Key duties encompass overseeing daily operations, ensuring adherence to company policies, and maintaining high standards of quality and service. The role involves actively collaborating with cross-functional teams to drive project completion, meeting deadlines, and optimizing workflows. Additionally, the position requires monitoring performance metrics, identifying areas for improvement, and implementing strategic solutions to enhance efficiency. Responsibilities include managing budgets, allocating resources effectively, and fostering a productive work environment. The candidate must possess strong leadership abilities, excellent communication skills, and a proactive approach to problem-solving. Proficiency in relevant software and tools, along with analytical thinking, is essential for success in this position.
Business Process Analysis, Design, and Optimization involves systematically evaluating existing workflows, identifying inefficiencies, and implementing enhancements to drive operational excellence. This role requires expertise in mapping processes, analyzing data, and developing innovative solutions to streamline operations and reduce costs. Responsibilities include collaborating with stakeholders to gather requirements, documenting current and future-state processes, and designing scalable frameworks that align with organizational goals. Additionally, the position demands proficiency in process modeling tools, strong analytical skills, and the ability to measure performance against key metrics to ensure continuous improvement.
Drive the comprehensive identification, documentation, analysis, and redesign of end-to-end business processes spanning Finance, Operations, HR, Procurement, and Program Delivery functions.
Create detailed current-state (“As-Is”) and future-state (“To-Be”) process maps in adherence to BPMN 2.0 standards and industry-leading process management methodologies.
Identify opportunities for operational excellence, scalability, and standardization by detecting process inefficiencies, bottlenecks, control gaps, and areas for enhancement.
Spearhead efforts to reengineer and automate business processes, driving enhancements in operational efficiency and effectiveness across the organization.
ERP Transformation and Business Requirements Management entails overseeing the strategic redesign and implementation of enterprise resource planning systems to align with evolving business needs. This role demands meticulous coordination to gather, document, and prioritize comprehensive business requirements, ensuring they are translated into functional specifications that support system enhancements or replacements. Key responsibilities include collaborating with stakeholders across departments to identify process gaps, facilitating change management initiatives, and validating solutions to ensure seamless integration with existing workflows. Proficiency in ERP platforms, strong analytical skills, and the ability to bridge technical and business perspectives are essential for success in this position.
Collaborate closely with business stakeholders, project teams, and ERP implementation partners to convert operational needs into well-defined functional business requirements.
Align business processes to leverage ERP functionalities and organizational goals effectively.
Facilitate ERP design workshops, validate processes, conduct User Acceptance Testing (UAT), and lead implementation initiatives.
Facilitate the alignment and unification of processes to ensure the effective implementation and adoption of ERP solutions throughout the organization.
Stakeholder engagement, change management, and adoption strategies are essential to ensure seamless transitions and foster collaboration across all levels of the organization. The role demands a proactive approach to identifying key stakeholders, managing expectations, and addressing concerns to drive successful change initiatives. Key responsibilities include developing and implementing tailored change management plans, facilitating communication between teams, and measuring adoption outcomes to gauge effectiveness. A strong understanding of organizational dynamics, robust interpersonal skills, and the ability to influence without authority are critical for success. Additionally, experience in managing cross-functional projects and a proven track record in driving user adoption are highly valued.
Lead initiatives to conduct workshops, interviews, and collaborative working sessions across departments, collecting detailed requirements and spearheading process enhancements.
Foster cross-departmental connections to enhance collaboration, ensure organizational alignment, and secure stakeholder endorsement.
Assist in the implementation of change management initiatives, including communication strategies, training programs, and adoption efforts, to facilitate smooth transitions during process and system transformations.
Monitor the implementation of new processes and provide strategic recommendations to facilitate lasting improvements.
Process Governance, Risk & Compliance involves overseeing organizational processes to ensure adherence to regulatory standards, mitigate potential risks, and maintain compliance with industry requirements. This role demands a thorough understanding of governance frameworks, risk assessment methodologies, and compliance regulations, along with the ability to implement and monitor effective controls. Responsibilities include developing and enforcing policies, conducting audits, and identifying opportunities for process improvement to enhance efficiency and reduce exposure to legal or operational risks. Strong analytical skills, attention to detail, and expertise in compliance frameworks are essential, as is the capacity to collaborate with cross-functional teams to drive alignment with organizational objectives and regulatory obligations.
