As a key member of our team, you will assume responsibility for several critical functions and engage in a variety of essential duties. Your primary role will involve overseeing and managing key client accounts, ensuring seamless operations and client satisfaction. Additionally, you will be tasked with developing and implementing strategic initiatives to enhance client engagement and retention. This position requires a proactive approach to problem-solving, strong analytical skills, and the ability to work collaboratively with cross-functional teams to achieve organizational objectives. You will also be expected to monitor performance metrics, prepare detailed reports, and provide actionable insights to senior leadership. Furthermore, you will act as the primary point of contact for clients, addressing inquiries promptly and maintaining high standards of professionalism and service excellence.
Drives revenue growth through strategic sales initiatives while ensuring exceptional customer satisfaction and loyalty. Develops and maintains strong relationships with key clients, identifies new business opportunities, and negotiates favorable terms to maximize profitability. Collaborates across departments to align sales strategies with company objectives, ensuring seamless execution and performance tracking. Monitors market trends, competitive landscapes, and customer feedback to refine sales approaches and enhance service delivery.
Oversee the customer portfolio to fulfill key business objectives, including Volume, Margin, Debt reduction, Growth, and Customer Service excellence.
Responsibilities include overseeing the sales portfolio, evaluating growth and performance metrics, and leveraging available sales tools to enhance business development. Additionally, you will create high-quality, precise account plans tailored to all key customers to drive strategic growth.
Identify and capitalize on market opportunities to expand the customer base and drive business growth.
Leverage existing tools to expand the customer base and enhance market penetration for Bulk LPG.
Collaborate with distributors to create comprehensive business plans and conduct ongoing evaluations to verify their effective execution.
Develop and sustain strong, positive connections with every customer to ensure their satisfaction and loyalty.
Market intelligence and monitoring responsibilities include maintaining a comprehensive database of market size, competitor profiles, and market shares. Additionally, the role involves delivering timely market intelligence reports on pricing trends, new customer developments, and competitor activities.
Ensure adherence to the standard offer book in alignment with the customer promise initiatives.
To safeguard the company’s market position, ensure the renewal of all critical customer contracts to maintain competitive advantage.
Oversee credit operations in strict adherence to the company’s established credit policy and delegated authority guidelines. Ensure timely debt collection in accordance with mutually agreed trading terms while conducting comprehensive customer credit evaluations as scheduled.
Ensure prompt delivery of all invoices and statements to customers. Address and resolve any invoice disputes in a timely manner.
Ensure the establishment and enforcement of company policies and procedures, along with the implementation of relevant controls.
Conduct routine equipment inspections at client locations, promptly recommending and implementing corrective measures as needed. Collaborate with the Engineering team to address tank installations, revalidation processes, and other technical specifications.
Experienced marketing professionals play a key role in optimizing supply chain operations by developing strategic campaigns that enhance brand visibility and drive customer engagement. This position requires a deep understanding of both marketing principles and supply chain dynamics, along with proficiency in data analysis to measure campaign effectiveness and identify opportunities for improvement. Responsibilities include collaborating with cross-functional teams to align marketing initiatives with supply chain capabilities, managing budgets to maximize ROI, and ensuring seamless execution of promotional activities. Candidates should possess strong analytical skills, creativity in problem-solving, and the ability to leverage market trends to inform decision-making, while maintaining a keen focus on efficiency and cost-effectiveness throughout the process.
Expand market presence within the designated Sales territory. Support the development and execution of LPG customer events planned for the upcoming financial period.
Drive adoption of alternative payment methods, particularly pre-payments, among small-volume customers and resellers to enhance transaction efficiency.
Deliver precise sales projections to enhance the Sales & Operations Planning (S&OP) process.
Collaborate with the distribution team to facilitate seamless product delivery to customers.
KEY & EXCITING NEW CHALLENGERS
A surge in competition, particularly from emerging and swiftly growing non-traditional LPG marketing firms, coupled with widespread instances of product dumping into third-party storage tanks, poses significant challenges to market stability.
