This role is designed to accomplish specific organizational objectives by leveraging specialized skills and expertise. The primary focus involves executing key responsibilities that contribute to the company’s strategic goals. Essential requirements include relevant qualifications, prior experience in a comparable position, and the ability to meet challenging performance standards. Duties encompass a range of tasks that demand precision, efficiency, and adherence to established protocols. Successful candidates must demonstrate a capacity for problem-solving, adaptability, and collaboration within a dynamic work environment.
The WTS Technician is responsible for delivering technical support while upholding quality standards across all Jib franchises. Additionally, this role encompasses the coordination of quality audit initiatives and the identification of opportunities for ongoing enhancement in all quality control methodologies, procedures, and benchmarks utilized at the franchises. The position demands direct engagement, perseverance, and flexibility to effectively address the dynamic challenges and operational demands encountered on a daily basis.
Oversee and execute a comprehensive range of tasks, ensuring alignment with organizational goals and operational standards. Develop and implement strategies to optimize productivity, efficiency, and overall performance. Monitor workflows, assess outcomes, and provide actionable feedback to enhance team effectiveness. Collaborate with cross-functional departments to streamline processes, resolve challenges, and drive continuous improvement. Maintain accurate documentation, track key performance indicators, and report progress to leadership. Ensure adherence to policies, regulations, and industry best practices while fostering a culture of accountability and excellence.
Address technical service requests from franchise locations promptly and thoroughly, ensuring comprehensive resolution of each inquiry.
Conduct installations, perform maintenance, and resolve technical issues for water treatment systems, as well as upgrade the infrastructure of the facilities where these systems are housed.
Implement and sustain operational and quality control procedures while guaranteeing that local operators receive the necessary training to meet established standards.
Conduct routine franchise visits and quality audits to maintain alignment with Jib’s established quality standards and all pertinent regulatory mandates.
Assist Jibuti lab in gathering samples and conducting root cause analysis to implement corrective actions effectively.
Maintain precise records of quality audit programs executed at franchise locations.
Conduct periodic assessments and evaluations of quality conditions at franchise locations while overseeing the execution of the Jib Quality Breach Policy.
Conduct comprehensive root cause analyses for non-conformities and implement both preventive and corrective measures to ensure franchises consistently uphold the most stringent quality standards.
Ensure meticulous documentation of Jib’s quality control processes, procedures, and standards, and actively recommend enhancements or revisions wherever applicable.
Consistently achieve monthly performance targets by leveraging established key performance indicators (KPIs) to monitor and evaluate progress.
Develop, design, and oversee a comprehensive preventive maintenance program for all franchise locations across Kenya. Additionally, supervise and verify the execution of a structured and efficient maintenance schedule to ensure adherence to established plans.
This role operates with significant independence and maintains a direct reporting line to the Production & Quality Coordinator.
This role involves providing guidance to the Franchisee in overseeing and managing the operator’s team effectively.
No team members report directly to this position.
Seeking candidates with a minimum of [X] years of relevant professional experience in [specific field or industry]. Proficiency in [specific skills, tools, or methodologies] is essential, along with a proven track record in [specific tasks or outcomes]. Strong problem-solving abilities, excellent communication skills, and the capacity to work both independently and collaboratively are required. Familiarity with [industry standards, regulations, or technologies] is a plus. A degree in [relevant field] or equivalent work experience is mandatory.
Minimum Qualifications:
Candidates must possess a minimum of three (3) years of professional experience in a related field, with at least one (1) year in a supervisory or leadership capacity. Additionally, a bachelor’s degree in a relevant discipline or an equivalent combination of education and experience is required. Proficiency in industry-standard software and tools, along with strong analytical and problem-solving skills, is essential. Excellent communication and interpersonal abilities are also necessary to effectively collaborate with teams and stakeholders.
Minimum of three years of relevant professional experience is required.
Experienced in water engineering, water production, or related disciplines.
Professional experience in implementing and overseeing quality assurance protocols is essential.
Requires a minimum of one to three years of hands-on experience in team supervision and leadership roles.
Seeking candidates with a proven track record in a similar role, demonstrating expertise in key functional areas. Ideal applicants will possess specialized skills honed through hands-on experience, complemented by a strong educational background in a relevant discipline. Familiarity with industry-specific tools, methodologies, and best practices is essential, along with the ability to adapt to evolving challenges and deliver measurable results. Prior leadership or project management experience is highly advantageous, as is a commitment to continuous professional development.
Requires a minimum of four years of professional experience in the relevant field.
Proficiency in water engineering, water production, or a comparable field is required.
Seasoned professionals with a proven track record in implementing and overseeing quality assurance protocols are encouraged to apply. Candidates should possess hands-on experience in developing and executing rigorous testing methodologies to ensure product integrity and compliance with established standards. Familiarity with industry-recognized QA frameworks and tools is highly desirable, as is the ability to analyze results, identify discrepancies, and propose corrective actions to mitigate risks. Strong attention to detail and a commitment to continuous improvement are essential for success in this role.
Professionals should possess practical experience interfacing with regulatory organizations, including the Kenya Bureau of Standards (KEYS), the National Environment Management Authority (FEMA), and the Water Services Regulatory Board (WASTE).
Proficient in Microsoft Office, including Word, Excel, and PowerPoint, with advanced proficiency in Excel. Minimum of 3 years of experience in a customer service role, preferably within a fast-paced environment. Strong communication skills, both verbal and written, with a demonstrated ability to interact effectively with clients and colleagues. Capable of multitasking, prioritizing tasks, and managing time efficiently to meet deadlines. Familiarity with CRM software and basic knowledge of data entry and management. Ability to work independently with minimal supervision while maintaining a high level of accuracy and attention to detail.
Attentive to detail and adept at identifying both deficiencies in quality and opportunities for process enhancement.
Proficient in utilizing Microsoft Word, Excel, and PowerPoint with a high degree of skill and familiarity.
Assertive and authoritative, this individual demonstrates strong communication skills, ensuring directives are clearly conveyed and understood.
A proactive individual with the capacity for independent initiative, strong critical thinking skills, and the ability to address challenges promptly and effectively.
Creative and solution-oriented professionals with a strong sense of continuous improvement and a consistently positive attitude are sought after.
Qualifications
BA/BSc/HND
Experience Required
3 - 4 years
