Seeking a highly motivated professional to join our team, this position offers an exciting opportunity to contribute to a dynamic and innovative environment. The ideal candidate will possess a strong background in [specific field/industry], along with proven expertise in [key skill or responsibility]. Responsibilities include [list key duties], ensuring alignment with organizational goals while fostering collaboration across departments.
The Senior ICT Officer will deliver dependable, day-to-day information and communications technology support throughout Natural State’s operational framework, with particular emphasis on facilitating the deployment of the Microsoft Dynamics ERP system. Reporting directly to the Systems & Strategy Implementation Specialist, the incumbent will be instrumental in the ERP deployment process, user education initiatives, and continuous systems’ administration, while also contributing to the upkeep of essential platforms such as Airtable and JIRA. This position demands a proactive, senior-level technical skill set, including proficiency in advanced troubleshooting, systems implementation, and the capacity to instruct and assist users across varied geographical locations and connectivity conditions.
Key responsibilities include overseeing daily operations to ensure alignment with organizational objectives, managing cross-functional teams to drive project execution, and fostering a collaborative work environment that enhances productivity. Additionally, the role entails analyzing performance metrics to identify areas for improvement, implementing strategic initiatives to optimize workflows, and maintaining compliance with industry regulations and internal policies. The position also requires coordinating with stakeholders to gather requirements, providing regular progress updates, and addressing any operational challenges promptly.
Microsoft provides technical assistance for the implementation and deployment of its Dynamics ERP solutions, ensuring seamless integration and optimal functionality for clients. This role involves troubleshooting system issues, guiding users through configuration processes, and delivering training to enhance user proficiency. Candidates should possess a strong understanding of Dynamics ERP modules, proficiency in Microsoft technologies, and prior experience in ERP implementation projects. Responsibilities include collaborating with cross-functional teams, analyzing business requirements, and recommending solutions to improve operational efficiency. Excellent problem-solving skills and the ability to communicate technical concepts to non-technical stakeholders are essential.
Contribute proactively to the Systems & Strategy Implementation Specialist in configuring, validating, and deploying Microsoft Dynamics ERP throughout Natural State’s operational framework.
Assist with the transfer of data, conduct user acceptance testing, and verify the accuracy of system outputs.
Help create user guides and training materials while delivering end-user training sessions.
Deliver first-tier and advanced assistance for ERP-related user inquiries throughout and following the implementation process.
Document workflows, system configurations, and change requests to ensure accurate and up-to-date records.
Provides comprehensive technical assistance and guidance to end-users, addressing inquiries and resolving issues through the helpdesk system. Investigates and troubleshoots problems across various hardware, software, and network platforms to ensure operational efficiency. Manages service requests, tracks incidents, and maintains detailed documentation in accordance with established protocols. Collaborates with IT teams and vendors to diagnose complex issues and implement effective solutions. Ensures timely resolution of escalated tickets while adhering to service level agreements (SLAs) and maintaining a high standard of customer service.
Act as the primary liaison for all ICT support inquiries submitted by staff members across the three NS Workstations.
You will diagnose and resolve hardware, software, email, and connectivity issues affecting laptops, printers, mobile devices, and office networks.
Oversee the helpdesk ticketing system, prioritizing prompt issue resolution and fostering transparent communication with users.
Deliver remote assistance to field personnel and employees stationed at remote locations.
Responsibilities include managing and overseeing Airtable and JIRA systems to ensure efficient workflow operations and project tracking. This role requires proficiency in configuring, maintaining, and troubleshooting these platforms, along with providing technical support to team members. Additionally, the position demands strong organizational skills to optimize data management and enhance collaborative efforts across departments.
Act as an internal administrator for Airtable, where responsibilities involve managing user access and resolving technical issues.
As an internal JIRA administrator, you will be responsible for overseeing project configurations, maintaining workflow systems, and providing user support to ensure seamless operations. Your duties will include configuring project settings, managing workflows, and assisting users with any issues they encounter. This role requires a strong understanding of JIRA’s functionalities and a commitment to maintaining efficient project management processes.