Develop and sustain robust frameworks for process governance, ensuring the implementation of effective controls, adherence to standards, and the upkeep of comprehensive documentation repositories.
To guarantee adherence to organizational policies, donor requirements, audit standards, and regulatory obligations, all processes must be systematically verified and maintained.
Identify, evaluate, and address operational and process-related risks to enhance organizational resilience and performance.
Partner with Finance, Compliance, and Internal Audit teams to enhance control frameworks and bolster process integrity.
We are seeking a dynamic individual to drive our performance measurement initiatives and spearhead continuous improvement efforts. The ideal candidate will possess a proven track record in developing and implementing KPIs, conducting in-depth data analysis, and translating insights into actionable strategies. Proficiency in performance management software and advanced Excel skills are essential, along with the ability to collaborate cross-functionally to foster a culture of accountability and excellence. Responsibilities include monitoring organizational performance, identifying trends, and recommending enhancements to optimize efficiency and effectiveness. Strong analytical acumen, problem-solving capabilities, and exceptional communication skills are required to present findings to stakeholders and influence decision-making processes.
Establish and sustain process KPIs, performance metrics, and operational benchmarks to ensure continuous improvement and alignment with organizational objectives.
Monitor, evaluate, and document process performance metrics, as well as the progress and outcomes of improvement initiatives and business strategies.
Design interactive dashboards, produce comprehensive reports, and deliver actionable recommendations to facilitate informed, data-driven decision-making processes.
Drive ongoing enhancements in performance by proactively assessing processes to uncover avenues for operational optimization and institutional efficiency.
WHO WE ARE LOOKING FOR
Bachelor’s degree in Computer Science, Information Technology, or a related field. Minimum of five years of progressive experience in software development, with expertise in Python, Java, or C++. Proficiency in database management systems such as SQL Server, Oracle, or PostgreSQL. Strong problem-solving abilities, exceptional analytical thinking, and meticulous attention to detail. Excellent communication skills for collaboration with cross-functional teams. Ability to work independently and manage multiple priorities in a fast-paced environment. Familiarity with Agile/Scrum methodologies is required.
A bachelor’s degree in Business Administration, Information Systems, Operations Management, Industrial Engineering, or a closely related discipline is required.
With a minimum of five to seven years of hands-on experience in business process analysis, process improvement initiatives, ERP implementation support, or operational transformation engagements, you bring a proven track record of optimizing workflows and driving efficiency in complex environments.
Requires demonstrated proficiency in creating and maintaining process maps and documentation through BPMN 2.0 methodologies.
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Proficiency in collaborating on multifaceted operational initiatives or systems deployment projects is required, with a proven track record of cross-functional team engagement.
Analytical prowess, meticulous documentation abilities, and adept problem-solving capabilities are essential for this role.
Proven track record in driving operational excellence and overseeing process governance frameworks.
Preferred Qualifications include three or more years of experience in a related field, proficiency in data analysis tools such as Excel, SQL, or Python, and strong interpersonal skills. Familiarity with project management methodologies like Agile or Scrum is advantageous, as is the ability to work collaboratively in a team-driven environment. Additionally, candidates should possess excellent organizational abilities, attention to detail, and a proven track record of delivering results under tight deadlines.
Individuals with prior involvement in non-governmental organizations, social enterprises, consulting firms, or multinational enterprises are encouraged to apply.
Proficiency in enterprise resource planning (ERP) systems including Odor, Microsoft Dynamics 365, Oracle NetSuite, SAP, or comparable software solutions is required.
Certifications such as BPM, Lean Six Sigma Green Belt, ABP MP, CAP, PMI-PBA, or comparable credentials are considered advantageous.
Professionals should possess experience with workflow automation, systems integration, or initiatives focused on digital transformation.
