Supervises and directs the daily operations of the department, ensuring all tasks are completed efficiently and in adherence to established policies and procedures. Develops and implements strategic plans to enhance productivity and achieve organizational goals. Collaborates with cross-functional teams to identify and resolve operational challenges. Oversees budget preparation, monitoring, and reporting maintaining financial accountability. Conducts performance evaluations and provides constructive feedback to team members to foster professional growth. Ensures compliance with industry regulations and company standards to mitigate risks and uphold quality. Facilitates training programs to enhance employee skills and maintain high performance levels across the team.
Responsible for devising, executing, and sustaining the website’s strategic direction, development initiatives, and ongoing maintenance to ensure optimal performance, security, and user experience.
Develop and execute a forward-thinking web communication strategy for the corporate website(s), associated child or affiliated sites, and the Knowledge Repository, ensuring alignment with the organization’s mandate, strategic goals, and brand identity.
Oversee the design, upkeep, and improvement of the organization’s Drupal and State-based web platforms, prioritizing functionality, intuitive navigation, user accessibility, and technical efficiency while guaranteeing seamless interoperability and integration across systems.
Establish and enforce compatibility and technical benchmarks to guarantee seamless site accessibility across UNEP web platforms for users worldwide, irrespective of language preferences.
Provide leadership and direction to web developers, designers, and service providers to facilitate the seamless implementation of technical solutions and enhancements across web platforms and the Knowledge Repository.
Deliver technical assistance to internal stakeholders and end-users, addressing inquiries related to website operation, Knowledge Repository functionality, navigation processes, and content management system utilization.
To identify and resolve technical issues, bugs, and errors, ensuring the seamless operation of UNEP’s web platforms and Knowledge Repository.
Work collaboratively with internal IT support teams or external vendors to resolve advanced technical issues, manage required services and subscriptions, and ensure the seamless deployment of new applications.
Conduct thorough business analysis and ensure stringent quality assurance measures are implemented to uphold operational excellence and compliance standards across all processes.
Perform business analysis, process mapping, and requirements elicitation to determine the needs and priorities of internal stakeholders and establish business requirements for websites, campaign sites, and the Knowledge Repository.
Interpret business requirements and transform them into actionable application features, detailed specifications, project documentation, and structured work plans.
Develop innovative new products and solutions by applying design thinking methodologies and rapid prototyping techniques to conceptualize and refine ideas.
Act as the primary liaison for internal stakeholders, guaranteeing that the web platform and Knowledge Repository content and functionality consistently align with business objectives and strategic goals while remaining current in all supported languages.
Collaborate effectively with graphic designers, UX/UI specialists, and content creators to ensure the website maintains cohesive visual identity, intuitive usability, and strong brand alignment.
Deliver expert training sessions for team members, content creators, and website users on optimal content management strategies, effective CMS utilization, website protocols, and template applications. These sessions aim to foster understanding of how digital platforms contribute to heightened user engagement and the expansion of UNEP’s audience reach.
Develop and oversee content strategies and their execution to ensure alignment with organizational objectives and audience needs. Manage content creation, publication, and distribution processes to maintain consistency, quality, and relevance across all platforms. Evaluate performance metrics to refine strategies and optimize engagement and reach. Collaborate with cross-functional teams, including marketing, design, and development, to produce cohesive and impactful content initiatives. Ensure brand voice and messaging remain uniform while adapting to evolving trends and platform requirements.
Develop and execute a robust web content strategy that aligns with the organization’s goals and resonates with the intended audience across digital platforms and the Knowledge Repository. Establish a streamlined workflow and content management system to enhance efficiency, coordinating the development and deployment of pages and features while overseeing editing and translation processes.
Curate premium content for the website, verifying its accuracy, appeal, and search engine optimization while ensuring strict adherence to brand standards.
Perform systematic quality assurance checks to verify adherence to branding guidelines, thematic consistency, and template standards, ensuring a unified presentation across all web pages through the consistent application of fonts, formatting, icons, images, and layout.
