We are seeking a highly motivated professional to fill this dynamic position. The successful candidate will be responsible for managing key aspects of [specific area or project], ensuring alignment with organizational goals and maintaining high standards of efficiency. Duties include overseeing daily operations, collaborating with cross-functional teams, and implementing strategic initiatives to drive performance. A proven track record in [relevant industry or field] is essential, along with strong analytical, communication, and problem-solving skills. Leadership experience and the ability to mentor junior staff are highly desirable. Proficiency with [specific tools or software] is required, and familiarity with [industry-specific regulations or standards] is a plus. This role demands adaptability, attention to detail, and a commitment to continuous improvement.
To drive outstanding performance from Merck clients, this role involves overseeing daily, weekly, and monthly activities while executing strategic initiatives to fulfill customer expectations and achieve established KPIs. Additionally, the position ensures DHL remains the preferred service provider by fostering a high-performance culture through leadership, employee motivation, and professional development opportunities. The role also includes maintaining a secure and efficient operational environment, ensuring all activities align with defined site and customer objectives while adhering to established guidelines.
In this role, the primary duties and responsibilities involve executing key tasks and fulfilling essential functions to ensure operational excellence and contribute to organizational success. The position requires a proactive approach to managing responsibilities, addressing challenges efficiently, and collaborating with stakeholders to achieve established goals. Key performance metrics will be tracked to evaluate effectiveness, and adherence to company policies and procedures will be mandatory. Additionally, the role may involve participation in strategic initiatives, problem-solving, and continuous improvement efforts to enhance productivity and service delivery. Professional development opportunities will be provided to support growth and skill enhancement within the position.
Actions will be taken to mitigate or eliminate health and safety risks, ensuring a secure and compliant work environment through proactive measures and risk assessments.
The team must adhere strictly to established Safety Standards and applicable guidelines to maintain compliance and operational integrity.
Develop and execute the Behavioral-Based Safety (BBS) program on a daily basis to ensure adherence to specified behaviors and processes.
Investigate and document workplace incidents, addressing any breaches of safety regulations and procedures by escalating unresolved issues to appropriate authorities.
Implement established procedures to uphold adherence to all applicable regulatory and local legal requirements. Promptly escalate any potential risks, near misses, breakdowns, and accidents to your direct supervisors.
Effectively convey all pertinent DPDHL policies to frontline employees and routinely verify their adherence to these guidelines.
To ensure the protection of site premises, personnel, DSC assets, and customer products within the designated area, implement all necessary security measures in compliance with established protocols.
Follow the DSC 6-Step security framework rigorously to ensure compliance and safeguard organizational assets.
Conduct comprehensive assessments of pertinent security risks and execute identified mitigation strategies, escalating proposed solutions to your direct supervisor for approval when required.
Implement and oversee the alignment of current processes, work instructions, standard operating procedures, and related documentation to ensure the achievement of established deliverables.
Continuously enhance established procedures to optimize the achievement of defined deliverables and outcomes.
Consistently revise and refine the operational training matrix or plan in accordance with evolving requirements to ensure alignment with current standards and organizational needs.
Implement the Corrective and Preventive Action (CAPA) process, focusing on critical nonconformities, by executing identified actions to mitigate recurrence and prevent the associated costs of poor quality.
Collaborate with suppliers to align with business needs, evaluate their performance, and when required, recommend enhancements to the line manager before executing approved improvement initiatives.
Ensure alignment with customer specifications in accordance with DPDHL’s established policies.
Engage in customer, regulatory, and internal operational audits when necessary, collaborating with the team to execute the approved action plan efficiently.
Respond to customer inquiries or escalate issues as needed, following established protocols, and propose effective resolutions.
Management is responsible for driving ongoing enhancement initiatives, requiring active support to ensure these efforts are executed effectively and yield tangible results.
Propose adjustments to local processes or team dynamics to your line manager to enhance ongoing enhancements and foster continuous improvement.
