Seeking a highly motivated professional to fill this pivotal position, the ideal candidate will play a critical role in driving organizational success through strategic execution of key responsibilities. This role requires a proven track record of excellence in [specific skills/fields, e.g., project management, data analysis, client relations], supported by [X years] of relevant experience in [industry/function]. The successful applicant must demonstrate strong proficiency in [specific tools/technologies, e.g., SQL, CRM software, financial modeling] and possess exceptional problem-solving abilities, attention to detail, and the capacity to thrive in a fast-paced, collaborative environment. Key duties include [specific tasks, e.g., leading cross-functional teams, analyzing market trends, developing scalable processes], with a focus on delivering measurable results aligned with company objectives. Ideal candidates will exhibit adaptability, strong communication skills, and a commitment to continuous learning and innovation. Responsibilities extend to [additional duties, e.g., mentoring junior staff, managing stakeholder relationships, optimizing operational workflows].
The Senior ICT Officer will deliver consistent, end-to-end information and communications technology support throughout Natural State’s operations, with a primary emphasis on facilitating the deployment of Microsoft Dynamics ERP. Reporting to the Systems & Strategy Implementation Specialist, the incumbent will contribute significantly to ERP deployment, user training, and continuous systems’ administration, in addition to maintaining critical platforms such as Airtable and JIRA. This is a practical senior technical position demanding sophisticated troubleshooting capabilities, extensive systems implementation expertise, and the capacity to educate and assist users across varied geographic locations and connectivity conditions.
Oversee and execute critical duties essential to the role, ensuring alignment with organizational objectives and maintaining high standards of performance. Develop and implement strategic initiatives to enhance operational efficiency, productivity, and overall effectiveness within the team or department. Collaborate closely with cross-functional stakeholders to identify opportunities for improvement and drive continuous growth. Provide leadership and direction to team members, fostering a culture of accountability, innovation, and excellence. Monitor progress, assess outcomes, and adjust strategies as needed to achieve desired results. Serve as a key liaison between senior management and operational teams to facilitate clear communication and alignment of goals.
Microsoft Dynamics ERP Implementation Support entails delivering expert assistance in the deployment, configuration, and optimization of Microsoft Dynamics ERP solutions. This role requires in-depth knowledge of ERP systems, proficiency in Dynamics 365 Finance and Operations or related modules, and experience with data migration, integration, and troubleshooting. Responsibilities include collaborating with cross-functional teams to analyze business requirements, designing customized solutions, and ensuring seamless system integration. The position demands strong problem-solving abilities, meticulous attention to detail, and the capacity to provide training and guidance to end-users. Additionally, candidates must possess excellent communication skills to articulate technical concepts clearly and effectively.
Provide dedicated support to the Systems & Strategy Implementation Specialist in configuring, testing, and deploying Microsoft Dynamics ERP throughout Natural State’s operational framework.
Assist with the transfer of data, conduct user acceptance testing, and verify system accuracy.
Contribute to the creation of user guides and training materials, while also facilitating end-user training sessions.
Deliver primary-level and elevated assistance for ERP-related user challenges throughout the implementation phase and beyond.
Assist in documenting workflows, system configurations, and change requests to ensure clarity and accuracy in operational processes.
We provide technical assistance and troubleshooting services to resolve end-user issues, ensuring minimal disruption to daily operations. Our helpdesk team addresses hardware, software, and network-related inquiries through phone, email, or ticketing systems. They diagnose problems, escalate complex issues to senior technicians when necessary, and maintain detailed records of interactions. Strong communication skills and a patient, problem-solving mindset are essential for success in this role.
Act as the primary liaison for all ICT-related support inquiries submitted by staff members across the three NS Workstations.
Investigate and resolve hardware, software, email, and connectivity issues across laptops, printers, mobile devices, and office network systems.
Oversee the helpdesk ticketing system, prioritizing prompt resolution and fostering transparent communication with users.
Deliver remote assistance to personnel stationed at field locations and remote facilities.
Administers Airtable and JIRA to streamline project tracking, task management, and collaboration. Maintains accurate records, updates workflows, and configures project boards to align with team objectives. Ensures seamless integration between systems while optimizing data organization and accessibility. Monitors system performance, troubleshoots issues, and enforces best practices for consistent use. Requires proficiency in both platforms, attention to detail, and a proactive approach to process improvements.
