We are seeking a highly motivated individual to join our dynamic team in the role of [Job Title], where you will play a pivotal part in driving our organizational success. This position requires a minimum of [X] years of relevant experience in [specific industry or field], along with proficiency in [key skills or tools]. Your responsibilities will include [task 1], [task 2], and [task 3], ensuring [specific outcome or goal]. Additionally, you will collaborate with cross-functional teams to [collaborative responsibility], fostering innovation and efficiency. Strong analytical and problem-solving abilities are essential, as you will regularly assess [specific challenges or data] to inform strategic decisions. The ideal candidate will possess exceptional communication skills, enabling them to articulate ideas clearly and influence stakeholders at all levels. This role offers opportunities for professional growth and the chance to contribute to impactful projects that shape the future of our organization.
The Senior ICT Officer will deliver robust, daily information and communications technology support throughout Natural State’s operational network, with a primary emphasis on facilitating the deployment of Microsoft Dynamics ERP. Reporting directly to the Systems & Strategy Implementation Specialist, the successful candidate will contribute significantly to ERP deployment, end-user training, and continuous systems’ administration, in addition to maintaining essential platforms such as Airtable and JIRA. This is a dynamic, senior-level technical position demanding sophisticated troubleshooting capabilities, proven systems implementation expertise, and the capacity to educate and assist users across varied geographical locations and connectivity conditions.
Oversee and execute a range of critical duties, including planning, organizing, and coordinating team efforts to achieve organizational goals. Develop and implement strategies to enhance productivity, efficiency, and workflow optimization while ensuring adherence to company policies and industry regulations. Lead and mentor team members, fostering a collaborative and high-performance work environment. Monitor project progress, identify potential risks, and proactively implement solutions to mitigate challenges. Prepare and present detailed reports on performance metrics, project statuses, and key insights to senior management. Collaborate with cross-functional teams to align departmental objectives with broader company initiatives. Ensure compliance with safety standards, quality control measures, and best practices in all operational activities. Drive continuous improvement initiatives by analyzing processes, identifying inefficiencies, and recommending data-driven enhancements.
Microsoft Dynamics ERP Implementation Support provides specialized assistance in deploying and configuring Microsoft Dynamics ERP solutions. Professionals in this role ensure seamless integration with existing systems, troubleshoot technical issues, and deliver comprehensive training to end-users. They collaborate closely with cross-functional teams, including developers, consultants, and project managers, to align implementations with business objectives. Strong analytical skills, proficiency in ERP systems, and a deep understanding of business processes are essential for success in this position. Additionally, candidates should possess excellent communication abilities to facilitate effective stakeholder engagement and project coordination.
Provide dedicated support to the Systems & Strategy Implementation Specialist by participating in the configuration, validation, and deployment of Microsoft Dynamics ERP throughout Natural State’s operational infrastructure.
Facilitate data migration initiatives, conduct user acceptance testing, and verify the accuracy of system outputs to ensure seamless integration and operational efficiency.
You will contribute to the creation of user guides and training materials while also delivering end-user training sessions.
Offer first-tier and advanced-level assistance for ERP-related user inquiries throughout and following the implementation phase.
Assist in documenting workflows, system configurations, and change requests to ensure clarity and accuracy in organizational processes.
End-User Support & Helpdesk professionals deliver timely and effective technical assistance to resolve issues encountered by employees or customers. They address a wide range of inquiries, including hardware malfunctions, software glitches, and network connectivity problems, through multiple channels such as phone, email, or live chat. Responsibilities include troubleshooting technical difficulties, logging and tracking incidents in a ticketing system, and escalating complex issues to appropriate teams when necessary. A strong understanding of IT fundamentals, operating systems, and common business applications is essential, along with the ability to communicate technical solutions clearly to non-technical users. Strong problem-solving skills, patience, and a customer-focused mindset are critical for success in this role.
Act as the primary liaison for all ICT support inquiries submitted by staff members across the three NS Workstations.
Diagnose and resolve technical challenges related to hardware, software, email systems, and network connectivity for laptops, printers, mobile devices, and office networks.
Oversee the helpdesk ticketing system to guarantee prompt issue resolution and maintain transparent, user-focused communication throughout the process.
Deliver remote assistance to field personnel and employees located at distant sites.
Administering Airtable and JIRA entails managing, configuring, and maintaining these platforms to ensure optimal functionality and integration within organizational workflows. This role requires proficiency in setting up project structures, automating processes, and overseeing user access permissions to align with operational needs. Responsibilities include monitoring system performance, troubleshooting technical issues, and providing training or support to team members as needed. Additionally, the position involves generating reports, tracking progress, and ensuring seamless collaboration across teams through effective tool utilization.
