The Assistant General Manager (AGM) – Tours plays a pivotal role in providing operational leadership for the Tours Division, focusing on sustained growth, enhanced efficiency, profitability, and strategic scalability. As the operational foundation of the department, this position ensures smooth and effective management of inquiries, quotations, reservations, costing, allocations, supplier coordination, and client servicing.
The preferred candidate demonstrates a commercially astute, systematic, and operationally resilient leadership approach. In close collaboration with the General Manager, the Assistant General Manager assumes complete responsibility for departmental organization, team effectiveness, adherence to CRM protocols, enhancement of costing tools, and execution of strategic service recovery initiatives.
Oversee and execute core duties encompassing strategic planning, operational management, and team leadership to ensure organizational objectives are met efficiently. Develop and implement policies, procedures, and performance metrics to drive productivity and maintain high standards of quality. Collaborate cross-functionally with stakeholders to align goals, resolve challenges, and foster a culture of innovation and accountability. Monitor industry trends and best practices to recommend improvements and optimize workflows. Provide mentorship and professional development opportunities to cultivate talent and enhance team capabilities. Ensure compliance with regulatory requirements and internal policies to mitigate risks and uphold ethical standards. Lead initiatives that support business growth, customer satisfaction, and long-term sustainability.
We are seeking a dynamic leader to provide strategic direction and operational oversight within the department, ensuring alignment with organizational goals and fostering a culture of excellence. The ideal candidate will oversee daily operations, drive performance metrics, and implement best practices to enhance efficiency and productivity. Responsibilities include managing cross-functional teams, optimizing resource allocation, and ensuring compliance with policies and regulations. Additionally, the role requires strong leadership skills to mentor staff, resolve conflicts, and promote collaboration across departments. A proven track record in operational management and a commitment to continuous improvement are essential for success in this position.
Direct oversight and strategic management of the Tours Division’s daily operational workflow are required.
Ensure seamless coordination throughout every stage of the booking process, including quotations, costing, reservations, confirmations, logistics, and documentation.
Enhance operational excellence by fostering a culture of discipline, responsibility, and efficiency within all operational teams while ensuring consistent service delivery.
Serve as the primary operational escalation contact for intricate travel arrangements, service resolution, and elevated client issues.
Regularly assess and enhance departmental workflows, task distributions, and organizational frameworks to maximize efficiency and productivity.
We are seeking an accomplished leader with a proven track record in team management and leadership development to guide and inspire our workforce. The ideal candidate will have extensive experience in building, coaching, and motivating high-performing teams while fostering a culture of continuous growth and collaboration. Responsibilities include identifying leadership potential, designing development programs, and implementing strategies to enhance team effectiveness and employee engagement. Candidates must demonstrate strong interpersonal skills, strategic thinking, and the ability to drive organizational success through people-centric initiatives.
Oversee, guide, mentor, and foster the professional growth of the travel consulting and operational support teams to enhance their skills and performance.
Effectively distribute assignments while tracking team performance, ensuring both productivity and accuracy, as well as timely completion of quotation processes.
Cultivate a high-performance culture that prioritizes excellence, client-centric responsiveness, and a keen commercial perspective.
Assess performance and training deficiencies; develop and execute ongoing learning and development programs.
Establish resilience against operational disruptions by implementing cross-training initiatives and enforcing strict adherence to Standard Operating Procedures (SOPs) to reduce reliance on any single team member.
We are seeking a dynamic professional to oversee the end-to-end development and implementation of tour operations, ensuring seamless commercial execution. This role demands meticulous attention to detail, strategic planning, and strong analytical skills to design, price, and deliver exceptional travel experiences. The ideal candidate will collaborate with cross-functional teams to manage supplier relationships, optimize package offerings, and drive revenue growth through innovative product development and market insights. Proficiency in travel industry software, budget management, and performance tracking is essential, along with the ability to adapt to evolving market trends and customer demands.
Responsible for managing the entire process of developing, pricing, finalizing, and implementing tour itineraries for both domestic and international destinations.
I oversee the meticulous management of high-value, intricate VIP, corporate, MICE (Meetings, Incentives, Conferences, Exhibitions), and highly sensitive reservations.
Ensure flawless precision in itineraries, cost estimates, service vouchers, supplier agreements, and all field documentation.
Evaluate the profitability and commercial sustainability of every proposal and active shipment to ensure adherence to financial targets and market conditions.
Facilitate the prompt closure and financial reconciliation of trip files following their completion.
