The Assistant General Manager (AGM) – Tours holds accountability for leading the day-to-day operations of the Tours Division while fostering sustained growth, operational efficiency, profitability, and strategic expansion. Acting as the operational core of the department, this position guarantees seamless coordination in handling inquiries, quotations, reservations, cost management, allocations, supplier partnerships, and client relations.
The preferred candidate demonstrates a strong commercial acumen, systematic approach, and operational resilience. In collaboration with the General Manager, the Assistant General Manager assumes complete responsibility for departmental organization, team effectiveness, CRM adherence, costing tool enhancement, and strategic service recovery initiatives.
Oversee a range of critical duties encompassing strategic planning, operational execution, and performance monitoring to ensure organizational objectives are met efficiently. Conduct regular evaluations of team and individual progress, providing constructive feedback and guidance to foster professional development and maximize productivity. Collaborate cross-functionally with stakeholders to align projects with company goals, address challenges proactively, and drive continuous improvement initiatives. Ensure compliance with industry regulations, internal policies, and best practices while maintaining high standards of quality and accountability. Serve as a key liaison between departments, facilitating seamless communication and coordination to optimize workflow and achieve collective success.
Department leadership and operational oversight encompass strategic direction-setting, resource allocation, and performance monitoring to ensure organizational goals are met efficiently. This role involves guiding departmental teams, fostering collaboration, and implementing policies that enhance productivity and accountability. Responsibilities include budget management, risk assessment, and ensuring compliance with regulatory standards, while also driving continuous improvement through data-driven decision-making and process optimization. Candidates must demonstrate strong leadership qualities, analytical skills, and experience in operations management, along with the ability to mentor teams and align departmental objectives with broader company strategies.
Spearhead the day-to-day operational workflow of the Tours Division, ensuring seamless coordination and efficiency in all activities.
Deliver seamless coordination throughout the entire booking process, encompassing quotations, costing, reservations, confirmations, logistics, and documentation.
Transform every operational team into a model of discipline, accountability, and efficiency while guaranteeing unwavering service consistency throughout the organization.
Serve as the key operational escalation resource for intricate itineraries, service recovery initiatives, and critical client issues.
Regularly assess and enhance departmental workflows, task assignments, and organizational frameworks to maximize efficiency and productivity.
We are seeking a dynamic professional to oversee team performance and cultivate leadership capabilities within our organization. This role requires the ability to mentor and guide team members, fostering their growth and aligning their development with company objectives. Responsibilities include designing and implementing leadership training programs, evaluating team dynamics, and providing constructive feedback to enhance individual and collective performance. The ideal candidate will have a proven track record in team management, strong interpersonal skills, and a commitment to nurturing emerging leaders.
Supervise, guide, mentor, and cultivate the skills of the travel consulting and operational support teams to enhance their performance and professional growth.
Efficiently distribute assignments while tracking team performance, ensuring high standards of productivity, precision, and timely quote completion.
Cultivate a high-performance culture that prioritizes excellence, client-focused responsiveness, and commercial acumen.
Analyze performance and training deficiencies to pinpoint areas for improvement, then design and execute ongoing learning and development programs to address those gaps.
Establish operational resilience by implementing comprehensive cross-training initiatives and strict adherence to standardized operating procedures to reduce reliance on any single individual.
We are seeking a dynamic professional to oversee Tour Operations and ensure the flawless execution of commercial strategies. The ideal candidate will manage the planning, coordination, and delivery of tour packages while driving revenue growth and operational efficiency. Responsibilities include negotiating contracts with vendors, monitoring tour performance metrics, and resolving operational challenges to enhance customer satisfaction. The role demands strong analytical skills, meticulous attention to detail, and the ability to collaborate with cross-functional teams to meet business objectives. Proficiency in industry-standard software and a deep understanding of tour logistics are essential for success in this position.
Responsible for managing the development, budgeting, validation, and implementation of both domestic and international tour itineraries.
I oversee high-value, intricate VIP, corporate, MICE (Meetings, Incentives, Conferences, Exhibitions), and highly sensitive reservations with a hands-on approach.
Ensure meticulous precision in all itineraries, cost assessments, service confirmations, supplier agreements, and field records.
Oversee profit margins and commercial sustainability for every proposal and active shipment to ensure optimal financial outcomes.
Confirm trip files are closed and financially reconciled in a timely manner following execution.