As an internal administrator for Airtable, you will oversee user access management and provide troubleshooting support to ensure seamless platform functionality.
Act as an internal JIRA administrator, overseeing project configurations, workflow optimizations, and user assistance initiatives.
Assist teams in enhancing their utilization of both platforms for efficient project tracking, data management, and reporting.
Microsoft is seeking a skilled professional to oversee the administration and optimization of its Microsoft 365 and network infrastructure. The ideal candidate will manage user accounts, ensure seamless integration with existing systems, and maintain robust security protocols to safeguard sensitive data. Responsibilities include configuring and monitoring network performance, troubleshooting connectivity issues, and implementing best practices for system reliability and scalability. Strong expertise in Microsoft 365 services, such as Exchange Online, SharePoint, and Teams, is essential, along with proficiency in network administration tools and protocols. The role demands excellent problem-solving abilities, meticulous attention to detail, and a proactive approach to maintaining operational efficiency. Collaboration with cross-functional teams will be required to support business continuity and drive technological advancements.
Administer and provide technical support for Microsoft 365 applications such as Teams, SharePoint, OneDrive, Outlook, Exchange, and the Microsoft 365 admin center to ensure optimal functionality and user satisfaction.
Monitor and ensure the seamless operation of office networks, including Wi-Fi, routers, and firewalls, across Kabuki and other Natural State locations.
Collaborate with internet service providers and third-party ICT vendors to schedule, oversee, and facilitate repairs, system upgrades, and new installations as needed.
Conduct regular system backups and support fundamental cybersecurity practices to safeguard data integrity and mitigate potential threats.
The role encompasses the oversight and management of ICT administration and compliance functions, ensuring adherence to established policies, standards, and regulatory requirements. Responsibilities include maintaining system integrity, managing user access controls, overseeing software and hardware compliance, and conducting regular audits to verify alignment with organizational and industry-specific guidelines. The position requires a strong understanding of ICT governance frameworks, risk management principles, and regulatory obligations, along with proficiency in relevant tools and methodologies. Key duties involve documenting compliance activities, reporting on non-compliance issues, and implementing corrective measures to mitigate risks. Collaboration with stakeholders across departments is essential to foster a culture of compliance and continuous improvement in ICT operations.
Responsible for meticulously documenting and updating records pertaining to ICT assets, software licenses, and equipment inventory to ensure precision and compliance.
Prepare ICT reports for internal stakeholders, ensuring accurate compilation and presentation of relevant information.
Ensure adherence to data protection regulations, including GDPR and the Kenyan Data Protection Act.
Seeking a candidate with a Bachelor’s degree or higher in a relevant field, along with a minimum of three years of professional experience in a comparable role. Proficiency in industry-standard software and tools is required, as well as excellent communication and organizational skills. The ideal applicant will possess a proven track record of delivering high-quality results within tight deadlines and demonstrating adaptability in dynamic work environments.
Applications lacking any of the required qualifications will not be considered.
A Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a closely related discipline is required.
Candidates must possess a minimum of five to seven years of relevant experience in ICT support or a senior-level IT officer capacity.
A strong background in Enterprise Resource Planning (ERP) systems is required, with hands-on experience in supporting, maintaining, or implementing solutions such as Microsoft Dynamics (preferred) or other industry-standard platforms like SAP, Oracle NetSuite, Odor, or comparable systems.
Professional candidates must possess proven experience in designing and managing Airtable databases, as well as implementing automations, scripts, and integrations.
Proven ability to effectively utilize and manage JIRA systems is required.
Demonstrates exceptional expertise in Microsoft 365 Applications, including Teams, SharePoint, OneDrive, Outlook, Word, Excel, PowerPoint, Exchange, and the administrative center.
Proficiency in hardware-related tasks includes diagnosing and resolving issues with laptops, printers, mobile devices, and office network systems.
We seek candidates with robust to exceptional qualifications that set them apart in the selection process.
Seeking candidates with hands-on expertise in Microsoft Dynamics ERP, including roles in implementation, configuration, or administration.
We seek candidates with a proven track record of working within non-profit, conservation-focused, or mission-oriented organizations, demonstrating a commitment to purpose-driven initiatives.
Proficiency in providing assistance to remote or field-based personnel who encounter inconsistent internet access is required.
Individuals with a background in data migration processes, user acceptance testing, or delivering user training for newly implemented systems are encouraged to apply.
Demonstrated expertise in instructing team members on the utilization of new systems and tools.
Proven expertise in utilizing helpdesk ticketing systems to streamline and manage customer support operations efficiently.
