Job Summary
The Head of ICT will spearhead the organization’s Information & Communication Technology division, guaranteeing the deployment of secure, dependable, and high-performing IT systems to bolster business operations and fuel strategic expansion. This position is responsible for managing ICT infrastructure, safeguarding information security, driving digital transformation projects, providing systems support, and designing technology solutions that elevate service delivery.
The preferred applicant will possess extensive expertise as an ICT leader, demonstrating significant experience in financial systems, IT governance, cybersecurity, and digital innovation.
Key responsibilities include overseeing daily operations to ensure efficient workflow, managing cross-functional teams to align with organizational goals, and implementing strategies to enhance productivity and performance. Additionally, you will collaborate with senior leadership to develop and execute business plans, monitor key performance indicators, and drive continuous improvement initiatives. The role also entails identifying and mitigating risks, maintaining compliance with industry regulations, and fostering a culture of accountability and innovation. Strong leadership, analytical skills, and the ability to adapt to dynamic business environments are essential.
As the leader of the ICT strategy, you will drive the organization’s digital transformation initiatives, ensuring alignment with business objectives and technological advancements. This role requires a strategic vision to develop and implement innovative ICT solutions that enhance operational efficiency and foster growth. You will oversee the ICT department, guiding teams to deliver high-impact projects while maintaining robust security and compliance standards. Key responsibilities include formulating long-term ICT roadmaps, managing budgets and resources, and collaborating with stakeholders to identify and prioritize technology-driven opportunities. The ideal candidate will possess strong leadership skills, a deep understanding of emerging technologies, and the ability to translate complex technical concepts into clear business strategies.
Formulate, execute, and oversee information and communication technology strategies that are fully integrated with the organization’s overarching business objectives.
Offer strategic leadership and guidance to the ICT team, fostering an environment of high performance and ongoing advancement.
Spearhead digital transformation projects aimed at boosting operational efficiency, elevating customer experience, and advancing automation capabilities.
As the ICT Infrastructure & Systems Management professional, you will be responsible for overseeing and maintaining the organization’s technology infrastructure, ensuring optimal performance, reliability, and security. Your duties will include managing network systems, servers, storage solutions, and cloud platforms, as well as implementing and enforcing IT policies and procedures. Additionally, you will monitor system health, troubleshoot issues, and provide timely resolutions to minimize downtime and disruptions. Collaboration with cross-functional teams will be essential to support business operations and drive technological advancements. Strong analytical, problem-solving, and communication skills are required, along with expertise in relevant technologies and certifications.
Responsible for directing the installation, configuration, and ongoing upkeep of all IT infrastructure, including hardware, software, networks, and communication systems.
Maintain the highest standards of performance, scalability, and security for essential systems such as credit management platforms, databases, and digital infrastructure.
Oversee the implementation of system upgrades, cultivate and maintain productive vendor relationships, and execute IT procurement activities while ensuring strict adherence to established budgetary constraints.
Cybersecurity and risk management professionals are tasked with safeguarding digital assets, mitigating potential threats, and ensuring compliance with regulatory standards. They conduct thorough assessments of systems, networks, and applications to identify vulnerabilities, develop robust security protocols, and implement protective measures against cyber threats such as malware, phishing, and data breaches. Additionally, they monitor ongoing security operations, respond to incidents, and lead recovery efforts when necessary. These experts also assess risks, establish policies to minimize exposure, and ensure alignment with industry best practices and legal requirements. Strong analytical skills, proficiency in security tools, and knowledge of frameworks like NIST, ISO 27001, or CUBIT are essential. Experience with incident response, vulnerability management, and risk mitigation strategies is highly valued.
Develop and oversee robust information security protocols to safeguard data, systems, and networks effectively.
Spearhead comprehensive cybersecurity programs encompassing threat detection, incident mitigation, penetration assessments, and robust disaster recovery strategies.
Ensure adherence to all applicable ICT policies, legal mandates, and regulatory standards, including Data Protection guidelines.
Systems Support & User Training involves providing comprehensive technical assistance to ensure seamless operation of IT infrastructure while equipping end-users with the skills to maximize system efficiency. This role requires troubleshooting hardware and software issues, maintaining network connectivity, and resolving technical problems efficiently. Additionally, the position entails designing and delivering customized training programs to enhance user proficiency in various applications and tools, fostering a productive and self-sufficient workforce. Strong problem-solving abilities, exceptional communication skills, and a deep understanding of IT systems are essential for success in this position.
Deliver comprehensive supervision of helpdesk functions while ensuring prompt and effective resolution of IT-related incidents.
Maintain accurate and thorough documentation for all systems, processes, and disaster recovery protocols.
Develop and oversee user training initiatives aimed at improving system utilization and fostering digital literacy among participants.