Responsible for overseeing the administration and optimization of Customer Relationship Management (CRM) systems and costing tools, ensuring seamless functionality and alignment with organizational objectives. Duties include maintaining data integrity, generating analytical reports, and implementing system improvements to enhance efficiency, accuracy, and user experience. Requires proficiency in CRM platforms, cost analysis methodologies, and data management best practices, along with strong problem-solving and communication skills to collaborate with cross-functional teams and stakeholders.
Oversee the deployment, management, and continuous optimization of the company’s CRM and central costing tools across the division.
Maintain meticulous data integrity by accurately logging all inquiries, quotes, follow-ups, client preferences, and supplier interactions.
Regularly conduct audits of system utilization to verify that the team consistently employs technology for pricing, margin control, and automated task execution.
Partner with IT teams, external system vendors, and key internal stakeholders to enhance template functionalities, reporting tools, and overall system capabilities.
Utilize data analytics—including conversion trends, pipeline movement, and turnaround times—to pinpoint operational inefficiencies and monitor team performance.
Dedicated to driving revenue growth and fostering strategic partnerships, this role specializes in optimizing sales conversion processes and spearheading business development initiatives. Responsibilities include identifying and pursuing new market opportunities, cultivating relationships with key stakeholders, and collaborating with cross-functional teams to enhance sales strategies. The ideal candidate will possess a proven track record in sales or business development, strong negotiation and communication skills, and the ability to analyze market trends to inform strategic decision-making.
Collaborate closely with the sales and consulting teams to enhance the efficiency of the quote-to-booking conversion process.
Engage proactively in critical client negotiations, refining proposals and overseeing key account relationships to drive strategic outcomes and foster long-term partnerships.
Assume full accountability for high-impact, strategic, or enterprise-level inquiries, shepherding them from initial pipeline entry through to flawless completion.
Collaborate with Sales and Marketing teams to assess market gaps, pinpoint emerging travel segments, and uncover avenues for revenue growth.
Strategically shaping and enhancing scalable solutions, your role will focus on driving long-term growth and operational efficiency. By identifying and implementing innovative strategies, you will contribute to the organization’s competitive advantage and sustainable development. Key responsibilities include analyzing market trends, optimizing processes, and fostering cross-functional collaboration to align business objectives with scalable initiatives. You will leverage data-driven insights to recommend improvements, ensuring alignment with strategic goals while adapting to evolving business needs. Strong analytical skills, leadership in change management, and a forward-thinking mindset are essential for success in this position.
Assist the General Manager in implementing the department’s strategic vision, achieving revenue objectives, and advancing the established growth initiatives.
Spearhead strategic initiatives aimed at streamlining operations, eradicating inefficiencies, and enhancing overall profitability.
Engage in collaborative forecasting sessions, contribute to budget planning initiatives, and provide input on strategic scaling strategies within the department.
Develop robust, automated, and scalable operational frameworks designed to efficiently manage significant seasonal fluctuations in demand.
We are seeking a dynamic professional to spearhead product development and drive innovation initiatives within our organization. The ideal candidate will possess a proven track record of transforming ideas into market-ready solutions, with expertise in identifying emerging trends and leveraging them to enhance our product portfolio. Responsibilities include collaborating with cross-functional teams to refine concepts, conducting thorough market research, and overseeing the end-to-end development process—from conceptualization to commercialization. Strong analytical skills, creativity, and the ability to adapt to evolving market demands are essential. A background in product management, engineering, or a related field, along with experience in agile methodologies, is highly preferred.
Spearhead the ongoing enhancement, expansion, and modernization of the tour product portfolio.
Experienced professionals will lead the team in crafting innovative, immersive itineraries that highlight unique destinations, ensuring each travel experience is customized to meet the diverse needs of different traveler profiles.
Drive forward creative breakthroughs in itinerary development, seasonal packages, specialized travel experiences, and high-end luxury travel solutions.
Regularly evaluate product offerings to ensure alignment with the ever-changing demands of global travelers and the latest competitive market benchmarks.
Supplier Management & Contract Optimization involves overseeing and enhancing relationships with vendors to secure favorable terms, reduce costs, and ensure seamless supply chain operations. Key responsibilities include negotiating contracts, evaluating supplier performance, identifying cost-saving opportunities, and mitigating risks associated with vendor partnerships. Candidates should possess strong analytical skills, proficiency in contract management software, and experience in procurement or supply chain management. Additionally, effective communication and problem-solving abilities are essential to collaborate with internal teams and external stakeholders, ensuring alignment with organizational objectives and compliance with industry regulations.
