Responsibilities encompass a diverse range of duties, including [specific tasks, projects, or functions relevant to the role]. The position demands meticulous attention to detail, strong analytical skills, and the ability to collaborate effectively within a team-driven environment. Additional obligations involve [another key responsibility], ensuring compliance with [relevant standards, regulations, or protocols]. The role also requires proficiency in [specific tools, software, or methodologies], as well as the capacity to manage multiple priorities while maintaining high standards of accuracy and efficiency. Qualified candidates must demonstrate [essential requirements, such as experience, certifications, or soft skills], with a proven track record in [relevant areas of expertise].
Handle live chat inquiries and support tickets in real-time, ensuring prompt and effective responses to customer queries.
Respond to incoming and outgoing customer inquiries via telephone communications.
Deliver prompt and accurate customer support via chat channels to address inquiries efficiently.
WhatsApp chats, along with our ongoing efforts, are actively utilized to facilitate seamless communication and collaboration across teams.
Ensure timely resolution of customer issues and inquiries through proactive follow-up and effective communication channels.
Ensuring compliance with the mandated customer satisfaction rate standards is essential.
Secure daily clearance and maintain a response time consistently under three minutes.
The ideal candidate must possess a bachelor’s degree in a relevant field and a minimum of three years of experience in a comparable role. Proficiency in data analysis, project management, and advanced Microsoft Office Suite, particularly Excel, is essential. Strong communication skills, both written and verbal, are necessary to collaborate effectively with cross-functional teams. The ability to work independently, meet deadlines, and adapt to changing priorities is highly valued. Prior experience in [industry or specific sector, if applicable] is preferred.
A minimum typing speed of forty words per minute is required for this role.
A relevant degree or diploma in a Business-related discipline is required.
An equivalent position demands prior hands-on experience in a comparable capacity.
Possesses strong interpersonal abilities to effectively engage with customers, ensuring a positive and professional experience. Demonstrates patience, empathy, and clear communication to address inquiries, resolve issues, and foster long-term client relationships. Prioritizes attentiveness to detail and adaptability to meet diverse customer needs in fast-paced environments.
Effective interpersonal and written communication abilities are essential for this role, facilitating clear and concise interactions with colleagues, clients, and stakeholders to ensure alignment and successful project outcomes.
Submit your application via email to recruitment@kilimall.com, attaching your CV and a persuasive cover letter, with “CUSTOMER SERVICE” as the subject line by 15 June 2026. Include your current and expected salary details in the CV, noting that only shortlisted applicants will receive a response.
Qualifications
BA/BSc/HND
