To facilitate pre-sales technical assistance for clients, the sales, bid, and commercial teams, this role involves analyzing client requirements to develop comprehensive, optimized technical and commercial solutions. The position is responsible for evaluating the technical, capacity, and inventory feasibility of proposed solutions to ensure alignment with service level agreements, project timelines, and budgetary constraints.
Reporting to the Capacity Planning Manager, this role is responsible for overseeing and optimizing resource allocation to align with organizational objectives. Key responsibilities include analyzing demand forecasts, monitoring capacity utilization, and identifying opportunities for efficiency improvements. The position requires a strong analytical mindset, proficiency in data modeling tools, and a minimum of five years of experience in capacity planning or a related field. Additionally, the ideal candidate should possess excellent communication skills to effectively collaborate with cross-functional teams and present findings to senior leadership.
Oversee a comprehensive range of critical functions and operational responsibilities, ensuring alignment with organizational objectives and industry standards. Execute and manage tasks with precision and efficiency, maintaining high performance standards while adhering to established policies and procedures. Collaborate with cross-functional teams to drive project execution, foster innovation, and achieve measurable outcomes. Monitor progress, identify potential risks, and implement corrective actions as needed to sustain productivity and operational excellence. Serve as a key liaison between departments to facilitate seamless communication and coordination, ultimately contributing to the organization’s strategic goals and long-term success.
Deliver comprehensive technical pre-sales assistance to facilitate and enhance both sales initiatives and provisioning workflows.
Craft innovative technical solutions while producing comprehensive internal and client-facing technical documentation.
Proactively assess potential solutions for concerns, issues, and contractual obstacles, then implement effective mitigation strategies to address them.
Craft detailed technical product descriptions, design comprehensive architectures, and prepare thorough documentation of functionality.
Design and establish robust standards and methodologies to streamline solution planning and design processes, ensuring seamless operationalization and adherence to best practices.
Assist in the conceptualization, design, and execution of innovative product initiatives from inception to market launch. Collaborate with cross-functional teams to identify market opportunities, gather customer insights, and translate requirements into actionable product specifications. Conduct thorough research, analyze industry trends, and evaluate feasibility to ensure alignment with business objectives and customer needs. Participate in ideation sessions, prototype development, and testing phases to refine concepts and enhance product viability. Provide technical expertise and creative input to streamline development processes and optimize product performance. Ensure seamless integration with existing offerings while maintaining compliance with industry standards and regulatory requirements.
Collaborate closely with cross-functional teams to develop tailored, comprehensive solutions centered on technical proficiency, seamless fulfillment, operational assurance, and accurate billing.
Enhance the efficiency of solution development processes to drive productivity and innovation.
Assist in the preparation of custom reports on an as-needed basis, ensuring accuracy and timely delivery to support business decision-making.
Assist in the creation of technical drawings and accompanying documentation.
Support in the auditing and maintenance of database records and information.
Proactively maintain and verify the accuracy and consistency of data within OSS/BSS systems to uphold their integrity at all times.
Minimum Requirements include a Bachelor’s degree in Computer Science, Engineering, or a related field from an accredited institution. A minimum of two years of professional experience in software development, systems engineering, or a comparable technical role is necessary. Proficiency in programming languages such as Java, Python, or C++ and familiarity with development frameworks and tools are essential. Strong problem-solving abilities, analytical thinking, and effective communication skills are required to collaborate within cross-functional teams. Candidates must demonstrate a commitment to continuous learning and adaptability to evolving technologies and methodologies.
A relevant bachelor’s degree or its equivalent is required.
Seeking candidates with a minimum of three years of relevant experience in the field, along with proficiency in industry-standard software and tools. Strong analytical skills and attention to detail are essential, as well as the ability to work independently and collaboratively in a fast-paced environment. Excellent communication skills, both written and verbal, are required to effectively interact with stakeholders at all levels. A bachelor’s degree in a related discipline is preferred, though equivalent experience may be considered.
With a minimum of eight years of technical expertise in the telecommunications sector, including at least five years dedicated to solutions architecture or an equivalent capacity, the ideal candidate will bring substantial hands-on experience to the role.
Proficient expertise in service delivery, sales support, network infrastructure, and operations support, or equivalent domains, is essential.
A solid understanding of Transmission technologies, including DWDM, OTN, and SDH, is required, along with proficiency in IP networking encompassing Peering, IP Transit, and Layer 2/3 services. Familiarity with Fiber, Colocation, and Subsea network infrastructures is also essential.
Proficiency in GIS systems, coupled with extensive practical experience, is essential for this role.
Professionals with a background in navigating the full spectrum of product and technology development—from initial technical design through implementation, quality assurance, and billing operations—are encouraged to apply. Candidates should possess hands-on experience in each critical phase, ensuring seamless integration of development, assurance, and fulfillment processes to deliver robust, end-to-end solutions.
Demonstrates exceptional proficiency in crafting solution alternatives to thoroughly assess all potential impacts and associated costs linked to the proposed recommendation.
Accomplished professionals with a proven track record in both written and verbal communication, as demonstrated through prior work experience and notable achievements.
A highly proficient user of Microsoft Visio, Microsoft Word, Microsoft Excel, and Microsoft PowerPoint, with extensive experience leveraging these tools for a variety of professional applications.
Proven excellence in communication and presentation, with a strong ability to distill complex project details into clear, concise insights tailored for diverse organizational audiences. Skilled in articulating key information effectively to stakeholders at all levels, ensuring alignment and understanding across the team.
Able to effectively juggle various priorities while providing clear guidance and resolving issues amid a dynamic, high-pressure setting.
Available to extend work hours beyond standard business times to accommodate client needs.
Seeking candidates with a proven track record in the field, demonstrating expertise in key areas relevant to the role. Ideal applicants will possess strong problem-solving abilities, exceptional communication skills, and a deep understanding of industry best practices. Proficiency in specific tools, technologies, or methodologies is required, along with the capacity to collaborate effectively within a team environment. Previous experience in similar positions is highly desirable, ensuring seamless integration and immediate contribution to organizational goals.
With a background in network engineering, you will have successfully designed and planned Transmission or IP networks, demonstrating expertise in these areas.
Accomplished a history of successfully creating and implementing intricate solutions.
Proficiency in analyzing the competitive environment concerning connectivity solutions’ product and service portfolios is required.
Attributes
Client-focused, we excel in cultivating strong, lasting relationships with our clients through personalized engagement and proactive communication. Our team is committed to understanding individual client needs, ensuring their expectations are not only met but consistently exceeded. With a dedication to service excellence, we foster trust and collaboration, driving mutual success and long-term partnerships.
Integrity, honesty, and unwavering ethical standards are fundamental to this role. Candidates must demonstrate a strong commitment to maintaining high moral principles and professional conduct in all aspects of their work. Upholding transparency, accountability, and trustworthiness is essential to fulfilling the responsibilities of this position effectively.
Boundless enthusiasm, strong dedication, and adaptability are essential qualities for this role.
Our commitment to excellence in personnel management, combined with a rigorous focus on accuracy and meticulous attention to detail, ensures the highest standards of operational integrity.
Collaborative professionals thrive by leveraging collective strengths and fostering productive partnerships to drive impactful results.
Proven capability in analyzing complex information and synthesizing data from multiple sources to derive actionable insights.
Proficient communicator in English with a strong aptitude for interpersonal interactions and relationship management.
Proven expertise in network diagnostics is required, encompassing the ability to swiftly identify and resolve complex network issues with precision and efficiency.
Qualifications
BA/BSc/HND
Experience Required
8 years
