Responsibilities include providing technical support to users, ensuring systems are operational through proactive monitoring, and diagnosing and resolving hardware and software issues. You will be responsible for maintaining accurate records of support interactions, updating documentation, and adhering to established IT policies and procedures. Additionally, tasks encompass assisting with system upgrades, performing routine maintenance, and collaborating with team members to implement solutions. The role also requires participating in on-call rotations to address critical incidents outside of standard business hours, ensuring minimal downtime and optimal performance of IT infrastructure.
Develop, implement, and regularly update a comprehensive website strategy to ensure optimal performance, user experience, and alignment with organizational goals. Handle all aspects of website development, including design, coding, and functionality enhancements. Conduct routine maintenance to guarantee security, speed, and reliability while addressing technical issues promptly and efficiently.
Develop and execute a forward-thinking web communication strategy for the corporate website(s), its child/affiliated sites and pages, and the Knowledge Repository, ensuring alignment with the organization’s mission, strategic goals, and brand identity.
Oversee the ongoing development, upkeep, and improvement of the organization’s web platforms, specifically built on Drupal and Space, with a focus on maintaining optimal functionality, user accessibility, and technical performance while ensuring seamless interoperability and integration across systems.
Establish and uphold compatibility and technical benchmarks to guarantee universal accessibility of UNEP web platforms across all languages and user groups.
Facilitate collaboration among web developers, designers, and service providers to ensure seamless implementation of technical solutions and enhancements across web platforms and the Knowledge Repository.
Deliver expert technical assistance to internal stakeholders and end-users, addressing inquiries related to website functionality, Knowledge Repository operations, navigation processes, and content management system utilization.
Technical specialists are responsible for diagnosing and resolving technical issues, bugs, and errors to maintain the seamless functionality of UNEP’s web platforms and Knowledge Repository.
Partner with IT support teams and external vendors to resolve advanced technical issues, manage necessary services and subscriptions, and streamline the deployment of new applications.
You will be responsible for conducting thorough business analysis to identify operational needs and enhance process efficiency. Additionally, you will oversee quality assurance activities to ensure adherence to established standards and mitigate potential risks. This involves evaluating current workflows, proposing improvements, and implementing robust testing protocols to validate system functionality. Strong analytical skills and meticulous attention to detail are essential for accurately assessing performance and maintaining high-quality deliverables.
Conduct comprehensive business analysis, process mapping, and requirements elicitation to assess the needs and priorities of internal stakeholders, subsequently defining precise business requirements for websites, campaign sites, and the Knowledge Repository.
Translate business requirements into precise application functionality, specifications, project documentation, and detailed work plans to ensure alignment with organizational objectives and stakeholder expectations.
Conceptualize novel products and solutions through the application of innovation, design thinking methodologies, and iterative prototyping techniques.
Act as the primary liaison for internal stakeholders, guaranteeing that the web platform and Knowledge Repository’s content and functionality consistently support business objectives, remain in sync with broader organizational strategies, and are maintained with updated language versions.
Collaborate effectively with graphic designers, UX/UI specialists, and content creators to uphold visual consistency, usability, and branding standards throughout the website.
Deliver expert instruction to team members, content creators, and website users on optimal content management strategies, CMS operation, website standards, and template utilization to heighten understanding of how digital platforms bolster user engagement and expand UNEP’s audience reach.
Developing and overseeing content strategy, as well as managing content initiatives, to ensure alignment with organizational goals and audience engagement. This involves planning, creating, distributing, and analyzing content across various platforms to maximize reach and impact. Responsibilities include defining content objectives, maintaining brand consistency, optimizing for SEO, and measuring performance through analytics. Requires a strategic mindset, strong project management skills, and proficiency in content management systems and analytics tools.
Develop and execute a cohesive web content strategy that ensures alignment with organizational goals and the needs of the intended audience across web platforms and the Knowledge Repository. Establish a streamlined workflow process and robust content management system, facilitating seamless coordination of page and feature development, as well as editing and translation efforts.