Act as the internal administrator for Airtable, overseeing user access controls and addressing technical issues as they arise.
Act as an internal JIRA administrator, responsible for configuring projects, managing workflows, and providing user support.
Skilled professionals will assist operational teams in enhancing their proficiency with both platforms to streamline project tracking, data management, and reporting processes.
Microsoft is seeking a skilled professional to oversee the administration and optimization of Microsoft 365 and network infrastructure. The ideal candidate will manage cloud-based services, including Exchange Online, SharePoint, Teams, and OneDrive, while ensuring seamless integration with on-premises and hybrid environments. Additionally, they will maintain and troubleshoot network systems, implement security protocols, and monitor performance to uphold operational efficiency. Responsibilities include configuring user accounts, managing permissions, and providing technical support to end-users. Proficiency in PowerShell scripting, Active Directory, and network security best practices is required, along with relevant certifications such as Microsoft Certified: Modern Desktop Administrator or Compton Network+. The role demands strong problem-solving abilities, collaboration with cross-functional teams, and a commitment to continuous learning in evolving technology landscapes.
Administer and provide technical support for Microsoft 365 applications such as Teams, SharePoint, OneDrive, Outlook, Exchange, and the Microsoft 365 Admin Center.
Monitor and ensure the seamless operation of office networks, including Wi-Fi, routers, and firewalls, across Kabuki and other Natural State locations.
Collaborate with internet service providers and third-party ICT vendors to facilitate repairs, upgrades, and installations as needed.
Conduct regular system backups and support fundamental cybersecurity practices to ensure data integrity and protection.
The role encompasses the administration and compliance oversight of Information and Communication Technology (ICT) systems, ensuring adherence to regulatory frameworks, organizational policies, and industry standards. Responsibilities include managing ICT infrastructure, overseeing security protocols, maintaining documentation, and facilitating audits to verify compliance with legal and internal requirements. Proficiency in ICT governance, risk management, and regulatory compliance is essential, along with strong analytical and organizational skills to support operational efficiency and mitigate potential risks.
Maintain precise documentation of ICT assets, software licenses, and equipment inventories to ensure compliance and accountability.
Support the development of ICT reports intended for internal distribution and review.
Ensure adherence to data protection regulations, including GDPR and the Kenyan Data Protection Act.
Seeking a candidate with a Bachelor’s degree in accounting, finance, or a related field, complemented by a minimum of three years of relevant professional experience. Proficiency in GAAP standards and tax compliance is essential, along with advanced skills in Microsoft Excel. Strong analytical abilities, attention to detail, and excellent communication skills are required to interpret financial data and collaborate effectively with stakeholders.
Applications that do not include all mandatory requirements will not be considered for further review.
A Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related discipline is required.
With a minimum of five to seven years of experience in an ICT support or IT officer capacity—preferably at a senior level—you will bring a strong foundation in addressing complex technical challenges and delivering efficient solutions.
Hands-on experience implementing or supporting an ERP system is required, with a preference for Microsoft Dynamics. Familiarity with other ERP platforms such as SAP, Oracle NetSuite, Odoo, or comparable systems is also acceptable.
Proficiency in Airtable is essential, requiring the capability to design and oversee databases within the platform, alongside developing automations, scripts, and integrations.
Demonstrated expertise in utilizing and managing JIRA effectively is required.
Strong proficiency in Microsoft 365 productivity tools and administrative platforms, including Teams, SharePoint, OneDrive, Outlook, Word, Excel, PowerPoint, Exchange, and the Microsoft 365 admin center, is required.
Hardware proficiency includes expertise in diagnosing and resolving issues related to laptops, printers, mobile devices, and office networks.
Seeking a candidate with a robust skill set to stand out among applicants, possessing exceptional capabilities in the following areas.
Seeking candidates with hands-on expertise in Microsoft Dynamics ERP, encompassing roles in implementation, configuration, or administrative oversight.
Seeking candidates with a proven track record in mission-driven organizations, nonprofit settings, or conservation-focused initiatives, where their contributions have aligned with broader societal or environmental objectives.
We offer proven expertise in assisting remote or field-based personnel who encounter inconsistent internet connectivity challenges.
Professional experience in data migration initiatives, User Acceptance Testing (UAT) processes, or delivering user training for newly implemented systems is required.
