Oversee and execute critical responsibilities, ensuring alignment with organizational objectives and industry standards. Manage key functions with precision, including strategic planning, team leadership, and operational efficiency improvements. Collaborate closely with stakeholders to identify opportunities, mitigate risks, and drive sustainable growth. Maintain compliance with regulatory requirements while fostering innovation and continuous improvement in processes. Supervise project timelines, budgets, and deliverables to ensure timely and cost-effective execution. Champion a culture of accountability, transparency, and high performance across all initiatives.
Seeking a skilled professional to drive business growth through strategic acquisition initiatives. The ideal candidate will identify and pursue new business opportunities, evaluate potential targets, and negotiate deals to expand the company’s market presence. Strong analytical skills, a results-oriented mindset, and the ability to forge key partnerships are essential. Experience in deal structuring, financial modeling, and due diligence is required, along with proficiency in market research and competitive analysis. The role demands excellent communication and negotiation abilities to secure mutually beneficial agreements.
To foster the expansion of the Branch SME portfolio—encompassing NFL, deposits, and assets—by onboarding new-to-bank customers, primarily through the efforts of Business Sales Officers and strategic lead generation initiatives.
Proactively cultivates referrals across all bank business partners, ensuring entrepreneurs and borrowing entities receive comprehensive financial solutions tailored to their needs.
To facilitate the transition of customers to digital platforms, implement strategies aimed at driving engagement and adoption of our online services. Develop targeted initiatives to attract and retain users across various digital channels, ensuring a seamless and intuitive user experience. Analyze customer behavior and preferences to refine acquisition tactics, and collaborate with cross-functional teams to align marketing efforts with broader business objectives.
To cultivate and enhance relationships with current SME banking clients while identifying and securing new partnerships within the existing portfolio, ensuring sustainable business growth and continuity.
Portfolio Profitability encompasses both cross-sell and retention strategies to enhance overall performance and long-term client value. This initiative focuses on identifying opportunities to expand customer engagements by offering complementary products or services while simultaneously strengthening relationships to minimize attrition. Through targeted analysis and strategic execution, the role aims to optimize revenue streams and foster sustainable growth within the existing client base.
Expand and strengthen the SME customer base by cultivating deeper, more profitable relationships, thereby increasing product adoption per client, enhancing non-funded income streams, and boosting deposits and asset holdings.
Develop and implement a comprehensive retention strategy for the segment’s deposit and loan portfolios, collaborating closely with Branch Managers to execute the plan effectively.
Monitor and oversee the strategic account planning process for all clients to provide expert advice on tailored financial solutions aligned with their specific needs.
Notify customers promptly when their fixed deposits mature to facilitate timely action and foster continued engagement with the financial institution.
Provide prompt and professional support in addressing client inquiries to ensure timely and satisfactory resolution.
Collaborate effectively with product specialists to develop and deliver optimal customer solutions.
Ensure fulfillment of a minimum number of customer relationship touchpoints, including one in-person visit per quarter and one call and email per month, tailored to the specific customer segment.
Facilitate the expansion of the assigned portfolio by leveraging preferred channels, including SME Business Hubs and digital platforms like B2B platforms.
Compiles and files all necessary reports, which may include management reports detailing individual and team loan performance.
Ensure every customer successfully transitions to utilizing our digital platforms, specifically Gab ESA and Internet Banking.
Deliver a product-per-customer ratio of 5 across the entire portfolio.
Possess a comprehensive understanding of business operations, their developmental stages, and the diverse range of product solutions available to meet customer needs.
Review credit proposals and oversee the credit application process to ensure timely completion within the Bank’s established turnaround times.
We handle customer inquiries and provide accurate information regarding services or products. Strong communication and problem-solving abilities are required, along with proficiency in CRM systems. Duties include addressing customer concerns, processing orders, and maintaining detailed records of interactions. A customer-focused mindset and the ability to multitask in a fast-paced environment are essential.
Professional Rewrite:
Acquiring the necessary account opening documentation from prospective clients is required to facilitate the onboarding process. This includes gathering essential forms, verifying identification, and ensuring all compliance standards are satisfied prior to finalizing the account setup.
The incumbent is tasked with establishing customer accounts within the system, verifying that all essential details are accurately recorded, and promptly issuing each customer their unique CIF number upon completion.
To ensure the completeness of customer portfolios, the role involves contacting clients to obtain any missing information required for processing or compliance purposes.
Ensuring the accuracy and currency of customer data, including business turnover figures and director details, is essential. This involves regularly reviewing and updating these parameters as required.