Possessing a foundational understanding of cybersecurity principles and practices is essential for this role. Familiarity with common threats such as malware, phishing, and social engineering is required. A working knowledge of security frameworks, encryption methods, and network security protocols is also necessary. Additionally, awareness of compliance standards like GDPR, HIPAA, or ISO 27001 is beneficial. Candidates should be able to identify vulnerabilities and apply basic risk mitigation strategies effectively.
Proficiency in relational database management systems, including platforms such as Airtable, Smart sheet, Notion databases, or comparable tools, is required.
Professional Experience in ICT Asset Management or Inventory Tracking Systems
We seek a professional with a proven track record of providing user support across diverse international locations or varying time zones. Proficiency in managing and resolving inquiries from a geographically dispersed user base is essential. The ideal candidate will have experience delivering timely and effective assistance to users spanning different regions and schedules.
Proficient in data protection regulations, including GDPR and the Kenyan Data Protection Act.
ITIL 4 certification at the Foundation level or above is required for this role.
Nice to Have (Tie-breakers only)
Microsoft offers a range of certifications for Dynamics professionals, such as the MB-910 and MB-920 credentials. These certifications validate expertise in fundamental Dynamics concepts, ensuring professionals can effectively implement, configure, and support business solutions. Candidates pursuing these credentials should possess a solid understanding of Dynamics applications, including customer engagement, finance, and operations modules. Additionally, they must demonstrate proficiency in configuring workflows, managing data, and integrating third-party solutions to align with organizational requirements.
Obtain certification in Microsoft 365, including credentials such as MS-900 or MD-102.
Seeking candidates with Compton A+ and Network+ certifications to fulfill the role.
Proven expertise in system integration projects is required. Candidates should possess hands-on experience designing, implementing, and troubleshooting integrated systems to ensure seamless data flow and operational efficiency. Familiarity with APIs, middleware, and third-party platforms is essential, along with the ability to collaborate with cross-functional teams to align technical solutions with business objectives.
Experienced in developing comprehensive documentation that outlines system workflows, along with designing and producing instructional training materials to facilitate user understanding and adoption.
We seek a candidate with exceptional personal competencies, including strong interpersonal skills, the ability to collaborate effectively in team settings, and a commitment to maintaining a positive and professional demeanor. The ideal individual will demonstrate resilience in high-pressure environments, adaptability to changing priorities, and a proactive approach to problem-solving. Additionally, they will exhibit integrity, ethical judgment, and a dedication to continuous self-improvement. Excellent communication skills, both written and verbal, are essential to fostering clear and constructive interactions with colleagues and stakeholders.
Comfortable navigating change, executing system testing, and driving iterative improvements, the ideal candidate demonstrates a proactive implementation mindset.
Service orientation is demonstrated through a sincere dedication to assisting staff in resolving technical challenges, consistently providing support with both patience and clear communication.
A strong focus on meticulousness is essential, particularly in ensuring the accuracy of data migration processes, managing user access permissions, and maintaining precise documentation.
Proven capability to systematically identify and resolve issues, maintaining composure and efficiency amidst challenging conditions.
Demonstrated proficiency in articulating complex technical information in clear, accessible language tailored to audiences without a technical background.
Demonstrates exceptional ability to develop structured, comprehensible training materials and effectively deliver engaging training sessions.
Demonstrates unwavering dependability by ensuring timely completion of support requests and implementation tasks with meticulous attention to detail.
What We Offer
Join a prestigious, internationally acclaimed environmental organization dedicated to making a meaningful, global impact in sustainability and conservation.
A fast-paced, mission-focused workplace dedicated to driving meaningful change and fostering creative solutions.
The role offers rich opportunities for engaging in cross-cultural collaboration, fostering professional development, and pursuing ongoing learning initiatives.
Compensation is structured as a competitive salary plus performance-based bonuses, ensuring rewards for exceptional contributions. Benefits include comprehensive health insurance, retirement plans with company matching, paid time off, and professional development opportunities. Eligibility for this role requires a minimum of five years of relevant experience in a similar position, along with a bachelor’s degree in a related field. Strong analytical, communication, and project management skills are essential, as is the ability to collaborate effectively across departments. Responsibilities encompass overseeing key initiatives, driving operational efficiency, and mentoring junior team members to foster growth and innovation.
A competitive compensation package will be provided, tailored to the candidate’s professional background and credentials.
Natural State provides employees with a generous annual leave package totaling 33 days per year, encompassing both paid time off and recognized public holidays.
The role also includes an array of benefits such as supplementary office closure days throughout December, access to a pension scheme, and comprehensive medical coverage.
Qualifications
BA/BSc/HND
Experience Required
5 - 7 years