CRM and Costing Tool Management entails overseeing the administration, optimization, and strategic utilization of customer relationship management systems alongside costing tools to enhance operational efficiency and financial accuracy. This role involves configuring, maintaining, and updating these platforms to ensure seamless integration with existing workflows, while also generating insightful reports to support data-driven decision-making. Key responsibilities include troubleshooting technical issues, training end-users on system functionalities, and collaborating with cross-functional teams to align tool capabilities with organizational objectives. Proficiency in CRM and costing software, strong analytical skills, and a detail-oriented approach are essential requirements for success in this position.
Responsible for overseeing the deployment, management, and continuous optimization of the company’s CRM and central costing tools across the division.
Enforce stringent data management protocols to meticulously record all inquiries, quotes, follow-ups, client preferences, and supplier communications with precision.
Regular audits of system utilization should be conducted to confirm that the team consistently employs technology for pricing, margin management, and automation of tasks.
Work collaboratively with IT personnel, external system vendors, and internal stakeholders to enhance system templates, reporting functionalities, and overall system features.
Utilize data analytics—such as conversion trends, pipeline movement, and turnaround times—to pinpoint operational deficiencies and monitor team performance.
We provide assistance in sales conversion and business development initiatives, ensuring alignment with strategic objectives while fostering client acquisition and revenue growth. This role involves collaborating with cross-functional teams to identify market opportunities, optimize sales processes, and enhance client engagement strategies. Key responsibilities include supporting lead generation efforts, nurturing client relationships, and analyzing sales performance data to refine approaches. Additionally, the position requires a proactive approach to identifying new business prospects, contributing to the development of targeted campaigns, and driving measurable results in line with organizational goals. Ideal candidates should possess strong analytical skills, exceptional communication abilities, and a results-driven mindset to execute initiatives effectively.
Collaborate closely with the sales and consulting teams to enhance the efficiency of converting quotes into confirmed bookings.
Engage proactively in high-stakes client negotiations, the refinement of proposals, and the strategic management of key accounts.
Assume full accountability for high-level, strategic inquiries, overseeing their progression from the initial pipeline stage to seamless completion.
Collaborate with Sales and Marketing teams to pinpoint market gaps, emerging travel segments, and potential avenues for revenue expansion.
As a strategic leader, you will drive scalable solutions that align with long-term organizational objectives while fostering innovation and operational excellence. Your role involves identifying growth opportunities, optimizing processes, and ensuring sustainable expansion through data-driven insights and cross-functional collaboration. By developing scalable frameworks and championing best practices, you will enhance efficiency, mitigate risks, and position the organization for future success. This position demands a forward-thinking mindset, a commitment to continuous improvement, and the ability to translate visionary goals into actionable strategies that deliver measurable impact.
Assist the General Manager in implementing the department’s strategic vision, achieving revenue objectives, and advancing the growth plan.
Facilitate strategic process-improvement initiatives aimed at eliminating operational inefficiencies and enhancing overall profitability.
Engage proactively in departmental forecasting initiatives, collaborate on budget planning processes, and contribute to strategic scaling discussions to drive informed decision-making and alignment with organizational goals.
Develop robust, automated, and scalable operational frameworks designed to efficiently manage significant seasonal fluctuations in volume.
We are seeking a dynamic professional to drive product development and spearhead innovation initiatives. The ideal candidate will possess a strong background in product lifecycle management and a proven ability to identify market opportunities. Responsibilities include conceptualizing, designing, and launching new products, as well as optimizing existing offerings to meet evolving customer needs. Requirements entail expertise in cross-functional collaboration, analytical thinking, and a results-driven mindset. Proficiency in data analysis and market research is essential, along with exceptional communication skills to articulate vision and strategy effectively.
Spearhead ongoing enhancements, expansion, and innovation within the tour product portfolio to ensure its sustained evolution and relevance.
Lead the team in crafting innovative, immersive, and distinct travel itineraries that cater to diverse traveler demographics, ensuring each journey is rich in experiences and destinations.
Spearhead the development of innovative route planning solutions, seasonal travel packages, specialized niche interest itineraries, and premium/luxury travel concepts to elevate the customer experience and drive business growth.
Regularly assess product offerings in comparison to shifting global traveler expectations and current competitive market benchmarks to ensure alignment and relevance.
Responsible for overseeing supplier relationships and enhancing contractual agreements to drive efficiency, we seek a professional to manage supplier performance and identify opportunities for cost savings and process improvements. This role involves negotiating and renewing contracts, evaluating supplier capabilities, and ensuring compliance with company standards and regulatory requirements. Additionally, the position requires analyzing spend data, mitigating supply chain risks, and fostering strategic partnerships with key vendors to align with organizational objectives. Strong analytical skills, negotiation expertise, and proficiency in contract management tools are essential, along with the ability to collaborate cross-functionally to achieve sustainable value.