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The candidate will assist management in planning and managing resources by establishing and enforcing agreed-upon processes. This includes evaluating performance, tracking absences and sick leave, and resolving issues in accordance with established guidelines.
Process forecasted volume using the RPM system, ensure alignment between forecasted volume and resource plans, and address escalated issues in accordance with established guidelines to maintain adequate resource availability for planned volume.
Identify and address any deficiencies in training and qualifications, escalating issues as necessary, while also organizing and delivering both induction and technical training sessions for the team.
Engages in routine operational evaluations and facilitates consistent colleague briefings through Performance Dialogue boards and regularly scheduled meetings.
Transmits well-defined operational goals to ensure alignment and execution across all relevant teams.
Under the established management guidelines, you will be responsible for delegating tasks, evaluating team performance, and providing necessary assistance to ensure operational efficiency.
To facilitate continuous improvement and growth, establish and maintain employee feedback mechanisms, such as Performance Dialogue boards, daily briefing sessions, and the Entrepreneurial Operating System (EOS), ensuring all staff members can actively participate in and contribute to site enhancements.
Oversee infrastructure utilization and assess operational environments to ensure compliance with established standards.
Monitor and oversee the monthly allocation and expenditure of the budget within your designated area of responsibility.
The role involves facilitating recruitment initiatives, conducting performance evaluations, and overseeing disciplinary or exit procedures, while also delivering strategic recommendations.
Perform regular performance evaluations and provide coaching to all direct reports, subsequently proposing performance ratings to management.
Develops and executes site plans exclusively within assigned operational territory, ensuring full alignment with established directives and guidelines.
Monitor and evaluate the efficiency of personnel, machinery, and operational workflows, identifying opportunities for management enhancement and corrective measures.
Develops and maintains efficient reporting mechanisms and proactive measures to address and rectify performance shortfalls promptly.
Delivers operational outcomes through clear, concise reporting to stakeholders, ensuring alignment with strategic objectives and providing actionable insights to drive informed decision-making.
Execute the delineated actions outlined in the Site Development Plan for the designated area.
Engage proactively in the strategic oversight and continuous improvement processes through contributions to the Management Review, ensuring alignment with organizational objectives and adherence to established standards.
To execute the First-Choice tools and participate in ongoing improvement initiatives and resolution processes as instructed, you will assume ownership of assigned tasks, ensuring their delivery within the specified timeframes.
Engage in the yearly performance review conducted using the First-Choice evaluation system.
Support environmental initiatives and drive ongoing enhancements to boost operational eco-efficiency.
Communicate and engage employees in environmental improvement, First Choice and defined continuous improvement activities
Implement, facilitate, and mentor Coordinators in executing Gemma Walks and Performance Dialogues to pinpoint opportunities for enhancement. Address or escalate issues and opportunities in adherence with established guidelines. Integrate approved modifications and revise standard operating procedures and training materials accordingly.
About you
Hold a bachelor’s degree or higher in Business Management, Supply Chain Management, or Purchasing and Supply Management.
With a minimum of five years of practical experience in logistics, the ideal candidate will possess a solid understanding of supply chain operations and proven expertise in coordinating and optimizing transportation and distribution networks.
Finance and budget management responsibilities spanning a minimum of one year are required.
Microsoft Office proficiency is a mandatory requirement for this position. Candidates must demonstrate a high degree of skill in using applications such as Word, Excel, and PowerPoint, with a strong emphasis on Excel for data analysis and reporting. The ability to create complex spreadsheets, perform advanced calculations, and generate insightful visualizations is essential. Additionally, familiarity with Outlook for email management and scheduling, as well as PowerPoint for professional presentations, is highly valued. Proficiency in Office 365 and cloud-based collaboration tools is also necessary to work efficiently in a remote or hybrid environment.
Demonstrated ability to adhere to varied shift schedules, including non-traditional or irregular working hours.
Ability to thrive in a physically rigorous work setting, where stamina and resilience are essential for meeting operational demands.
Proficient in both spoken and written English and Kiswahili.
Qualifications
BA/BSc/HND
Experience Required
5 years
