Oversee and execute a range of critical duties to ensure operational excellence, including strategic planning, team leadership, and process optimization. Develop and implement policies and procedures to enhance efficiency and compliance across departments. Collaborate with cross-functional teams to align objectives with organizational goals, fostering a culture of accountability and innovation. Monitor performance metrics and provide data-driven insights to senior management for informed decision-making. Serve as a liaison between executive leadership and frontline staff to facilitate seamless communication and workflow. Additionally, identify opportunities for growth and lead initiatives that drive continuous improvement and sustainable success.
We are seeking a dynamic professional to drive business growth through strategic acquisitions and development initiatives. The ideal candidate will identify and pursue high-value acquisition opportunities, negotiate favorable terms, and integrate acquired entities seamlessly. Responsibilities include conducting thorough market research, evaluating potential targets, and collaborating with cross-functional teams to ensure alignment with organizational objectives. Requirements encompass a proven track record in M&A transactions, strong analytical and negotiation skills, and the ability to manage multiple projects concurrently. Familiarity with industry trends and financial modeling is essential.
The role is responsible for expanding the Branch SME portfolio, encompassing non-financial investments (NFL), deposits, and asset management, by onboarding new-to-bank customers through Business Sales Officers and lead generation initiatives.
Proactively cultivates relationships with all bank business partners to ensure the fulfillment of entrepreneurs’ or borrowing entities’ complete financial requirements through strategic referrals.
To drive customer acquisition to digital platforms, the role involves spearheading strategies to attract and onboard users to our digital channels. Responsibilities include identifying target audiences, developing and executing marketing campaigns, and leveraging data analytics to optimize conversion rates. The ideal candidate will possess a strong background in digital marketing, proficiency in analytical tools, and a results-driven mindset to enhance customer engagement and digital adoption.
Effectively cultivating and deepening relationships with current SME banking clients while simultaneously identifying and securing new partnerships within the existing portfolio is essential to drive sustainable business growth and ensure long-term continuity.
Portfolio profitability initiatives focus on maximizing revenue through strategic cross-selling and retention efforts. These responsibilities involve identifying opportunities to enhance customer value and ensure long-term profitability by retaining existing clients. The role emphasizes leveraging data-driven insights to optimize product offerings and strengthen customer relationships, ultimately driving sustained financial performance.
Expand the existing small and medium-sized enterprise (SME) customer base by strengthening relationships with current clients, thereby increasing the number of product per customer, non-funded income, deposits, and assets under management.
Develop and implement a comprehensive retention strategy for the portfolio’s deposits and loans within the segment, collaborating closely with Branch Managers to execute the plan effectively.
Oversee the development of strategic account plans for every client, utilizing insights to recommend tailored financial solutions that align with their specific requirements.
To facilitate proactive customer engagement, notify customers when their fixed deposits are nearing maturity to prompt necessary actions, while also promoting retention strategies to encourage continued business.
Provide prompt and professional responses to client inquiries to ensure issues are addressed efficiently and effectively.
Collaborate with product specialists to ensure the delivery of effective customer solutions.
To maintain robust customer relationships, execute at least one in-person visit per quarter, supplemented by one phone call and email each month, with the exact frequency tailored to the specific customer segment.
Support the expansion of the assigned portfolio by leveraging targeted channels, including SME Business Hubs and digital platforms like B2B.
Compiles and files all required reports, which may include management summaries detailing individual and team loan performance metrics.
Ensure every customer successfully completes the digital onboarding process via platforms such as Gab ESA or Internet banking.
Ensure that the Product Per Customer metric consistently achieves a score of 5 across the entire portfolio.
To comprehend the fundamental nature of businesses, their developmental stages, and the diverse product solutions that can be delivered to customers.
Assess credit proposals and verify that the credit application process is completed promptly, adhering to the Bank’s established turnaround times.
We facilitate customer service and disseminate critical information to ensure seamless interactions and resolutions. Our role involves addressing inquiries, resolving issues efficiently, and maintaining accurate records of customer communications. Additionally, we provide detailed explanations of products, services, and policies to enhance customer understanding and satisfaction. Strong communication skills and a customer-centric approach are essential for success in this position.
Gathering initial account opening documentation from prospective clients is essential to the onboarding process.
The role involves creating customer accounts within the system while verifying that all essential details are collected and that each customer is assigned a unique CIF number.
Professionals will conduct follow-up communications with clients to obtain any outstanding or required details from their portfolios.
Maintaining and updating customer information, including details such as business turnover and director information, is essential to ensure accuracy and compliance.
All customer interactions must be accurately documented and entered into the system.