Support teams in enhancing their utilization of both platforms to streamline project tracking, data management, and reporting processes.
Microsoft 365 & Network Administration
We are seeking a skilled professional to oversee and optimize Microsoft 365 environments alongside managing robust network infrastructure. The role requires proficiency in deploying, configuring, and maintaining Microsoft 365 services, including Exchange Online, SharePoint, Teams, and Azure Active Directory. Additionally, the position demands expertise in network administration, encompassing LAN/WAN management, security protocols, firewalls, VPNs, and troubleshooting connectivity issues. The ideal candidate will ensure seamless system integration, enforce compliance with security policies, and provide technical support to end-users. Strong problem-solving abilities, hands-on experience with Windows Server, and familiarity with PowerShell scripting are essential. Prior experience in cloud-based and hybrid IT environments is preferred.
Administer and provide technical support for Microsoft 365 Apps, such as Teams, SharePoint, OneDrive, Outlook, Exchange, and the admin center.
Oversee and ensure the continuous operation of office network infrastructure—including Wi-Fi, routers, and firewalls—across Kabuki and other Natural State locations.
Collaborate with internet service providers and third-party ICT vendors to facilitate repairs, system upgrades, and new installations.
Conduct regular system backups and support fundamental cybersecurity practices to ensure data integrity and protection.
Provides administrative support and ensures adherence to information and communication technology policies, standards, and regulatory requirements. Manages ICT documentation, maintains compliance records, and coordinates audits to confirm adherence. Assists in implementing and monitoring ICT controls, policies, and procedures to mitigate risks and enhance operational efficiency. Collaborates with stakeholders to address compliance gaps and recommends corrective actions where necessary. Requires proficiency in ICT governance frameworks, regulatory standards, and documentation practices.
Responsible for meticulously documenting and managing ICT asset records, software licenses, and equipment inventories to ensure precision and compliance.
Compile internal ICT reports to support organizational decision-making processes.
Ensure adherence to data protection mandates, including GDPR and the Kenyan Data Protection Act.
Bachelor’s degree in a relevant field required; advanced degree preferred. Minimum of five years’ experience in a comparable role, demonstrating expertise in key responsibilities. Proven track record of success in managing complex projects and delivering measurable results. Strong analytical, problem-solving, and communication skills essential. Proficiency in industry-specific software and tools mandatory. Experience leading cross-functional teams and collaborating with stakeholders at all levels. Demonstrated ability to adapt to evolving business needs and drive continuous improvement initiatives. Knowledge of regulatory compliance and best practices in the field is required.
Applications that omit any of the mandatory criteria will not be reviewed or considered for further evaluation.
A Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a closely related discipline is required.
Seeking a candidate with a minimum of five to seven years of hands-on experience in ICT support or as a senior IT officer.
Professional candidates should possess practical experience in supporting or contributing to the deployment of an Enterprise Resource Planning (ERP) system, with a preference for Microsoft Dynamics, though familiarity with other leading platforms such as SAP, Oracle NetSuite, Odor, or comparable solutions will also be evaluated.
Proficiency in Airtable is required, with proven expertise in designing and maintaining databases, alongside capabilities in developing automations, scripts, and integrations.
Proven expertise in utilizing and managing JIRA systems is required.
Proficiency in Microsoft 365 is essential, with demonstrated expertise across its core applications, including Teams, SharePoint, OneDrive, Outlook, Word, Excel, PowerPoint, Exchange, and the admin center.
Hardware skills include expertise in diagnosing and resolving technical issues across laptops, printers, mobile devices, and office network infrastructures.
Strong candidates will demonstrate proficiency in [specific skill/area], setting them apart from others in the selection process.
Required experience includes hands-on work with Microsoft Dynamics ERP systems, encompassing tasks such as implementation, configuration, and administration.
