Oversee a range of critical duties essential to the role, including managing project timelines, coordinating team efforts, and ensuring adherence to company policies and industry standards. Execute strategic planning to align objectives with organizational goals, while also identifying opportunities for process improvements and innovation. Monitor performance metrics to evaluate progress and provide actionable feedback to enhance productivity and efficiency. Collaborate with stakeholders across departments to foster alignment, resolve conflicts, and facilitate seamless communication. Maintain meticulous documentation of activities, decisions, and outcomes to support audits and reporting requirements.
Business Process Analysis involves evaluating existing processes to identify inefficiencies and areas for improvement, while Design & Optimization focuses on creating and refining processes to enhance performance, reduce costs, and streamline operations. This role requires a strong understanding of process modeling, workflow analysis, and continuous improvement methodologies. Responsibilities include assessing current workflows, identifying bottlenecks, and implementing solutions to optimize efficiency. Additionally, the position demands proficiency in data analysis, stakeholder collaboration, and the ability to drive transformational change within the organization.
With responsibility for overseeing the identification, documentation, analysis, and redesign of end-to-end business processes, you will play a pivotal role in enhancing operational efficiency across Finance, Operations, HR, Procurement, and Program Delivery functions.
Develop “As-Is” and “To-Be” process maps in alignment with BPMN 2.0 standards and industry-leading process management methodologies.
Conduct thorough assessments to pinpoint process inefficiencies, operational bottlenecks, control deficiencies, and potential improvement areas, thereby fostering operational excellence, scalability, and standardized processes.
Contribute to the enhancement of business operations through the redesign and automation of processes, aiming to bolster overall efficiency and effectiveness.
We are seeking a seasoned professional to spearhead ERP transformation initiatives and oversee the comprehensive management of business requirements. This role demands meticulous planning and execution to ensure seamless alignment between technological advancements and organizational objectives. The ideal candidate will be responsible for defining, documenting, and validating business needs to drive efficient system integrations and process improvements. Additionally, they will collaborate closely with stakeholders across departments to gather insights, prioritize requirements, and mitigate potential risks throughout the transformation journey. Strong analytical, communication, and project management skills are essential to deliver scalable solutions that enhance operational performance and support long-term growth. Candidates must possess prior experience in ERP implementations or related fields, with a proven ability to translate complex business needs into actionable IT strategies.
Collaborate closely with business stakeholders, project teams, and ERP implementation partners to convert operational needs into precise functional business requirements.
Facilitate the alignment of business processes with ERP functionalities and strategic organizational goals to enhance operational efficiency and support decision-making.
Facilitate ERP design workshops, validate processes, conduct User Acceptance Testing (UAT), and support implementation activities.
Facilitate the alignment and uniformity of processes to ensure effective Enterprise Resource Planning (ERP) implementation throughout the organization.
Stakeholder engagement, change management, and adoption strategies are essential to ensure smooth transitions and foster collaboration across all levels of the organization. This role demands expertise in fostering positive relationships with internal and external stakeholders, effectively communicating changes, and driving user adoption through tailored approaches. Additionally, the position requires strong leadership to navigate resistance, implement structured change frameworks, and measure success through defined metrics. Proficiency in project management tools and methodologies is necessary to oversee initiatives and maintain alignment with organizational goals.
Conduct workshops, interviews, and collaborative cross-functional sessions to collect stakeholder requirements and spearhead process enhancements.
Cultivate and maintain robust partnerships with various departments to foster seamless collaboration, ensure strategic alignment, and secure enthusiastic stakeholder support.
Facilitate change management initiatives, communication strategies, training programs, and adoption efforts associated with process and system transformations.
To assess the effectiveness of newly implemented processes, identify areas for improvement, and propose corrective measures to maintain lasting organizational change.
Process Governance, Risk, and Compliance professionals are responsible for designing, implementing, and overseeing frameworks that ensure organizational processes adhere to regulatory requirements, industry standards, and internal policies. They identify potential risks, develop mitigation strategies, and monitor compliance through audits and assessments. Additionally, these specialists collaborate with stakeholders to promote a culture of accountability, continuously improve governance structures, and ensure alignment with evolving legal and operational demands. Strong analytical skills, attention to detail, and proficiency in compliance tools are essential, along with the ability to interpret complex regulations and communicate findings effectively to leadership.