Ensures adherence to all applicable laws, regulations, and internal policies through systematic monitoring, evaluation, and corrective action. Conducts regular audits and inspections to verify compliance with industry standards and organizational protocols. Investigates potential violations, documents findings, and implements necessary measures to mitigate risks and maintain operational integrity. Collaborates with cross-functional teams to promote awareness, provide training, and foster a culture of compliance throughout the organization. Maintains accurate records, prepares compliance reports, and communicates findings to senior management and relevant stakeholders.
Ensure adherence to all applicable internal policies and external regulatory standards, including Know Your Customer (KYC) and Anti-Money Laundering (AML) protocols, as well as other established banking procedures.
Ensure ongoing adherence to established business operational and credit policies, verifying full compliance at all times.
Seeking individuals with a strong academic background and relevant professional experience. Candidates must possess the requisite qualifications, including a degree in a related field and a minimum of three years of hands-on experience in the industry. Proficiency in key software tools and methodologies is essential, along with a track record of delivering successful projects. Strong communication and problem-solving skills are required to thrive in this collaborative environment.
A bachelor’s degree in any academic discipline is required.
With a minimum of two to three years of demonstrated experience in client management, proficiency in cultivating and maintaining strong client relationships is essential.
Demonstrates exceptional ability to communicate and collaborate effectively with colleagues, clients, and stakeholders across diverse backgrounds. Exhibits strong conflict resolution and active listening skills to foster positive working relationships. Prioritizes teamwork and maintains a professional, approachable demeanor in all interactions.
Proven ability to articulate ideas clearly and confidently, both in written and verbal formats, with a strong aptitude for engaging diverse audiences through compelling presentations.
Job-specific competencies encompass a range of essential skills and technical proficiencies required for successful performance in this role. Candidates must demonstrate expertise in [specific skill or area], along with [another skill or area], ensuring the ability to [specific task or responsibility]. Additionally, proficiency in [related tool, software, or methodology] is mandatory, as the role involves [specific function or duty]. Strong [soft skill, e.g., communication, problem-solving, or teamwork] is also critical to collaborate effectively with cross-functional teams and address challenges proactively. Experience in [industry-specific or job-specific area] is highly valued, particularly when paired with a proven track record in [relevant achievement or responsibility].
Assessing situations and determining appropriate courses of action are essential responsibilities of this role. The position requires the ability to act decisively when necessary, ensuring timely and effective responses to challenges. Candidates must demonstrate initiative, proactively identifying opportunities and addressing issues before they escalate. Strong judgment and the capacity to take calculated risks are critical for driving progress and achieving strategic objectives.
Consistently achieving targets and ensuring customer satisfaction remain central to this role. The position requires a steadfast commitment to producing measurable outcomes while maintaining high service standards. Success hinges on aligning deliverables with client needs and exceeding performance benchmarks through proactive and efficient execution.
Entrepreneurial and Commercial Thinking
Persuasively advocating for ideas and driving alignment requires the capacity to effectively sway opinions and motivate action among diverse stakeholders. This role demands a keen ability to articulate compelling arguments, tailor messaging to specific audiences, and leverage interpersonal skills to foster consensus and commitment. Strong negotiation techniques and emotional intelligence are essential to navigate differing perspectives while maintaining constructive dialogue and achieving mutually beneficial outcomes.
Planning, developing, and executing structured approaches to streamline workflows, resources, and timelines are central to this role. Organizing tasks, teams, and priorities involves establishing clear objectives, allocating responsibilities, and coordinating efforts to achieve measurable outcomes. The position demands meticulous attention to detail, strong analytical abilities, and the capacity to adapt to evolving priorities while maintaining operational efficiency. Effective communication and delegation skills are essential to ensure alignment among stakeholders and the successful completion of projects.
Delivering and articulating information effectively is essential to ensuring clarity and alignment within the team and with stakeholders. This role involves conveying complex ideas in a clear and concise manner, whether through presentations, written reports, or verbal discussions. Strong interpersonal skills and the ability to tailor communication styles to diverse audiences are critical for fostering understanding and driving informed decision-making. Additionally, active listening and responsiveness to feedback are key components of this responsibility.
Establishing and nurturing professional relationships and connections is a key responsibility of this role. This involves actively engaging with colleagues, clients, and stakeholders to foster collaboration and mutual growth. The ideal candidate will demonstrate strong interpersonal skills, a proactive approach to communication, and the ability to build rapport across diverse groups. Networking efforts should align with organizational goals, contributing to long-term partnerships and business development opportunities.
Qualifications
BA/BSc/HND
Experience Required
2 - 3 years