Monitor feedback diligently and address it effectively by refining current offerings and spearheading the creation of innovative, specialized sections and webpages.
Craft comprehensive organic and paid digital marketing strategies designed to amplify messaging and foster engagement centered on the triple planetary crisis and associated campaigns.
Develop and implement strategic plans while managing campaigns across multiple digital platforms, such as search engines, paid search initiatives on Google and Bing, and YouTube.
Diligently track, analyze, and enhance system performance metrics to ensure optimal functionality and efficiency. Identify areas for improvement, troubleshoot performance bottlenecks, and implement strategic solutions to maintain high availability and responsiveness. Regularly evaluate performance data, recommend enhancements, and collaborate with cross-functional teams to drive continuous improvement in operational excellence.
Develop a comprehensive measurement framework to evaluate the effectiveness of web platforms, the Knowledge Repository, individual web pages, and marketing campaigns, while ensuring consistent monitoring and detailed reporting on performance metrics.
Utilize analytics tools to track and evaluate key performance indicators for the web platform, including traffic patterns, user engagement levels, and conversion rates.
Data analysis is conducted to detect emerging trends, pinpoint opportunities for refinement, elevate user experience, amplify web traffic, and ultimately bolster business performance.
Provide regular performance insights through structured reporting on a monthly, quarterly, and annual basis, as well as for targeted campaigns.
Develop and execute optimization strategies informed by analytical insights, including A/B testing methodologies, SEO enhancements, and user experience improvements.
Conduct comprehensive market research and trend analysis to uncover innovative opportunities that enhance web performance and campaign effectiveness.
Continuously monitor and adapt to the latest advancements and innovations in the digital marketing landscape to ensure strategic alignment with evolving industry standards.
Gathers and evaluates data to uncover trends and patterns, subsequently delivering insights through visual representations such as graphs, charts, tables, and reports. Utilizes data visualization techniques to facilitate data-informed planning, decision-making, presentations, and reporting.
Education
An advanced university degree, such as a master’s or equivalent qualification, in Software Engineering, Computer Science, Information Systems, Communication, Public Information, or a closely related discipline is mandatory.
A first-level university degree, supplemented by two years of progressively responsible professional experience, may be considered as an equivalent substitute for an advanced university degree.
Completion of both degree and nondegree programs in data analytics, business analytics, or data science is preferred.
Seasoned professionals with a minimum of five years in a relevant field are sought for this role, requiring hands-on experience in [specific industry or function]. Applicants must demonstrate expertise in [key skills or tools], along with a proven ability to [specific accomplishment or responsibility]. Responsibilities include leading [projects or initiatives], collaborating with cross-functional teams, and ensuring adherence to [industry standards or regulations]. Strong analytical and problem-solving skills are essential, as is the capacity to mentor junior staff and drive continuous improvement.
A bachelor’s degree in a relevant field, combined with at least five years of hands-on experience in progressively responsible roles, is essential for this position. The ideal candidate will have a strong background in designing, developing, and overseeing web and knowledge platforms, preferably within a large science-based organization or a related sector.
Proficiency in overseeing medium to large-scale technical projects within a multistakeholder framework is essential.
Proficiency in administering content management systems like Drupal and overseeing web content coordination is essential.
Required is experience managing library or knowledge platforms, particularly with the technical administration of repository software like Space.
A minimum of two years’ experience in leading a cross-functional team is essential, with accountability for strategic planning, performance evaluation, and the successful execution of deliverables.
Proficiency in crafting and executing digital media strategies, overseeing transformation initiatives, and leading public information campaigns is essential.
Proficiency in leading change management projects within the United Nations framework or comparable international bodies is highly advantageous.
Proficiency in at least one project management tool, such as Microsoft Project, is preferred.
A minimum of two years of experience in data analytics or a related field is preferred.
Qualifications
BA/BSc/HND , MBA/MSc/MA
Experience Required
5 years