Source high-quality content for the website while ensuring accuracy, engagement, SEO optimization, and adherence to brand guidelines.
Perform routine quality assurance checks to maintain alignment with established branding, thematic elements, and predefined templates, ensuring cohesive visual presentation across all web pages. This involves enforcing standardized fonts, formatting styles, iconography, imagery, and layout structures to uphold consistency and professionalism in design execution.
Monitor feedback to ensure appropriate responses, while also enhancing existing content and spearheading the creation of new, specialized sections and webpages.
Craft data-driven organic and paid digital marketing strategies designed to amplify messaging and foster engagement centered on the triple planetary crisis and associated campaigns.
Develop and execute strategic plans for campaigns across diverse digital platforms, such as search engines, Google and Bing paid search initiatives, and YouTube.
Duties include conducting performance monitoring and implementing optimization strategies to enhance efficiency and effectiveness. This involves analyzing current operations, identifying bottlenecks, and proposing data-driven improvements to boost overall system performance and productivity.
Develop a comprehensive measurement framework to evaluate the effectiveness of web platforms, the Knowledge Repository, web pages, and campaigns, while ensuring ongoing monitoring and performance reporting.
Track and analyze key performance indicators for the web platform—including traffic patterns, user engagement levels, and conversion rates—through the utilization of specialized analytics tools.
Leverage data analysis to uncover trends, highlight areas needing enhancement, and seize opportunities to optimize user experience, boost site traffic, and advance organizational objectives.
Oversee the reporting process, providing performance insights on a monthly, quarterly and annual basis, as well as on specific campaigns.
Develop and execute optimization initiatives informed by data-driven insights, incorporating methodologies like A/B testing, SEO enhancements, and user experience improvements.
Perform comprehensive market research and evaluate emerging trends to uncover fresh opportunities for enhancing web and campaign performance.
Continuously monitor and adapt to the latest advancements in digital marketing technologies and evolving industry trends.
Gathers and evaluates data to uncover trends or patterns and delivers valuable insights through graphs, charts, tables, and reports via data visualization techniques, thereby supporting strategic planning, informed decision-making, and effective presentation and reporting.
Education
An advanced university degree, such as a master’s degree or equivalent qualification, in Software Engineering, Computer Science, Information Systems, Communication, Public Information, or a closely related discipline is mandatory.
A first-level university degree, supplemented by an additional two years of relevant professional experience, may be considered equivalent to an advanced university degree.
A degree or nondegree program in data analytics, business analytics, or data science is strongly preferred.
Experienced professionals in the relevant field are preferred, with at least three years of hands-on experience in a comparable role. Candidates should possess a proven track record of delivering measurable results, demonstrating adaptability in dynamic environments, and collaborating effectively across multidisciplinary teams. Prior experience in project management, strategic planning, or a related discipline is highly desirable.
A minimum of five years of progressively responsible experience in developing and managing web and knowledge platforms within a large science-based organization or a related field is mandatory.
Required is at least three years of experience leading complex technical projects within organizations comprising multiple stakeholders.
Proficiency in administering content management systems like Drupal, along with expertise in overseeing web content coordination, is essential.
Proficiency in overseeing library or knowledge management systems, particularly the technical administration of repository software like Space, is essential.
A minimum of two years of proven experience in leading a cross-functional team is essential, with accountability for strategic planning, performance evaluations, and the successful delivery of key outcomes.
A strong background in digital media strategy, transformation initiatives, and campaign development, as well as expertise in other public information dissemination avenues, is essential.
Desired qualifications include prior involvement in leading change management projects within the United Nations or an equivalent international entity.
Proficiency in at least one project management software platform, such as Microsoft Project, is preferred.
A minimum of two years of relevant experience in data analytics or a closely related field is strongly preferred.
Qualifications
BA/BSc/HND , MBA/MSc/MA
Experience Required
5 years