Develop and nurture high-value, strategic partnerships with essential suppliers, including hotels, transportation providers, local guides, and ancillary services.
Facilitate commercial negotiations with the goal of obtaining favorable rates, advantageous terms, added value, and flexible cancellation provisions.
Monitor supplier performance to ensure compliance with service level agreements (SLAs), identifying deviations and initiating corrective measures or transitioning to alternative vendors as required.
Ensures adherence to rigorous quality standards and regulatory compliance through systematic inspection and evaluation. Monitors production processes to identify deviations, defects, or non-conformities, and implements corrective actions to mitigate risks. Develops and maintains quality control documentation, including inspection reports, audit findings, and compliance records. Collaborates with cross-functional teams to enforce policies, provide training, and foster a culture of continuous improvement. Conducts risk assessments, performs root cause analyses, and recommends process enhancements to prevent recurring issues. Verifies supplier qualifications, inspects incoming materials, and validates finished products to meet industry specifications and legal requirements.
Ensure full compliance with company standard operating procedures, margin guidelines, internal approval limits, and documentation requirements.
Implement proactive quality assurance measures to reduce operational inaccuracies, pricing discrepancies, and client dissatisfaction.
Ensure operational reports are maintained in a structured format, uphold financial audit preparedness, and enforce risk-management protocols.
Maintain seamless operations and deliver outstanding service during peak travel seasons and high-occupancy periods.
We gather and analyze comprehensive market data, evaluate competitor strategies, and identify emerging industry trends to provide actionable insights that drive strategic decision-making. This role demands strong analytical skills, proficiency in data interpretation, and the ability to synthesize complex information into clear, compelling reports. Candidates must possess a keen understanding of market dynamics, competitive positioning, and industry benchmarks, along with experience in utilizing market research tools and methodologies. Responsibilities include monitoring competitive activities, assessing market gaps, and delivering strategic recommendations to senior leadership to enhance business performance and maintain a competitive edge.
Analyze evolving destination trends, assess competitor pricing strategies, monitor shifts in traveler behaviors, and stay informed of global industry regulations.
Deliver insightful, well-organized evaluations and recommendations grounded in data to Senior Management to inform strategic decisions on market dynamics.
To maintain a competitive advantage in the market, swiftly adjust product positioning and operational strategies.
Seeking a candidate with a Bachelor’s degree in Computer Science, Engineering, or a related field, along with at least five years of hands-on experience in software development. Proficiency in multiple programming languages, including Python, Java, or C++, is essential, as is a strong understanding of algorithms and data structures. The ideal applicant should demonstrate expertise in system design, debugging, and performance optimization, with a proven track record of delivering scalable solutions. Familiarity with cloud platforms such as AWS or Azure, as well as experience with DevOps practices, is highly preferred. Excellent problem-solving abilities, collaboration skills, and the capacity to work in fast-paced environments are required.
A Bachelor’s degree in Hospitality, Tourism Management, Business Administration, or a related discipline is required, with a Master’s degree or relevant certifications considered advantageous.
Requires a minimum of eight years of progressive expertise in tour operations, outbound or inbound travel management, or Destination Management Company (DMC) operations, including at least three years in a senior supervisory or managerial role.
Advanced expertise is required in tour-costing software, major Customer Relationship Management (CRM) platforms, travel booking systems, and Global Distribution Systems (GDS) or comparable inbound solutions.
Proven track record in overseeing departmental profit and loss components, enhancing profitability, and executing comprehensive budgeting initiatives.
Seeking candidates with a strong proficiency in prioritizing tasks, managing multiple projects efficiently, and delivering results within strict deadlines. The ideal applicant will demonstrate exceptional analytical skills, keen attention to detail, and the ability to adapt quickly to changing priorities. Experience in collaborating across teams, communicating effectively with stakeholders, and resolving conflicts diplomatically is essential. Proficiency in relevant software tools, along with a commitment to continuous learning and professional development, will be highly valued. The role requires a proactive mindset, accountability for outcomes, and the capacity to thrive in a fast-paced environment.
A proven ability to lead effectively, demonstrated by successfully expanding high-performing operational teams.
Proven ability to manage complex organizational systems, coordinate logistical operations, and design efficient workflows.
Proven expertise in negotiating complex agreements and cultivating long-term partnerships with global clients and suppliers.
Analytical proficiency, coupled with a keen ability to derive actionable insights from data, is essential for enhancing conversion performance.
Maintains composure in high-pressure situations while demonstrating exceptional crisis management and service recovery capabilities.
Qualifications
BA/BSc/HND , MBA/MSc/MA
Experience Required
8 years
