To deliver pre-sales technical support to clients and cross-functional teams, including sales, bid, and commercial units. Assess client requirements and develop comprehensive, optimized technical and commercial solutions. Validate technical, capacity, and inventory feasibility to ensure alignment with service level agreements, project timelines, and budgetary constraints.
Reporting to the Capacity Planning Manager, the incumbent will be accountable for overseeing strategic capacity initiatives and ensuring alignment with organizational objectives. This role involves collaborating with cross-functional teams to analyze data, forecast demand, and optimize resource allocation to meet operational targets. The position requires strong analytical skills, proficiency in capacity modeling tools, and the ability to translate insights into actionable recommendations. Additionally, the individual will be responsible for monitoring performance metrics, identifying trends, and proposing adjustments to enhance efficiency and scalability.
Responsibilities and essential tasks encompass providing strategic direction, overseeing daily operations, and ensuring alignment with organizational goals to drive performance and efficiency. This role involves collaborating with cross-functional teams to implement policies, optimize workflows, and maintain high standards of quality and compliance. Additionally, the position requires monitoring key performance indicators, analyzing data trends, and presenting actionable insights to senior leadership to inform decision-making processes. Strong leadership, exceptional communication skills, and a results-driven mindset are vital for success in this role.
Deliver comprehensive technical assistance during the pre-sales phase to facilitate seamless sales and provisioning workflows.
Develop innovative technical solutions while producing both internal and client-facing documentation to ensure clarity and precision in all project deliverables.
Proactively assess potential solutions for concerns, issues, and contractual challenges, then implement effective mitigation strategies to address them.
Craft comprehensive technical documentation that outlines product descriptions, system architectures, and functional specifications, ensuring clarity and precision in conveying complex information.
Establish and execute standardized methodologies and frameworks for solution planning and design to ensure consistency, efficiency, and scalability across projects.
Assist in the advancement of innovative products from conceptualization through to launch, contributing to all stages of the development lifecycle. Collaborate with cross-functional teams, including research, design, and marketing, to ensure alignment with business objectives and customer needs. Conduct market analysis and feasibility studies to identify opportunities and validate product concepts. Evaluate technical feasibility and resource requirements to support informed decision-making. Document and communicate progress, challenges, and recommendations to stakeholders to maintain transparency and drive project momentum. Participate in brainstorming sessions, prototyping, and testing to refine product features and enhance user experience.
Collaborate closely with cross-functional teams to develop tailored, high-quality solutions that enhance technical performance, streamline fulfillment processes, ensure operational reliability, and optimize billing accuracy.
Enhance the efficiency of solution development processes to deliver higher productivity and faster time-to-market. Streamline workflows, optimize resource allocation, and implement best practices to reduce bottlenecks and improve overall performance. Focus on identifying and eliminating inefficiencies while fostering collaboration and innovation to ensure continuous improvement in development outcomes.
Prepare ad hoc reports upon request to support ongoing analytical needs and decision-making processes.
Provide support in the creation of technical drawings and associated documentation.
Aid in the examination and upkeep of database records and information.
Ensure the accuracy and reliability of data within OSS/BSS systems through consistent utilization and verification processes.
Minimum requirements include a bachelor’s degree in a related field, along with at least three years of professional experience in the industry. Proficiency in industry-standard software and tools is essential, as is strong analytical and problem-solving abilities. Candidates must demonstrate excellent communication skills and the capacity to work collaboratively in a team environment. Additionally, familiarity with regulatory compliance and project management methodologies is highly preferred.
A relevant bachelor’s degree or its equivalent is required for this position.
Seeking candidates with a proven track record in a relevant field, possessing essential technical proficiencies and a minimum of [X] years of hands-on experience. Strong problem-solving abilities, exceptional communication skills, and a commitment to delivering high-quality results are required. Proficiency in [specific software/tools] and a solid understanding of [industry standards/practices] are mandatory. The ideal candidate will demonstrate adaptability, attention to detail, and the capacity to collaborate effectively in a dynamic team environment. Duties include [list key responsibilities], with a focus on [specific outcome or goal].
With a minimum of eight years of hands-on technical experience in the telecom sector, including a minimum of five years dedicated to solutions architecture or an equivalent position, you possess the expertise required to excel in this role.
Expertise in service delivery, sales support, network infrastructure, operations support, or related domains is essential.
Intermediate-level proficiency in Transmission technologies, including DWDM, OTN, and SDH, as well as IP networking fundamentals such as peering, IP Transit, and Layer 2/3 services, is required. In addition, familiarity with Fiber, Colocation, and Subsea network infrastructures is essential.
Professionals should possess comprehensive expertise and significant hands-on experience with Geographic Information Systems (GIS) platforms.
Proficiency in the product and technology development lifecycle is required, encompassing technical product development, fulfillment protocols, assurance measures, and billing processes.
Proficient in formulating solution alternatives to thoroughly assess their associated impacts and costs, enabling well-informed decision-making for the optimal recommended approach.
Demonstrates superior written and verbal communication abilities, as evidenced by a proven track record of achievements and professional experience.
Proficient in utilizing Microsoft Visio, Microsoft Word, Microsoft Excel, and Microsoft PowerPoint, with advanced expertise in their respective applications.
Strong interpersonal and public speaking abilities, with a talent for distilling complex details, articulating critical insights, and delivering concise project updates tailored for diverse organizational stakeholders.
Able to effectively balance competing priorities, provide clear guidance, and resolve challenges within a dynamic, high-pressure setting.
Available to accommodate flexible scheduling, including evenings and weekends, to provide client assistance as needed.
Seeking candidates with demonstrated experience and advanced proficiency in the specified field, along with a proven track record of applying relevant technical skills to achieve measurable outcomes. Applicants should possess strong communication abilities to collaborate effectively within cross-functional teams, coupled with the capacity to analyze complex data and make informed decisions. Familiarity with industry-standard tools, methodologies, and best practices is essential, as is the ability to adapt to evolving project demands and prioritize tasks efficiently. A commitment to continuous learning and professional development is highly valued.
Accomplished professionals with a background in network engineering, particularly in the design and strategic planning of Transmission or IP networks, are encouraged to apply.
Demonstrates extensive experience in crafting and architecting sophisticated solutions, with a strong history of successful implementation.
Possesses a comprehensive understanding of the competitive environment surrounding product and service offerings in connectivity solutions.
Attributes
Client-focused professionals skilled in cultivating and maintaining strong professional relationships thrive in this role, emphasizing collaboration and trust-building with stakeholders at all levels.
Maintains unwavering integrity, demonstrates absolute honesty, and upholds the highest ethical standards in all professional and personal interactions.
Seeking a highly motivated, enthusiastic, and adaptable professional to join our dynamic team. The ideal candidate will demonstrate a strong commitment to excellence, a proactive approach to problem-solving, and the ability to thrive in a fast-paced, evolving environment.
Personnel excellence demands unwavering accuracy and meticulous attention to detail.
Collaborative professionals drive success by leveraging teamwork and fostering strategic partnerships to accomplish shared goals effectively.
Individuals must possess robust analytical capabilities and demonstrate proficiency in consolidating and evaluating information derived from multiple sources.
Proficient in English communication with an innate ability to engage and interact effectively with individuals.
Proven expertise in network diagnostics is essential for this role.
Qualifications
BA/BSc/HND
Experience Required
8 years