Maintain accurate and comprehensive records of all customer interactions, ensuring thorough documentation of every engagement.
The role demands meticulous adherence to regulatory standards, internal policies, and industry best practices to ensure organizational integrity and mitigate risk. Key responsibilities include monitoring changes in applicable laws, conducting audits, and implementing corrective actions to address non-compliance. The ideal candidate will possess a keen attention to detail, strong analytical skills, and the ability to interpret complex legal and technical requirements. Proficiency in compliance frameworks, risk assessment methodologies, and reporting mechanisms is essential, along with effective communication to train and advise stakeholders. A background in legal, regulatory affairs, or a related field is preferred, and familiarity with compliance software or GRC (Governance, Risk, and Compliance) tools is advantageous.
Ensure adherence to all pertinent internal and external regulatory mandates, including Know Your Customer (KYC), Anti-Money Laundering (AML), and other established banking protocols.
Ensure strict adherence to business operational and credit policies at all times, maintaining full compliance with established guidelines.
Qualifications and Experience:
A bachelor’s degree in any academic discipline is required for this position.
With a minimum of two to three years of experience in client management, you will oversee and nurture client relationships to ensure satisfaction and retention. Your proficiency in handling client inquiries and resolving issues efficiently will be crucial to maintaining strong partnerships. Additionally, you will collaborate with various teams to align client needs with company offerings and contribute to the growth of our client base through strategic engagement.
Excellent interpersonal abilities are essential for this role. The ideal candidate must foster collaborative relationships with colleagues, clients, and stakeholders to enhance communication and teamwork. Strong conflict resolution skills are necessary to address challenges diplomatically and maintain a productive work environment. Additionally, the ability to engage effectively with diverse groups and adapt communication styles to different audiences is highly valued.
Proven ability to communicate clearly and persuasively, both verbally and in writing, along with the capacity to deliver engaging and well-structured presentations.
Job-specific competencies encompass a range of specialized skills and knowledge essential for excelling in this role. Candidates must demonstrate proficiency in [specific software/tool, if applicable], along with strong analytical and problem-solving abilities to address complex challenges. Effective communication and collaboration skills are vital for engaging with cross-functional teams and stakeholders. Experience in [industry/field, if applicable] and a track record of delivering measurable results are highly desirable. The ideal candidate will exhibit adaptability, attention to detail, and a commitment to continuous learning to stay current with evolving industry standards and best practices.
Determining the appropriate course of action and implementing it decisively.
Consistently achieving objectives while exceeding customer expectations remains a fundamental priority, ensuring satisfaction and fostering long-term relationships through high-quality outcomes.
Entrepreneurial and commercial thinking is a critical skill set for driving innovation, identifying opportunities, and maximizing revenue potential in any business environment. Professionals with this mindset excel at strategic planning, market analysis, and risk assessment, enabling them to develop and execute initiatives that align with organizational goals. They possess a keen ability to anticipate market trends, adapt to changing conditions, and leverage resources efficiently to achieve sustainable growth. This approach fosters a culture of agility, resilience, and forward-thinking within teams, ultimately contributing to long-term success and competitive advantage.
Persuading and influencing stakeholders at all organizational levels is essential to fostering alignment, securing buy-in, and driving strategic initiatives forward. This involves leveraging strong interpersonal skills to communicate compellingly, tailor messaging to diverse audiences, and navigate varying perspectives to achieve consensus. Success hinges on the ability to articulate a clear vision, address objections effectively, and inspire action through persuasive reasoning and evidence-based advocacy.
The role involves developing and implementing structured plans and coordinating resources to ensure efficient workflows. This includes establishing schedules, setting priorities, and managing deadlines to achieve organizational objectives. Strong attention to detail and the ability to multitask in fast-paced environments are essential for success in this position.
Delivering and disseminating information effectively is a core responsibility of this role. It involves articulating complex concepts clearly to diverse audiences, ensuring understanding and engagement. Strong verbal and written communication skills are essential, alongside the ability to tailor messaging for different stakeholders. Experience in public speaking, report writing, or content creation may be required to meet the demands of this position.
Build and maintain professional relationships through strategic networking and engagement initiatives. Connect with industry peers, potential clients, and stakeholders to foster collaboration and expand opportunities. Leverage interpersonal skills to establish trust and rapport, ensuring mutually beneficial partnerships and long-term connections.
Qualifications
BA/BSc/HND
Experience Required
2 - 3 years
