation.

Provide assistance to the Finance Department by performing data entry duties and preparing financial reports.

The role involves overseeing office operations, ensuring seamless administrative support, and maintaining an efficient workplace environment. Responsibilities include managing schedules, coordinating meetings, handling correspondence, and supervising office supplies. Additionally, the position requires maintaining accurate records, assisting with budget tracking, and liaising with internal and external stakeholders. Strong organizational skills, attention to detail, and proficiency in office software are essential. Effective communication and problem-solving abilities are also critical to success in this position.

Oversee the procurement, organization, and maintenance of office supplies and stationery inventory to ensure adequate availability at all times.

Liaise with suppliers and manage procurement requests as necessary.

Maintain office facilities and provide necessary support to uphold a productive and comfortable workspace.

Provide support in the coordination of corporate meetings, events, and professional development programs within the organization.

Maintaining effective communication and delivering exceptional customer service are essential responsibilities of this role. You will engage with customers to address inquiries and resolve issues promptly, ensuring a positive experience. Strong interpersonal skills and a customer-focused attitude are required to succeed in this position. Additionally, you will collaborate with team members to enhance service quality and contribute to a supportive work environment.

Act as the primary liaison for guests and clients upon their arrival.

Professionally address and respond to inquiries, ensuring they are directed to the relevant departments for resolution.

Cultivate and sustain constructive connections with internal teams and external partners to foster collaboration and mutual support.

Ensures adherence to regulatory standards and internal policies while maintaining accurate and timely reporting. Develops and implements compliance programs, conducts risk assessments, and monitors ongoing compliance with applicable laws and regulations. Prepares and submits required reports to regulatory bodies, senior management, and other stakeholders, ensuring transparency and accountability. Collaborates with cross-functional teams to identify compliance gaps, recommend corrective actions, and foster a culture of compliance throughout the organization. Stays informed about evolving regulatory requirements and industry best practices to proactively mitigate risks and enhance operational integrity.

Maintain strict compliance with established company administrative procedures and policies at all times.

Compile and submit administrative reports at specified intervals as needed.

Facilitate audit and compliance operations by preparing and supplying required documentation.

Execute any additional responsibilities delegated by the supervisor that align with the position’s requirements.

Candidates must possess a relevant academic qualification, typically a degree in a pertinent field, coupled with a minimum of three years’ professional experience in a comparable role. Proficiency in advanced research methodologies, data analysis, and academic writing is essential, as is the ability to synthesize complex information into clear, structured presentations. Familiarity with institutional review processes, ethical standards in research, and grant application procedures is highly desirable. Strong organizational skills, attention to detail, and the capacity to work independently or collaboratively within multidisciplinary teams are required.

A diploma in Business Administration, Office Administration, Public Administration, or Human Resource Management, along with a bachelor’s degree in accounting, accounts, Business Administration, or a related field, is required.

A recognized accounting qualification such as CPA Part I or Part II, ATD, ARCA, or an equivalent credential is required.

Demonstrates strong expertise in utilizing accounting software and maintaining accurate financial records.

Seeking candidates with a minimum of three years in a similar role, demonstrating a proven track record of success. Familiarity with industry-specific software and tools is essential, along with strong analytical and problem-solving abilities. The ideal applicant will possess excellent communication skills and the capacity to work both independently and collaboratively. A bachelor’s degree in a relevant field is preferred, though equivalent experience may be considered. Proficiency in project management methodologies and a commitment to continuous professional development are highly valued.

Seeking a candidate with 1 to 3 years of professional experience in administrative support, office coordination, customer service, or clerical functions.

Qualifications

BA/BSc/HND , Diploma , Professional Certificate

Experience Required

1 - 3 years

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