Position Summary:
The position requires the individual to spearhead the expansion of MSME business at the designated branch by prioritizing customer acquisition, retention, and strong relationship management to effectively address clients’ financial requirements.
Key Accountabilities include leading cross-functional projects, ensuring alignment with organizational objectives, and delivering measurable outcomes within specified timelines. This role requires overseeing team performance, fostering collaboration across departments, and implementing strategies to enhance productivity and efficiency. Responsibilities also encompass identifying process improvements, managing stakeholder expectations, and maintaining compliance with industry regulations. The position demands strong analytical skills to assess data, evaluate risks, and propose data-driven solutions that support long-term business growth. Additionally, candidates must possess exceptional communication abilities to articulate complex ideas clearly and negotiate effectively with internal and external partners.
We are seeking a dynamic professional to drive business expansion and oversee portfolio management strategies. The ideal candidate will have a proven track record in developing and executing growth initiatives, analyzing market trends, and optimizing product portfolios to maximize profitability. Responsibilities include identifying new business opportunities, assessing competitive landscapes, and implementing strategic plans to enhance market positioning. Additionally, the role requires strong financial acumen to evaluate investment opportunities and allocate resources effectively. Collaboration with cross-functional teams and senior leadership is essential to ensure alignment with overall business objectives.
Accelerate the growth of MSME businesses by securing lending and deposit opportunities from both new and existing clients.
Develop and nurture high-value advisory partnerships to attract lucrative clients while providing customized financial services tailored to their unique needs.
Develop and oversee the MSME portfolio by identifying growth prospects while maintaining profitability and operational excellence.
Enhance customer engagement by maintaining consistent interactions, organizing structured meetings, maintaining precise records, and promoting the cross-selling of various bank products.
Identify emerging business opportunities and forge strategic partnerships, while offering valuable market insights and actionable feedback to enhance product development and strategic initiatives.
Credit management professionals play a pivotal role in safeguarding a company’s financial health by overseeing the creditworthiness of clients, monitoring payment behaviors, and mitigating risks associated with outstanding receivables. They evaluate credit applications, establish credit limits, and implement strategies to optimize cash flow while minimizing bad debt exposure. This role requires proficiency in financial analysis, strong negotiation skills to address delinquent accounts, and meticulous attention to detail to ensure compliance with internal policies and regulatory standards. Additionally, professionals in this field must possess excellent communication abilities to liaise effectively with clients, sales teams, and senior management, ensuring alignment on credit policies and fostering mutually beneficial payment arrangements.
Conduct thorough evaluations of loan applications by analyzing customer requirements, performing comprehensive financial assessments, and completing essential due diligence procedures—such as on-site visits and third-party reference verifications—to ensure compliance and mitigate risk.
Evaluate applications thoroughly and deliver suitable approval recommendations while maintaining comprehensive and precise documentation.
Monitor loan applications through to completion, convey final decisions to customers, and collaborate with relevant teams to verify that all stipulations are satisfied before funds are released.
We seek a dedicated professional to enhance our customer experience by ensuring seamless interactions across all touchpoints. The ideal candidate will possess a strong background in customer service or related fields, with proven experience in resolving inquiries efficiently and maintaining high levels of customer satisfaction. Responsibilities include addressing customer concerns promptly, analyzing feedback to identify trends, and collaborating with cross-functional teams to implement improvements. Proficiency in CRM systems, excellent communication skills, and a customer-centric mindset are essential. This role requires the ability to work independently while contributing to a collaborative environment that prioritizes exceptional service delivery.
Foster enduring customer connections by actively promoting bank offerings, facilitating cross-selling opportunities, and expediting the resolution of inquiries and grievances in alignment with established service benchmarks.
Maintain stringent confidentiality of customer information while working collaboratively with branch and head office teams to ensure a seamless, positive customer experience.
Ensures adherence to all relevant laws, regulations, and internal policies to mitigate legal and operational risks. Conducts thorough reviews of business practices, processes, and transactions to identify potential compliance gaps or violations. Develops and implements robust compliance programs, including training initiatives, monitoring systems, and reporting mechanisms. Collaborates with leadership and cross-functional teams to foster a culture of compliance across the organization. Investigates and addresses compliance-related incidents, providing recommendations for corrective actions when necessary. Maintains up-to-date knowledge of regulatory changes and industry standards to ensure ongoing compliance. Prepares and submits required reports to regulatory bodies and senior management, ensuring accuracy and timeliness.
Maintain strict adherence to all regulatory mandates, internal bank policies, established risk frameworks, and operational protocols, encompassing KYC and anti-money laundering guidelines.
Oversee risk management initiatives while maintaining the integrity and completeness of customer documentation, and provide support to daily branch operations.
Assist Branch Management in executing daily branch operations in strict adherence to established Bank Policies and Procedures.
Support organizational effectiveness by generating insightful reports, maintaining a keen awareness of market trends, collaborating effectively with teams, and contributing to marketing initiatives.
Performing any supplementary tasks delegated by leadership as needed.
Qualifications, Skills, and Experience Required: A bachelor’s degree in a relevant field, such as computer science, engineering, or business administration, is essential. Candidates must demonstrate proficiency in data analysis, project management, and proficiency with tools like Microsoft Office Suite or specialized software. Prior to work experience in a similar role, ideally 3–5 years, is highly preferred. Strong communication, problem-solving, and organizational abilities are critical, along with the capacity to work independently and collaboratively in a fast-paced environment. Familiarity with industry regulations and compliance standards is an added advantage.
A recognized institution must confer a Bachelor’s degree in business, finance, or a closely related field.
With a minimum of two years of hands-on sales experience within the financial services sector, candidates should bring a proven track record of success in client engagement and revenue generation.
Professional candidates will possess a comprehensive understanding of banking laws, regulations, and operational procedures.
Possesses a strong understanding of risk management principles and regulatory compliance standards.
Highly analytical professionals with a strong aptitude for questioning conventional approaches are sought, leveraging quantitative data and measurable outcomes to drive informed decision-making and foster innovation.
Demonstrates exceptional skill in fostering agreement and driving alignment among diverse stakeholders spanning all NBK departments.
If you satisfy the criteria outlined above, kindly complete the application form labeled *APPLICATION FOR BUSINESS BANKER*. Submit your curriculum vitae along with a cover letter to recruitment@nationalbank.co.ke by Thursday, 18th June 2026. Ensure you include the job title and reference number (NBK/RET/30/2026) in the email subject line for proper tracking.
Qualifications
BA/BSc/HND
Experience Required
2 years