Develop and nurture high-value, strategic partnerships with essential suppliers, including hotels, transportation providers, local guides, and ancillary service vendors.
To facilitate commercial agreements, negotiate terms that ensure competitive pricing, advantageous conditions, favorable provisions, and adaptable cancellation provisions.
Evaluate supplier performance relative to established service level agreements (SLAs), initiating corrective measures or transitioning to alternative vendors when warranted.
Responsibilities include ensuring adherence to regulatory standards and internal protocols, conducting thorough inspections and audits, and maintaining meticulous documentation to verify compliance. The role demands a keen attention to detail, analytical problem-solving abilities, and proficiency in interpreting complex guidelines. Applicants must possess relevant experience in quality assurance or compliance, strong organizational skills, and the capacity to identify deviations promptly. Additional requirements include effective communication, collaboration with cross-functional teams, and a commitment to continuous improvement in processes.
Ensure strict compliance with company standard operating procedures, margin guidelines, internal approval limits, and documentation requirements.
To proactively mitigate operational errors, pricing inaccuracies, and client dissatisfaction, implement robust preventative quality control measures.
Maintain organized operational reports, ensure preparedness for financial audits, and uphold risk-management protocols.
Maintain seamless operations and deliver exceptional service during peak travel seasons and periods of high occupancy.
Market intelligence and competitive analysis professionals conduct thorough evaluations of industry trends, competitive landscapes, and emerging market opportunities to inform strategic decision-making. They gather, interpret, and analyze data on competitors’ strategies, pricing, product developments, and market positioning to identify gaps and potential risks. Additionally, they assess customer preferences, market demands, and regulatory changes to provide actionable insights that drive business growth and competitive advantage. Strong analytical, research, and communication skills are essential, along with proficiency in data visualization tools and market research methodologies. Experience in competitive intelligence, business analysis, or related fields is typically required, and familiarity with industry-specific tools and databases is advantageous.
Analyze evolving destination trends, assess competitor pricing strategies, monitor shifts in traveler behaviors, and stay abreast of global industry regulations.
Offer data-backed insights and strategic guidance to Senior Management concerning evolving market dynamics.
To maintain a competitive advantage in the market, promptly adjust product positioning and operational strategies.
Seeking a candidate with a Bachelor’s degree in Computer Science or a related field, along with a minimum of three years of experience in software development or data analysis. Proficiency in programming languages such as Python, Java, or C++ is required, along with experience using SQL databases. The ideal applicant should have strong problem-solving skills, excellent communication abilities, and the capacity to work both independently and collaboratively in a team environment. Familiarity with cloud platforms like AWS or Azure is a plus, as is experience with Agile methodologies.
A Bachelor’s degree in Hospitality, Tourism Management, Business Administration, or a closely related field is required; a Master’s degree or relevant certifications are highly desirable.
A minimum of eight years of relevant experience is required, including progressive roles in tour operations, outbound or inbound travel management, or Destination Management Company (DMC) operations, with at least three years in a senior supervisory or managerial position.
Advanced expertise is required in tour-costing software, leading CRM platforms, travel booking engines, and Global Distribution Systems (GDS), or comparable inbound systems.
Demonstrated expertise in overseeing departmental profit and loss components, driving margin enhancement initiatives, and executing extensive budgeting processes.
Demonstrates proficiency in strategic planning, analytical reasoning, and data-driven decision-making to drive organizational success. Exhibits strong leadership capabilities, with a proven track record of fostering collaboration and empowering high-performing teams. Possesses exceptional communication skills, enabling the effective conveyance of complex ideas to diverse stakeholders. Maintains adaptability in dynamic environments, coupled with a commitment to continuous learning and professional growth. Shows unwavering integrity, ethical judgment, and accountability in all professional interactions and responsibilities.
Exceptional leadership skills demonstrated through the successful expansion of high-performing operational teams.
Proven ability to excel in organizational planning, logistics coordination, and workflow optimization.
Proven expertise in conducting sophisticated negotiations and cultivating strong, sustainable relationships with global clients and suppliers.
Demonstrates a strong analytical aptitude, skillfully translating data insights to enhance conversion performance metrics effectively.
Proven ability to perform effectively in high-pressure situations, along with exceptional crisis-management and service-recovery capabilities.
Qualifications
BA/BSc/HND , MBA/MSc/MA
Experience Required
8 years