An individual with prior involvement in not-for-profit entities, conservation initiatives, or organizations driven by a distinct mission is required. Candidates should possess a proven track record within such sectors, demonstrating a commitment to causes beyond profit-driven objectives. Ideal applicants will have navigated the unique challenges and opportunities inherent in mission-focused work, showcasing adaptability and a passion for meaningful societal contributions.
Professional experience in providing assistance to remote or field-based employees who encounter inconsistent or unreliable internet connectivity is required.
Proficiency in handling data migration initiatives, conducting User Acceptance Testing (UAT), or delivering user training programs for newly implemented systems is required.
Demonstrates a strong track record in effectively instructing team members on the implementation of emerging systems and technologies.
Proficiency in utilizing helpdesk ticketing systems is required.
Professional rewriting:
Familiarity with fundamental cybersecurity principles and best practices is required.
Proficient in managing relational databases using platforms such as Airtable, Smart sheet, Notion databases, or comparable systems.
Professional candidates will possess prior experience in ICT asset management or inventory tracking, demonstrating a solid understanding of maintaining accurate records and optimizing resource utilization.
Experience providing assistance to users spanning diverse geographical regions or varying time zones is required.
Proficiency in data protection regulations, including the General Data Protection Regulation (GDPR) and the Kenyan Data Protection Act, is required.
ITIL 4 certification, encompassing either the Foundation level or a more advanced credential, is required for this role.
Nice to Have (Tie-breakers only)
Microsoft seeks candidates holding a Microsoft Dynamics certification, such as the MB-910 or MB-920 credentials.
Microsoft 365 certification, such as MS-900 or MD-102, must be held by the candidate.
Hold a valid Compton A+ and Network+ certification, demonstrating foundational knowledge in hardware, software, and networking principles.
Demonstrated expertise in system integration projects is required, encompassing the ability to connect disparate software, hardware, and data systems into a cohesive operational framework.
Experience in developing comprehensive documentation of system workflows, along with the creation of instructional and training resources, is required.
Proficient in effective communication, demonstrating strong interpersonal skills, and exhibiting adaptability in dynamic environments are essential for this role. The ideal candidate must demonstrate proficiency in problem-solving, showcasing a keen attention to detail, and maintaining a high level of professionalism in all interactions. Strong organizational abilities and the capacity to manage multiple priorities simultaneously are also required. Additionally, the candidate should possess the ability to work collaboratively within a team, fostering a positive and inclusive work culture.
Proven ability to embrace change, conduct thorough system testing, and drive continuous improvement through iterative development practices.
Service orientation is demonstrated by a sincere commitment to assisting staff in resolving technical challenges through patient, clear communication and support.
Attention to detail is essential, particularly when managing data migration, user access protocols, and documentation processes.
Effective problem-solving skills are required, demonstrated by the capacity to methodically identify issues, particularly in high-pressure situations.
Ability to translate complex technical information into clear, accessible language for audiences without a technical background.
Ability to design comprehensive training materials and deliver effective instructional sessions.
Consistently delivers dependable support by fulfilling requests and completing implementation tasks as promised.
What We Offer
Join a globally recognized environmental organization, offering a chance to contribute to meaningful initiatives on an international scale.
We offer a vibrant, mission-focused workplace that prioritizes meaningful contributions and groundbreaking advancements.
Opportunities exist for engaging in cross-cultural collaboration, fostering professional development, and pursuing ongoing learning experiences.
Competitive remuneration is provided commensurate with experience, qualifications, and industry standards. The role offers a comprehensive benefits package, including health insurance, retirement contributions, and paid time off. Additionally, professional development opportunities and performance-based incentives are available to eligible employees.
A salary that is competitive will be provided, tailored to your level of experience and professional qualifications.
Natural State provides employees with a generous annual leave package of 33 days, encompassing both standard vacation time and recognized public holidays.
In addition to the standard office closure days during December, the role includes access to a comprehensive pension scheme and private medical cover.
Qualifications
BA/BSc/HND
Experience Required
5 - 7 years
