Seeking a highly motivated individual with a Bachelor’s degree in a related field, proven project management experience, and strong analytical skills. Must demonstrate proficiency in data analysis and the ability to interpret complex datasets. Excellent communication and teamwork abilities are essential, along with experience in leading cross-functional teams. Familiarity with industry-standard software and tools is required, and certification in project management is a plus. The ideal candidate will exhibit problem-solving aptitude, adaptability to dynamic environments, and a commitment to continuous learning and professional development.
A diploma or degree in tourism, hospitality, travel management, or a closely related field is required.
A minimum of 8 to 10 years of professional experience in travel consulting or tour operations is required.
Role Summary
Crafts and oversees bespoke travel solutions throughout Kenya and East Africa, encompassing safari packages as well as multi-country itineraries. This position entails addressing client questions, developing detailed cost estimates, arranging reservations, and guaranteeing seamless travel logistics from initial planning to final execution.
Oversee a comprehensive range of critical tasks focused on driving operational excellence and contributing to strategic initiatives within the organization. Develop and execute detailed plans to ensure seamless project execution, while fostering collaboration across departments to achieve key performance indicators. Monitor progress through established metrics, analyze performance data, and implement corrective measures as needed to maintain high standards of efficiency and productivity. Serve as a liaison between senior leadership and teams to align objectives with company goals, ensuring clear communication and accountability at all levels.
Craft individualized travel plans tailored to each client’s unique preferences and financial constraints.
Prepare competitive quotations and oversee the booking process.
Collaborate with hotel partners, transportation suppliers, and internal stakeholders to ensure seamless logistical operations.
Process all itinerary modifications and client inquiries with precision and timeliness to ensure seamless travel arrangements and high levels of customer satisfaction.
Establish and nurture robust client connections while upholding exceptional standards in service provision.
Stay abreast of the latest developments in East African travel destinations and emerging industry trends to ensure informed and up-to-date recommendations.
Facilitate profitability by optimizing pricing strategies and conducting strategic supplier negotiations to secure favorable terms.
We seek candidates with a robust skill set and proven competencies to excel in this role, including strong analytical abilities, effective communication skills, and proficiency in [specific tools or software, if applicable]. The ideal applicant will demonstrate exceptional problem-solving capabilities, adaptability in dynamic environments, and a commitment to delivering high-quality results. Familiarity with [industry-specific standards or frameworks, if applicable] is essential, as is the ability to collaborate seamlessly within cross-functional teams. Exceptional organizational skills, attention to detail, and a proactive approach to [specific tasks or challenges] are also critical for success in this position.
Proven expertise in crafting exceptional destination selections and itinerary designs is essential.
Proven ability to communicate effectively and deliver exceptional customer service, ensuring clear and concise interactions with clients and colleagues. Strong interpersonal skills facilitate the establishment of rapport, while active listening and problem-solving capabilities address client inquiries and concerns promptly and professionally.
Demonstrated proficiency in managing multiple tasks concurrently while maintaining a high level of organization and efficiency.
Proficient in utilizing Microsoft Office suite and the Wet itinerary software platform is required.
Accomplished individuals with exceptional proficiency in problem resolution and adept vendor relationship oversight are sought. Candidates should demonstrate outstanding capabilities in addressing complex challenges and effectively collaborating with external partners to ensure optimal supply chain performance.
Qualifications
BA/BSc/HND , Diploma
Experience Required
8 - 10 years