Develop and sustain robust frameworks for process governance, ensuring effective controls, adherence to established standards, and the organization of comprehensive documentation repositories.
Ensure that all processes align with organizational policies, donor specifications, audit benchmarks, and applicable regulatory mandates to maintain full compliance and integrity.
Assist in the detection, evaluation, and reduction of risks associated with operations and processes.
Partner with Finance, Compliance, and Internal Audit teams to enhance control frameworks and elevate process reliability.
Performance Measurement and Continuous Improvement involves establishing and maintaining systems to track, analyze, and enhance organizational performance. This role requires proficiency in data analysis and metrics evaluation to identify trends, inefficiencies, and opportunities for growth. Key responsibilities include developing performance indicators, implementing improvement initiatives, and reporting findings to stakeholders. Strong analytical skills, attention to detail, and the ability to translate data into actionable insights are essential. Collaboration with cross-functional teams is also necessary to drive sustainable improvements and align efforts with strategic objectives.
Establish and uphold measurable process KPIs, performance metrics, and operational benchmarks to ensure alignment with organizational objectives.
Monitor, evaluate, and document process performance, along with advancement projects and operational results.
Design dashboards, reports, and strategic recommendations to facilitate informed, data-driven decision-making processes.
Foster a culture of ongoing enhancement by pinpointing avenues to elevate operational performance and organizational efficiency.
WHO WE ARE LOOKING FOR
Bachelor’s degree in a relevant field or equivalent professional experience is mandatory. Strong analytical and problem-solving abilities are essential. Proficiency in industry-specific tools and software is required. Excellent communication and interpersonal skills are necessary. Ability to work independently as well as collaboratively is crucial. Minimum of three years of hands-on experience in a related role is preferred. Familiarity with project management principles and practices is advantageous. Commitment to continuous learning and professional development is expected.
A bachelor’s degree in Business Administration, Information Systems, Operations Management, Industrial Engineering, or a closely aligned discipline is required.
A minimum of five to seven years of hands-on experience in business process analysis, process improvement initiatives, ERP implementation assistance, or operational transformation projects is required.
Proven expertise in developing and maintaining process maps and documentation through the application of BPMN 2.0 standards is required.
Proficiency in collaborating across diverse operational or systems implementation initiatives is essential. Candidates should demonstrate a proven track record in managing projects that span multiple functions, ensuring seamless integration and alignment of processes. Familiarity with coordinating between teams, streamlining workflows, and delivering solutions within dynamic environments is highly desirable.
Demonstrated proficiency in analytical thinking, meticulous documentation, and effective problem-solving is required.
Proven track record in implementing operational excellence initiatives and maintaining robust process governance frameworks.
Preferred candidates will have a bachelor’s degree in a related field, such as business administration, computer science, or engineering. Experience in project management, data analysis, or relevant software tools is highly advantageous. Familiarity with industry-specific regulations and compliance standards is a plus. Strong analytical, problem-solving, and communication skills are essential. The ability to work collaboratively in a team environment and manage multiple priorities effectively is required. Prior experience in a similar role within the industry is preferred.
Individuals should possess demonstrated experience collaborating within non-governmental organizations, social enterprises, consulting firms, or multinational entities.
Proficiency in enterprise resource planning (ERP) systems, including but not limited to Odor, Microsoft Dynamics 365, Oracle NetSuite, SAP, or comparable solutions, is required.
Certifications such as BPM, Lean Six Sigma Green Belt, ABP MP, CAP, PMI-PBA, or equivalent credentials are highly beneficial.
Familiarity with workflow automation, systems integration, or digital transformation projects is advantageous.
Skilled in facilitating process transformation initiatives for Finance, Procurement, HR, or Operations functions.
Seasoned professional with a proven track record in spearheading business process reengineering, ERP harmonization, and enterprise transformation initiatives across multinational organizations.