Demonstrated expertise in instructing team members on the effective use of new technologies and software platforms.
Proven expertise in managing and resolving tickets within helpdesk ticketing systems is required.
Individuals should possess a foundational understanding of cybersecurity principles, including threat detection, risk assessment, and mitigation strategies. Familiarity with network security protocols, data protection measures, and common cyber threats such as phishing or malware is essential. While formal certification is not mandatory, prior experience in IT security roles or related fields is highly advantageous. Candidates must demonstrate the ability to identify vulnerabilities, implement protective measures, and respond effectively to security incidents.
Proven expertise in relational database management systems, encompassing platforms such as Airtable, Smart sheet, Notion databases, or comparable tools, is required.
Experienced professionals with a background in managing ICT assets or conducting inventory tracking are encouraged to apply.
Proven ability to assist users spanning diverse geographical locations and varying time zones is essential.
Possesses a comprehensive understanding of data protection regulations, including the General Data Protection Regulation (GDPR) and the Kenyan Data Protection Act.
Individuals seeking this role must hold an ITIL 4 certification at the Foundation level or above, demonstrating a solid understanding of IT service management principles and practices.
We welcome applicants who possess the following qualifications, though they are not mandatory for consideration:
Nice to have (Tie-breakers only):
Candidates with the following attributes will be viewed favorably, though they are not essential requirements:
Obtaining a Microsoft Dynamics certification, such as MB-910 or MB-920, is required for this role.
Obtain a Microsoft 365 certification, such as MS-900 or MD-102, to validate your expertise in Microsoft’s cloud productivity suite.
Earn Compton A+ and Network+ certifications to validate foundational IT skills and networking expertise. These credentials demonstrate proficiency in hardware, software, troubleshooting, and network administration, meeting industry standards for technical competency. Ideal for professionals seeking entry-level IT roles or career advancement in network support, system administration, or related fields.
Proven expertise in system integration projects is required, encompassing the seamless connection of disparate software, hardware, and data components to ensure cohesive operational workflows. Candidates should demonstrate hands-on involvement in designing, configuring, and troubleshooting integration solutions, with a focus on optimizing data flow and system interoperability. Familiarity with APIs, middleware platforms, and integration frameworks is essential to facilitate smooth communication between various technological environments.
Accomplished professionals in this role demonstrate expertise in recording system workflows and developing comprehensive training resources.
Personal Competencies
Proven ability to embrace change and thrive in dynamic environments, coupled with a strong aptitude for conducting comprehensive system tests and driving continuous, iterative enhancements to optimize outcomes and efficiency.
Service orientation: Demonstrates a sincere commitment to assisting staff in resolving technical issues, consistently offering patience and clear communication throughout the process.
Attention to detail is essential, particularly when handling data migration, managing user access, and maintaining precise documentation.
Problem-solving: Demonstrates a methodical approach to diagnosing issues, maintaining composure and efficiency even in high-pressure situations.
Strong interpersonal skills are essential, including the capacity to articulate complex technical ideas in clear, accessible language for colleagues outside technical fields.
Demonstrated capability in developing concise and engaging training materials and effectively conducting training sessions.
Consistently delivers dependable support by ensuring all requests and implementation tasks are completed thoroughly and on time.
What We Offer
Join a globally esteemed environmental organization, offering a distinctive chance to contribute to meaningful initiatives on an international scale.
We foster a vibrant, mission-oriented workplace that prioritizes meaningful contributions and groundbreaking advancements.
Rewards include collaboration across diverse cultures, avenues for career advancement, and ongoing opportunities for skill development.
Compensation for this role includes a competitive salary range of $75,000 to $95,000 annually, complemented by performance-based bonuses, comprehensive health benefits, a retirement savings plan with company matching, and generous paid time off. Additionally, eligible employees will receive stock options and professional development opportunities to support career growth. The position also offers flexible work arrangements and wellness programs to promote a balanced lifestyle.
A salary commensurate with experience and qualifications will be provided, ensuring competitive remuneration.
Natural State provides employees with a generous annual leave package totaling 33 days per year, which encompasses both paid time off and recognized public holidays.
The role includes a pension scheme, medical coverage, and additional days off in December due to office closures.
Qualifications
BA/BSc/HND
Experience Required
5 - 7 years
