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Home โ€บ Jobs โ€บ Nanyuki โ€บ Human Resources and Operations Coordinator (Hospitality)

Human Resources and Operations Coordinator (Hospitality)

Excelon Limited  ยท Consulting

Full Time Nanyuki
Nanyuki
Deadline: 9 September 2026
Posted June 10, 2026

Recruiting and integrating new employees into the organization efficiently and effectively is a key responsibility of this role. This position involves identifying talent needs, sourcing qualified candidates, conducting interviews, and facilitating a smooth transition for new hires to become productive team members. Strong interpersonal skills, attention to detail, and the ability to manage multiple priorities are essential for success in this position. Additionally, familiarity with recruitment best practices and onboarding processes is required to ensure compliance with company policies and legal standards.

Responsibilities include managing recruitment initiatives, conducting structured interviews, and overseeing the selection of top candidates.

Draft employment agreements and maintain comprehensive employee records.

Develop and deliver comprehensive staff induction and onboarding programs to facilitate a smooth transition for new employees into their roles.

Responsibilities include the management and organization of employee documentation within personnel files, ensuring accuracy, confidentiality, and compliance with applicable regulations.

Address employee complaints and conduct disciplinary proceedings when necessary.

Ensure adherence to company policies and applicable labor laws at all times.

Foster a culture of employee engagement and prioritize initiatives aimed at enhancing overall welfare.

Facilitate conflict resolution and cultivate workplace harmony to ensure a positive and productive work environment.

Compile and process payroll-related data such as attendance records, overtime hours, leave balances, and applicable deductions with precision.

Ensure meticulous maintenance of payroll systems and employee documentation, guaranteeing precision and compliance with established protocols.

Facilitate the systematic evaluation of employee performance through structured appraisals.

Track and assess employee performance and attendance metrics to ensure operational efficiency and adherence to established workplace standards.

Develop and execute performance improvement plans as needed.

Assess and evaluate the training requirements of staff members to ensure alignment with organizational goals and performance objectives.

Responsibilities include organizing and facilitating both internal and external training initiatives to enhance skills and knowledge across the organization.

Deliver comprehensive orientation programs and periodic refresher training sessions for participants.

Oversee the execution of daily operational activities to ensure efficiency, consistency, and adherence to established protocols.

Oversee employees’ grooming, hygiene, and compliance with organizational guidelines to maintain professional presentation and company standards.

Duties are assigned and progress of completed tasks is tracked to ensure timely fulfillment.

Facilitate thorough and accurate shift transitions by verifying all critical information is communicated effectively between outgoing and incoming team members.

Ensure the maintenance of high service quality standards and track customer satisfaction levels diligently.

Assist departments in meeting operational demands during periods of high activity.

Ensure adherence to established operational procedures and standard operating procedures (SOPs) at all times.

Perform regular workplace assessments to ensure adherence to safety and operational standards.

Ensure strict compliance with established health and safety protocols and regulations.

Identify operational issues and propose solutions to address them.

Compile comprehensive weekly and monthly HR and operational reports to provide detailed insights and data-driven analysis for organizational decision-making processes.

Compile and document instances of absenteeism, disciplinary actions, staff turnover, and operational incidents.

Ensure meticulous documentation is prepared and maintained to facilitate thorough management assessments.

Qualified individuals seeking this opportunity are encouraged to submit their CVs via email to recruitment@excelon.co.ke, ensuring the position title is included in the subject line.

Qualifications

BA/BSc/HND

Experience Required

2 - 4 years

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