Job purpose
To prioritize retailer visits with the objective of enhancing brand awareness and improving SIM and Float performance, while ensuring optimal visibility and merchandising at the point of purchase for SOS and Trash agents.
Oversee and execute critical operational duties, ensuring alignment with organizational objectives and standards. Develop and implement strategic initiatives to enhance efficiency, productivity, and overall performance. Collaborate with cross-functional teams to streamline processes, resolve challenges, and drive continuous improvement. Maintain rigorous compliance with industry regulations and internal policies while fostering a culture of accountability and excellence. Monitor key performance indicators (KPIs) and provide data-driven insights to leadership to support informed decision-making. Serve as a liaison between departments, facilitating seamless communication and coordination to achieve shared goals. Manage resources effectively, optimizing budget allocation and operational expenditures to maximize return on investment. Lead and mentor teams, cultivating professional growth and fostering a high-performance work environment. Ensure timely and accurate reporting, maintaining transparency and integrity in all operational activities.
Skilled oversee the identification and recruitment of Agents, strategically focusing on mobile money outlets and high-traffic retail stores.
Consistently achieve the designated call rate by conducting regular visits to SOS and Agents, following the established route plans (beat plans) as agreed upon.
Provide necessary transaction tools at SSO and agent locations and conduct training sessions for SOS and Trash Agents on related procedures.
AML training and certification programs must be delivered to agents, focusing on Anti-Money Laundering (AML) protocols alongside the Know Your Customer (KYC) procedures, specifically in the context of SIM REG compliance.
Monitor and maintain float and stock coverage while driving sales, ensuring strict adherence to the 1.5x stock rule for agents and verifying sufficient availability of SIM cards for new registrations and activations among SOS.
Merchandising involves establishing and upholding merchandising standards, ensuring the availability of merchandising materials at SOS and Agent outlets.
Seeking candidates with a strong academic foundation and relevant professional experience. Applicants should possess the necessary educational credentials and practical expertise to excel in the role. A proven track record in the field, complemented by specialized training or certifications, is highly desirable. Ideal candidates will demonstrate both theoretical knowledge and hands-on capabilities to meet the demands of the position effectively.
A diploma or bachelor’s degree in business, marketing, or a closely related discipline is required for this position.
Experience
With a minimum of one year’s experience in sales and distribution within the Fast-Moving Consumer Goods (FMCG) or telecommunications (Telcos) sectors, you bring a solid foundation to this role.
We seek a candidate with robust competencies in leadership, strategic planning, and stakeholder management, demonstrating a proven ability to drive organizational growth and innovation. The ideal applicant will possess strong analytical skills, exceptional communication abilities, and a track record of successfully leading cross-functional teams. Experience in budget oversight, process optimization, and performance measurement is essential, along with a commitment to fostering a collaborative and inclusive work environment. A minimum of five years in a senior management role, coupled with a degree in Business Administration, Finance, or a related field, is required.
Committed to delivering exceptional service, we prioritize the needs and satisfaction of our customers in every interaction. Your role will involve actively listening to customer feedback, addressing inquiries promptly, and ensuring their concerns are resolved efficiently. Strong interpersonal skills are essential to building rapport and fostering long-term relationships with clients. By maintaining a customer-centric approach, you will contribute to enhancing overall satisfaction and loyalty.
Highly developed abilities in persuasion and strategic negotiation are essential for this role, enabling effective communication and consensus-building with diverse stakeholders to achieve mutually beneficial outcomes.
Networking and cultivating strategic partnerships are essential components of this role. The position requires proactive engagement with stakeholders, industry leaders, and potential collaborators to foster mutually beneficial relationships. Responsibilities include identifying partnership opportunities, negotiating agreements, and maintaining ongoing communication to ensure alignment with organizational objectives. Strong interpersonal skills and a demonstrated ability to build trust and rapport are critical to success in this position.
Analytical thinking involves the capacity to dissect complex problems, identify key components, and derive logical solutions through structured evaluation. Professionals in this domain must possess strong problem-solving skills, attention to detail, and the ability to interpret data accurately. They often work with quantitative and qualitative information to assess trends, patterns, and potential outcomes, ensuring informed decision-making. Effective communication of findings is essential, as is the capacity to adapt methodologies based on evolving circumstances. This skill set is critical across diverse industries, including finance, healthcare, technology, and research, where data-driven insights drive strategic initiatives.
Applicants who satisfy the specified criteria are requested to submit their application letter, salary expectations, and comprehensive CVs, including a daytime contact number, to jobs1@hcsaffiliatesgroup.com. The email subject line should include “TDR SI AYA TOWN,” and candidates must clearly state their preferred location in the application.
Qualifications
BA/BSc/HND , Diploma , Others
Experience Required
1 year