Dynamic Competencies
Proven ability to communicate effectively, both verbally and in writing, ensuring clarity and professionalism in all interactions. Strong interpersonal skills that foster productive relationships with team members, clients, and stakeholders. Demonstrated problem-solving capabilities with a focus on innovative solutions to complex challenges. Exceptional organizational skills, including the ability to prioritize tasks, meet deadlines, and manage multiple projects efficiently. Adept at analytical thinking to assess situations, identify trends, and make data-driven decisions. Leadership qualities that inspire and motivate teams to achieve collective goals. Proficiency in technology and digital tools to streamline processes and enhance productivity. Commitment to continuous learning and adaptability to evolving industry standards and emerging trends.
Demonstrated ability to analyze complex information, evaluate data objectively, and apply logical reasoning to solve problems effectively.
Accomplished in cultivating and managing relationships with stakeholders, ensuring effective communication and alignment of interests. Proficient in leading collaborative sessions and guiding discussions to achieve consensus and productive outcomes. Demonstrates strong interpersonal abilities to navigate diverse perspectives and foster productive partnerships.
Strong written and oral communication abilities are essential for this role.
Maintaining meticulous attention to detail and ensuring high standards in documentation are essential for this role.
Proven aptitude for successfully juggling diverse responsibilities while maintaining peak productivity within dynamic, high-pressure settings.
Proactively fostering change management and cultivating a mindset geared toward adaptability are essential competencies for this role. The ideal candidate must demonstrate a strong ability to navigate transitions smoothly while embracing evolving circumstances with resilience and flexibility.
Demonstrates exceptional ability to prioritize tasks, meet deadlines, and maintain meticulous organization in fast-paced environments.
Demonstrated skill in fostering alignment and partnership with diverse teams and senior leadership is required.
Demonstrates a strong commitment to achieving measurable outcomes while fostering an environment of ongoing enhancement.
Exhibits unwavering integrity, maintains a high standard of professionalism, and upholds a strong sense of accountability in all responsibilities.
We are looking for someone who;
Cultivates Trust – Reliably fulfills obligations, establishes credibility through honesty and transparency, and demonstrates sincere concern for team members.
Demonstrates Courage by Boldly Taking Initiative – Proactively engages with challenging situations, communicates with unwavering honesty, and pursues innovative opportunities with determination; fully accepts accountability for individual performance and outcomes.
Draws upon pertinent data and stakeholder insights to arrive at sound decisions, takes timely and appropriate action within the scope of their role, and recognizes when to escalate concerns or request direction.
Facilitates streamlined processes and drives operational efficiency by implementing best practices and continuous improvement initiatives.
Ensures alignment between standardized processes and the practical considerations of daily business operations.
Competitive compensation is complemented by a comprehensive benefits package designed to support employees’ overall well-being and professional growth. Eligible team members receive health insurance coverage, including medical, dental, and vision plans, along with a 401(k) retirement savings program featuring company matching contributions. Additionally, paid time off, flexible work arrangements, and opportunities for continuous learning through training and development initiatives are provided. Long-term incentives, such as bonuses and stock options, further enhance the total rewards package, fostering a motivating and rewarding work environment.
WHAT YOU’LL GET
As part of a rapidly expanding, purpose-driven social enterprise, this position offers the opportunity to contribute to meaningful growth while engaging with a dynamic team. By becoming a member of this organization, you will gain access to:
A competitive salary is provided, and there is potential for a performance-based bonus.
The company boasts a dynamic and supportive work environment that fosters both personal and professional development. Employees are afforded countless opportunities to expand their skill sets and advance their careers through structured learning initiatives and mentorship programs.
Colleagues hailing from diverse backgrounds across the region, along with policies that unequivocally reflect a dedication to equity and inclusion, form the cornerstone of our organizational culture.
Capable of delivering meaningful contributions to the local community, fostering positive change and sustainable development through dedicated efforts.
Comprehensive health insurance coverage is provided for both the employee and their eligible dependents.
We have established staff savings and provident fund schemes, along with negotiated bank rates exclusively for long-term employees to enhance their financial well-being and job satisfaction.
Generous annual leave entitlements, comprehensive parental leave policies, and sabbatical opportunities are provided, ensuring a balanced work-life integration.
Qualifications
BA/BSc/HND
Experience Required
5 - 7 years