We seek a professional to oversee ICT governance and compliance initiatives, ensuring alignment with regulatory requirements and organizational policies. The role involves establishing robust frameworks for risk management, data protection, and cybersecurity, while monitoring adherence to industry standards. Responsibilities include conducting audits, managing compliance documentation, and advising leadership on governance best practices. A strong background in information security, regulatory frameworks, and governance is essential, along with proficiency in compliance tools and methodologies.
You will be responsible for formulating, implementing, and upholding ICT policies, standards, and procedures to ensure operational consistency and compliance with organizational and regulatory requirements.
Oversee the maintenance and routine testing of data integrity measures, backup protocols, and business continuity strategies to ensure their reliability and effectiveness.
Perform systematic IT audits to evaluate the efficiency of systems and uncover opportunities for enhancement.
We are seeking a dynamic professional committed to driving innovation and fostering continuous improvement within our organization. The ideal candidate will champion transformative ideas, optimize processes, and enhance operational efficiency through creative problem-solving and adaptability. Responsibilities include identifying opportunities for advancement, implementing best practices, and leading initiatives that elevate performance and sustainability across departments. Candidates must possess strong analytical skills, a forward-thinking mindset, and the ability to collaborate with cross-functional teams to achieve strategic objectives. A proven track record in process optimization, change management, or related fields is essential.
Evaluate and deploy emerging technologies to enhance operational efficiency and streamline workflows.
Assist in the creation of digital products such as mobile applications, customer-facing portals, and customer relationship management (CRM) solutions.
Assess emerging information and communication technology trends and provide strategic insights to senior leadership for informed decision-making.
Seeking a candidate with a Bachelor’s degree in a related field, coupled with a minimum of three years of relevant professional experience. Proficiency in industry-standard software and tools is essential, along with exceptional analytical and problem-solving capabilities. Strong communication and teamwork skills are required to collaborate effectively across departments. Prior experience in project management or leadership roles is highly desirable. Familiarity with current industry trends and best practices will be advantageous. The ideal candidate should demonstrate a commitment to continuous learning and professional development.
A bachelor’s degree in Information Technology, Computer Science, or a closely related discipline is required.
A master’s degree in Information Technology, Data Science, Cybersecurity, or Business is preferred.
Minimum 7 to 10 years of progressive experience in the ICT sector is required, including at least three years in a supervisory or managerial capacity.
Preferred candidates will have prior experience in financial services, banking, microfinance, credit systems, or the fintech sector.
Strong expertise in the following areas is essential:
ICT infrastructure design, implementation, and management, along with networking solutions and cloud-based technologies, are essential components of this role. The position requires expertise in maintaining and optimizing these systems to ensure seamless connectivity, robust security, and high availability. Additionally, the successful candidate will be responsible for evaluating emerging trends in cloud services, integrating scalable solutions, and providing technical support to enhance organizational efficiency and digital transformation initiatives.
Cybersecurity frameworks and industry-leading practices serve as the foundation for safeguarding digital assets, ensuring compliance with regulatory requirements, and mitigating evolving threats. Organizations rely on these structured approaches to establish robust security protocols, conduct thorough risk assessments, and implement effective controls to protect sensitive information from unauthorized access or cyber incidents. By adhering to established guidelines, businesses can enhance their resilience against potential breaches while maintaining operational integrity and trust among stakeholders.
Proficient in database management systems, including SQL and Oracle, with expertise in designing, optimizing, and maintaining relational databases to ensure data integrity and performance.
Core business applications encompass enterprise resource planning (ERP) systems, loan management systems, and customer relationship management (CRM) platforms. These specialized tools facilitate seamless operational workflows, data integration, and real-time decision-making across critical business functions.
Ensuring adherence to data protection regulations and maintaining compliance with relevant legal requirements are critical responsibilities of this role. The position demands a thorough understanding of regulatory frameworks and the ability to implement policies that safeguard sensitive information while meeting statutory obligations. Proficiency in compliance standards and proactive measures to mitigate risks are essential to uphold organizational integrity and legal obligations.
Proven expertise in [specific skills or areas relevant to the role], with a strong ability to analyze complex information and develop innovative solutions. Demonstrates proficiency in [relevant tools, software, or methodologies], alongside exceptional organizational and time-management capabilities. Exhibits excellent communication skills, both written and verbal, enabling effective collaboration with cross-functional teams and stakeholders. A commitment to continuous learning and adaptability in dynamic environments. Adept at problem-solving and decision-making under pressure, with a keen attention to detail and a results-driven mindset.
Demonstrates exceptional ability to lead teams and manage personnel effectively.
Proven expertise in identifying solutions and making informed decisions with precision.
Maintaining unwavering integrity, strict confidentiality, and adherence to professional ethics is essential.
Possesses exceptional proficiency in managing projects and vendors, ensuring seamless coordination and delivery of objectives with precision.
Demonstrates strong composure and efficiency in high-pressure environments while consistently meeting established deadlines.
Exceptional interpersonal and stakeholder engagement capabilities are essential.
Qualifications
BA/BSc/HND , MBA/MSc/MA
Experience Required
7 - 10 years