Skilled in providing assistance to initiatives focused on transforming Finance, Procurement, HR, or Operations processes.
A proven track record in spearheading business process reengineering, ERP harmonization, and enterprise transformation initiatives, particularly within multi-country organizational settings.
Demonstrated proficiency in critical competencies essential for the role, including analytical thinking, problem-solving, and effective communication. Exhibits strong organizational skills with meticulous attention to detail, ensuring high-quality outputs. Proven ability to work collaboratively in cross-functional teams while managing multiple priorities under tight deadlines. Maintains adaptability in dynamic environments, demonstrating resilience and a proactive approach to challenges. Possesses a customer-centric mindset, prioritizing stakeholder needs and fostering long-term relationships. Strong technical acumen in relevant tools and methodologies, coupled with a commitment to continuous professional development and innovation.
Possesses robust analytical and critical thinking capabilities, enabling effective problem-solving and decision-making in complex situations. Demonstrates a methodical approach to evaluating information, identifying key insights, and synthesizing solutions to drive informed outcomes.
Proven ability to effectively engage and collaborate with stakeholders, coupled with strong facilitation expertise to drive alignment and consensus among diverse groups.
Demonstrates exceptional proficiency in both written and spoken communication, ensuring clarity and effectiveness in conveying ideas and information.
Individuals must exhibit meticulous attention to detail and a strong commitment to maintaining superior documentation standards. Precision in every task and thoroughness in record-keeping are essential requirements for this role.
Proven capability to effectively prioritize and balance multiple tasks within a high-pressure, dynamic setting.
Experienced professionals adept at leading organizational transformations and embracing dynamic operational shifts are sought after. A strong aptitude for navigating evolving landscapes and fostering resilience amid transitions is essential.
Effectively prioritizes tasks and manages time efficiently, demonstrating robust organizational capabilities to meet deadlines and maintain productivity in dynamic environments.
Demonstrated skill in fostering alignment and cooperation among diverse teams and senior leadership is essential.
Results-driven professional with a steadfast commitment to ongoing enhancement and operational excellence.
Exhibits unwavering honesty, ethical conduct, and a strong sense of responsibility in all professional interactions and duties.
We are looking for someone who;
Demonstrates reliability by consistently honoring commitments, fostering confidence through transparent and honest communication, and demonstrating sincere concern for the well-being of team members.
Demonstrates Courageous Action – Proactively addresses challenges with conviction, fostering open and honest communication; embraces new prospects with determination; assumes complete responsibility for individual contributions and outcomes.
Gathers and evaluates pertinent information and input as necessary, takes decisive action within their designated scope, and recognizes when to elevate concerns or request additional support.
Drives the pursuit of simplification alongside the achievement of operational excellence.
Must skillfully align standardization with the practical demands of business operations.
Competitive compensation packages include comprehensive health insurance, retirement savings plans, paid time off, and professional development opportunities. Eligible employees may also receive performance bonuses, flexible work arrangements, and wellness programs designed to support overall well-being. Additional perks may encompass tuition reimbursement, employee discounts, and access to cutting-edge resources that foster career growth and personal fulfillment.
WHAT YOU’LL GET
This position is situated within a rapidly expanding, socially conscious enterprise dedicated to driving meaningful impact. As a member of the team, you will gain access to:
A competitive salary is offered, along with the possibility of a performance-based bonus.
An exceptional organizational environment fosters both professional development and career advancement, providing ample opportunities for continuous learning and skill enhancement.
Colleagues from diverse backgrounds throughout the region collaborate in an environment where equity and inclusion are prioritized and reflected in organizational policies.
You demonstrate the capacity to drive meaningful change within your community, fostering positive transformation through your actions and leadership.
Comprehensive health coverage is provided for both the individual and their dependents, including spouses and children.
A comprehensive staff savings and provident fund program has been established, coupled with favorable negotiated bank rates extended exclusively to long-term employees.
Generous annual leave entitlements, parental leave provisions, and sabbatical opportunities are offered.
Qualifications
BA/BSc/HND
Experience Required
5 - 7 years