Industries such as manufacturing and hospitality are increasingly pressured to meet rising customer expectations, particularly the demand for greater discounts, as organizations across sectors prioritize cost reduction strategies.
Credit Management involves ensuring compliance with payment terms while addressing customers’ cash flow requirements effectively.
Consistently work to surpass customer expectations through exceptional service delivery while efficiently utilizing company resources.
Delivering consistent results with a high degree of autonomy, this field-based role requires minimal oversight.
Requires a Bachelor’s degree in a relevant field, complemented by at least three years of professional experience in a comparable role, demonstrating a deep understanding of industry best practices. Proficiency in [relevant software/tools] and exceptional analytical, problem-solving, and communication skills are essential. The ideal candidate will exhibit strong organizational abilities, attention to detail, and the capacity to work both independently and collaboratively within a team environment. Familiarity with [specific regulations/standards] is highly advantageous.
Essential:
Holders of an NQF Level 7 qualification, specifically a Bachelor’s Degree in Engineering, are required for this position.
With a minimum of three years of hands-on experience in Sales and Marketing, you bring a proven track record of success in driving revenue growth and enhancing brand visibility. Your expertise in strategic planning, market analysis, and client engagement enables you to identify opportunities and execute impactful campaigns that deliver measurable results.
A background in engineering is highly desirable for this position.
Possesses strong business, financial, and commercial insight, particularly in the realm of debt management.
“Demonstrates extensive experience in successfully executing and overseeing Marketing initiatives.”
Responsible for overseeing and nurturing strategic customer relationships, the Key Account Manager ensures long-term business growth and retention by aligning client needs with company offerings. This role involves developing tailored solutions, negotiating contracts, and maintaining open communication channels to address client concerns and capitalize on opportunities. Additionally, the position requires analyzing account performance, identifying upselling and cross-selling avenues, and collaborating with internal teams to optimize service delivery and satisfaction. Strong interpersonal skills, a results-driven mindset, and a deep understanding of the industry are essential to drive revenue and foster mutually beneficial partnerships.
We are seeking a candidate who demonstrates proficiency in a variety of key competencies essential for this role. The ideal applicant will possess strong analytical and problem-solving skills, enabling them to assess complex situations and develop effective solutions. Exceptional communication abilities, both written and verbal, are required to convey ideas clearly and collaborate seamlessly with colleagues and stakeholders. The position demands meticulous attention to detail to ensure accuracy in all tasks, along with the capacity to manage multiple priorities in a fast-paced environment. Additionally, the role requires a proactive approach to staying updated on industry trends and best practices, fostering continuous improvement and innovation.
A proven capability to execute tasks and achieve results autonomously, with minimal oversight, is essential.
Sales experience is required, with a strong track record of successful negotiations and well-honed sales techniques.
Results-oriented professional who thrives in collaborative environments, excelling at delivering creative and innovative solutions to challenges.
Maintaining a comprehensive understanding of market trends, competitive dynamics, and emerging opportunities is essential to inform strategic decision-making and ensure organizational competitiveness. This involves continuously monitoring industry developments, analyzing customer needs, and evaluating competitor actions to identify gaps, risks, and potential areas for growth. By staying informed about economic shifts, regulatory changes, and technological advancements, the role ensures the organization remains agile and responsive to evolving market conditions, thereby supporting sustainable success.
We are seeking a skilled professional to oversee and enhance our Customer Relationship Management initiatives, ensuring seamless interactions and sustained satisfaction across all touchpoints. The ideal candidate will possess a proven track record in CRM strategies, with expertise in implementing data-driven solutions to optimize customer engagement and retention. Responsibilities include analyzing customer feedback, managing CRM systems, and collaborating with cross-functional teams to personalize experiences and drive loyalty. A strong understanding of CRM software, metrics, and best practices is essential, along with excellent communication and problem-solving skills.
Qualifications
BA/BSc/HND
Experience Required
3 years
