Oversee and execute core duties encompassing a range of critical tasks, including [insert specific responsibility 1], [insert specific responsibility 2], and [insert specific responsibility 3]. Collaborate effectively with cross-functional teams to ensure alignment with organizational objectives and project milestones. Analyze performance metrics and data to identify trends, opportunities for improvement, and strategic initiatives that enhance operational efficiency. Maintain compliance with industry regulations, company policies, and best practices while upholding the highest standards of professionalism and accountability. Provide guidance and mentorship to team members, fostering a culture of continuous learning and professional growth.
Coordinate and oversee events, seminars, conferences, and meetings, while providing assistance to the activities of associated institutions. Responsibilities include securing venues, managing logistics, arranging technical support, coordinating caterers, and ensuring exceptional guest services.
Coordinate visitor programs for both individuals and groups by developing comprehensive information packages, arranging accommodations, assigning meeting rooms, organizing catering services, and ensuring access to campus support services.
Maintain and update the Kenya events calendar and Google calendar on a regular basis to guarantee precise scheduling and clear visibility of all hospitality-related activities.
Act as a key point of contact and collaborate closely with internal service departments—including Supply Chain, Transport, Liaison and Protocol, Security, ICT, CALM, Engineering, and external catering partners—to coordinate and execute events and visitor programs seamlessly while maintaining adherence to established standards.
Cultivate and sustain robust connections with stakeholders to proactively identify service requirements, elevate client satisfaction, and uncover additional revenue potential.
Conduct daily pre-event and operational briefings with hospitality staff to assess upcoming events, outline service expectations, and identify potential operational risks.
Oversee service delivery operations, identify and address operational challenges, and respond promptly to emergencies to maintain continuity and adherence to established plans.
Oversee the front office desks of both the hotel and conferencing areas, as well as housekeeping, campus housing maintenance coordination, and the use of recreational facilities, to ensure the delivery of efficient, high-quality, and client-focused services.
Supervise hospitality personnel and participate in the performance evaluation process for the Director General’s domestic staff.
Implement strategic reservation and inventory management techniques to enhance facility utilization, elevate occupancy rates, and maximize revenue from events.
Engage with designated clients—both internal and approved external stakeholders—in close coordination with the Head of Operations to advance hospitality service offerings while ensuring full adherence to institutional campus guidelines.
Responsible for meticulously documenting all bookings, revenue, expenditures, client feedback, declined business, advance reservations, and occupancy projections with precision and consistency.
Verify contracted-service provider invoices and compile periodic or monthly reports for submission and authorization.
Ensure adherence to INRI’s established policies governing credit, billing, and revenue collection processes.
Regularly deliver comprehensive updates and reports to the Head of Operations, highlighting critical developments, potential risks, client feedback, revenue performance, and any concerns related to service delivery.
Execute any additional related responsibilities that may be delegated from time to time.
Requirements
A bachelor’s degree in hotel and catering management, hospitality management, business administration, or an equivalent discipline is required for this position.
Holding an appropriate professional certification in the relevant field is essential, as it demonstrates specialized expertise and validates one’s qualifications for the position.
With a minimum of seven years of hands-on experience in the hospitality sector—including roles in conferencing, guest services, hotel or accommodation management, event planning, or closely related operational fields—you bring a proven track record of delivering exceptional service and operational excellence.
Effective verbal and written communication abilities are essential, ensuring clear and concise exchanges with colleagues, clients, and stakeholders. Proficiency in articulating ideas, actively listening, and tailoring messages to diverse audiences is required. Candidates must demonstrate the capacity to convey complex information in an understandable manner while fostering collaborative and professional relationships.
Demonstrates exceptional interpersonal skills and a strong aptitude for building and maintaining professional networks.
A proactive individual who excels at working autonomously to meet established priorities and achieve defined deliverables.
Demonstrates a strong commitment to customer service excellence, prioritizing the delivery of superior service experiences to all clients.
Accomplished planning and coordination abilities, coupled with a meticulous focus on detail, are essential for this role.
Demonstrates a strong command of revenue tracking and meticulous records management practices.
Demonstrated capacity to perform effectively in high-pressure situations while efficiently balancing multiple tasks and priorities.
Accomplished at fostering robust stakeholder connections and adept at cultivating productive relationships.
Demonstrated expertise in leveraging digital platforms and applications for efficient booking processes, calendar organization, and data reporting is essential.
Qualifications
BA/BSc/HND , Professional Certificate
Experience Required
7 years
