Job Description
Fairmont the Norfolk hotel delivers exceptional service and authentically local experiences in unparalleled locations. As General Cashier, you will represent the brand and property with pride while overseeing Front Office, Food & Beverage, and all other departments’ float handlers. Your responsibilities will include managing cash exchange and processing remittances with precision and efficiency.
Oversee daily operations to ensure smooth workflow and adherence to established procedures. Manage a team of professionals, providing guidance, support, and performance evaluations to foster a productive work environment. Develop and implement strategic plans to achieve organizational objectives and enhance operational efficiency. Coordinate with cross-functional departments to align resources and streamline processes. Monitor key performance indicators to assess progress and identify areas for improvement. Maintain compliance with industry regulations and company policies while mitigating risks. Foster a culture of accountability, collaboration, and continuous professional development among staff. Prepare and present reports to senior leadership outlining performance metrics, challenges, and strategic recommendations. Ensure timely completion of projects within budget and quality standards.
To gather, in the presence of an assigned witness, all remittance envelopes from the drop-safe for both Front Office Clerks and Food & Beverage Clerks, and to confirm their contents against the Daily Witness Sheet.
To collaboratively tally cash, checks, and credit card vouchers alongside the witness and cross-check these against the computerized remittance report details provided by the Front Office Clerks and Food & Beverage Clerks.
To process bank deposits for all checks and cash transactions, ensuring that all cash collections are deposited without any deductions or alterations.
To consolidate credit card sales vouchers by credit card company, verify their accuracy against computer totals, and prepare them for daily banking deposit.
Daily updating and ongoing maintenance of transaction details by the Credit Card Company are required on a monthly basis.
Gather daily foreign exchange rates from reliable banking institutions and ensure their seamless integration into the Portfolio Management System (PMS).
To process approved petty cash requests as authorized by the Cluster Director of Finance and compile a Summary of Disbursements.
Responsibilities include reconciling the house bank account on a regular basis and preparing accurate periodic recapitulative reports.
To compile the General Cashier’s Daily Report, record the day’s comprehensive cash collections and all other payments received, ensuring the report is prepared for review and finalization by both the Income Auditor and the Finance Manager.
To generate cash and foreign exchange control reports as mandated by local regulations.
To facilitate cash advances, dual authorization from both the General Manager and the Director of Finance must be secured prior to processing any transactions.
Assist with surprise cash counts as needed to ensure accuracy and compliance with financial protocols.
To ensure the timely follow-up of all drafts submitted for bank clearance, the incumbent will collaborate closely with the Finance Manager to address any pending items. This role involves maintaining regular communication to track the status of outstanding drafts and resolve any discrepancies efficiently.
To possess a comprehensive understanding and proficiency in supervising, correcting, and executing all duties and tasks at the designated workplace in accordance with established standards.
Highly adaptable professionals are sought to seamlessly transition across various sub-departments within the Accounting & Finance Department or other hotel divisions as designated by the Finance Manager.
To ensure comprehensive knowledge of all hotel services and amenities provided to guests.
To ensure Front Office Clerks and Food & Beverage Clerks have sufficient change on hand, you will prepare and allocate the necessary funds while proactively forecasting and arranging additional change for extended weekends or holidays.
Front Office Clerks will receive reimbursement for any disbursements they are required to make from their own funds (commonly referred to as “due backs”).
To ensure oversight and management of unclaimed wages, providing necessary custody and support.
To support the development of Hermetists, this role involves training them to acquire essential skills, such as detecting counterfeit banknotes, verifying checks, and authenticating credit cards, enabling them to perform their duties with optimal efficiency.
To provide support in conducting quarterly, semi-annual, and annual inventory assessments of operational equipment.
Perform additional duties as may be reasonably required by the Finance Manager.
Coordinate with the payroll department and external service providers to calculate and process withholdings for local pension contributions, as well as any additional levies mandated by the hotel or local authorities, ensuring all payments are submitted promptly and accurately.
The payroll for the hotel must be verified promptly and precisely, adhering strictly to the established guidelines and deadlines.
To compile and update comprehensive Hermetists records essential for determining contributions to various local funds.
Seeking a candidate with a minimum of five years of relevant experience in a similar role, complemented by a Bachelor’s degree in a related field. Must possess strong analytical skills, proficiency in industry-specific software, and the ability to manage multiple projects simultaneously. Excellent communication and teamwork capabilities are essential, along with a proven track record of meeting deadlines and delivering high-quality results. Knowledge of regulatory standards and compliance protocols is required. Additionally, the ideal applicant will demonstrate leadership potential and a commitment to continuous professional development.
A bachelor’s degree in Finance, Accounting, or a closely related discipline is required.
A minimum of two years of experience in a cashier role is required, with a preference for candidates who have worked in a hotel or hospitality environment.
Skilled in operating computer systems, with expertise in POS software and financial management applications.
Proficient mathematical capabilities and a meticulous approach to managing substantial financial amounts with precision are essential.
Demonstrates exceptional precision and meticulousness in managing tasks, along with the ability to maintain structured and efficient workflows.
Proficiency in financial regulations and cash handling protocols is essential.
Exceptional aptitude for delivering outstanding customer service, with a strong emphasis on ensuring satisfaction at every interaction.
Under pressure, you must maintain high productivity and consistently deliver results within established timeframes.
Proficient English communication abilities are essential for this role.
Proficiency in foreign currency exchange operations is required.
The role requires the ability to adapt to a range of shift patterns, including weekends and holidays as needed.
Demonstrates a strong commitment to ethical conduct and reliability when managing financial operations, ensuring accuracy and accountability in all transactions.
Qualifications
BA/BSc/HND
Experience Required
2 years
