We are currently seeking a highly motivated individual to join our team in the capacity of a [Job Title]. The successful candidate will possess a minimum of [X] years of relevant experience in [specific field/industry], along with a proven track record in [key skill or responsibility]. Additionally, they must demonstrate proficiency in [specific software/tool/technique], strong analytical abilities, and exceptional communication skills. The role requires the ability to collaborate effectively within cross-functional teams, manage multiple priorities in a dynamic environment, and deliver high-quality results within tight deadlines. Responsibilities include [list key duties, e.g., overseeing projects, conducting research, analyzing data], ensuring adherence to company standards and best practices throughout all operations.
The Customer Value Management team employs a data-centric strategy to drive growth, utilizing sophisticated analytics, machine learning, and lifecycle management to gain deeper insights into customer behavior and implement timely, targeted interventions that enhance retention, engagement, and lifetime value.
What we’re looking for
In alignment with our evolving business requirements, we are seeking a candidate who fulfills the specified qualifications outlined below.
Reporting to the Lead Customer Value Management – Fixed, this position is tasked with developing and executing the CVM Base management strategy and implementation for Home Fixed, aiming to secure industry leadership in ARPU, churn reduction, and the prepaid value market. The individual in this role will take a proactive approach to designing below-the-line consumer campaigns and overseeing their execution, with the goal of boosting customer spending loyalty, minimizing churn, extending customer lifespan, and maximizing value to enhance profitability and market share. Furthermore, the role is responsible for meeting the Revenue, Profitability, and Value Share KPIs and targets specific to the prepaid segment.
Manages a variety of administrative tasks to maintain efficient office operations, including coordinating schedules, organizing meetings, and preparing reports. Handles incoming correspondence, prioritizes communications, and ensures timely responses to internal and external inquiries. Maintains accurate records, files documentation, and upholds compliance with company policies and regulatory standards. Supports departmental projects by conducting research, compiling data, and preparing presentations. Assists with budget tracking, expense reporting, and procurement processes as needed. Acts as a liaison between teams, clients, and vendors to facilitate clear communication and resolve operational matters promptly. Demonstrates strong organizational skills, attention to detail, and proficiency in office software applications.
The incumbent is responsible for establishing the foundational management strategy, which encompasses retention protocols, while ensuring seamless cross-functional alignment throughout the organization.
Drives the enhancement of customer base value through strategic retention initiatives, fostering loyalty, executing cross-selling and up-selling campaigns, and effectively managing value migration within the customer base.
Oversees contact planning initiatives, encompassing both outbound and inbound strategies, across various offers, channels, and stages of the customer lifecycle.
Oversees the deployment of an innovative real-time campaign management system, while developing and sustaining robust decisioning logic.
Establishes foundational offers and contributes insights to the development of proposition strategies.
Derives valuable customer insights through comprehensive data analysis while uncovering untapped revenue opportunities to drive business growth.
Generates regular analyses to support informed decision-making through comprehensive reporting and analytics management.
Collaborates with diverse cross-functional teams, external vendors, and the Build team to evaluate and implement new tools or enhancements to existing solutions, ensuring alignment with evolving requirements.
Leads initiatives in advanced analytics domains, including Big Data, Social Network Analysis, Touch Point analysis, and Customer Segmentation.
Maintains a unified and cohesive customer experience across every product, service, channel, and touchpoint.
Analyzes and forecasts the impact of product and service quality on initiatives throughout the organization, ensuring adherence to established quality of service and end-user experience benchmarks.
Base management entails overseeing the customer base, fostering communication and engagement, and driving commercial KPIs within the prepaid segments. Additionally, the role involves developing targeted marketing programs and tailored propositions to enhance customer satisfaction and business performance.
Enhance business efficiency and effectiveness throughout the marketing organization to deliver greater customer value.
The role involves regularly sharing important insights, including activity analysis results, cluster detection findings, uptake and usage predictions, as well as evaluations of campaign effectiveness, with relevant stakeholders.
Monitor market developments and track industry trends while conducting comprehensive market research and analysis to gather valuable insights on customers and competitors.
Key performance indicators involve measurable metrics used to evaluate progress toward strategic goals, ensuring alignment with organizational objectives and operational efficiency. These indicators provide quantifiable data to assess performance levels, track productivity, and identify areas for improvement. By monitoring KPIs, organizations can make data-driven decisions, enhance accountability, and optimize overall business outcomes.
Dynamic professionals are responsible for driving key base management indicators, including activity metrics, charge management, and other critical performance benchmarks to ensure operational excellence.
We are seeking a results-driven professional to oversee revenue generation and optimize Average Revenue Per User (APR). The ideal candidate will be responsible for analyzing financial performance, identifying growth opportunities, and implementing strategies to enhance profitability. They will collaborate with cross-functional teams to ensure revenue targets are met and provide regular reports on key performance indicators. Strong analytical skills, proficiency in financial modeling, and a deep understanding of market trends are essential. The role requires a minimum of five years of relevant experience in revenue management or a related field.
We require candidates with proven experience in optimizing active user engagement and enhancing Daily Active Users (DAUs). The ideal applicant will demonstrate expertise in driving user retention strategies, monitoring user behavior metrics, and implementing data-driven improvements to increase overall platform activity. Key responsibilities include analyzing user interaction patterns, refining onboarding processes, and executing retention campaigns to sustain and expand our user base.
Dormancy level, Churn
Integrated Rev % etc
Seeking a highly motivated individual with a Bachelor’s degree in a relevant field and a minimum of three years of hands-on experience in [specific industry/field]. The ideal candidate will possess strong analytical skills, exceptional problem-solving abilities, and proficiency in [specific software/tools]. Excellent communication and teamwork capabilities are essential, along with the capacity to manage multiple priorities in a fast-paced environment. Familiarity with [specific regulations/standards] and a commitment to continuous learning are highly valued.
Professional and technical qualifications are essential for this role.
A bachelor’s degree in business administration, data science, analytics, or business intelligence is required for this role.
We value candidates with marketing credentials or equivalent certifications, along with other pertinent qualifications.
With a minimum of five years of direct experience in Marketing, Product Management, Customer Value Management, and Retention—preferably within a top-tier global operator—you will bring a proven track record of success in these domains.
Individuals must possess a robust analytical mindset to effectively convert customer data into actionable insights that generate tangible business value.
Significant expertise in telecommunications and related services is required, along with demonstrated experience in product lifecycle management.
A solid understanding of platforms, billing systems, and CVM engines is required.
Qualifications
BA/BSc/HND , Professional Certificate
