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Home Jobs Nairobi Insurance Claims Assessment Specialist

Insurance Claims Assessment Specialist

Old Mutual Kenya  · Banking / Financial Services

Full Time Nairobi
Nairobi
Deadline: 4 September 2026
Posted June 8, 2026

We are seeking a motivated and detail-oriented candidate to join our team in the capacity of [Job Title]. The ideal applicant must possess a minimum of [X] years of relevant experience in [specific field or industry], along with a proven track record of [key skill or achievement]. Proficiency in [specific software, tool, or methodology] is essential, and familiarity with [related technology or process] is strongly preferred. The successful candidate will be responsible for [primary responsibility 1], [primary responsibility 2], and [primary responsibility 3], ensuring adherence to [relevant standard, regulation, or quality control measure]. Strong problem-solving abilities and the capacity to work both independently and collaboratively within a dynamic environment are required. Excellent communication skills, both written and verbal, are necessary to effectively engage with stakeholders at all levels. The position offers opportunities for professional growth and development within a collaborative and innovative organization.

This role entails evaluating, examining, and managing insurance claims to assess their legitimacy and adherence to policy conditions. It includes validating supporting documents, coordinating with multiple parties, and proposing either claim settlements or rejections. A thorough grasp of insurance policies and protocols, combined with strong analytical abilities and meticulous attention to detail, is essential for success in this position.

Oversee and execute a range of critical duties and obligations, ensuring alignment with organizational objectives and operational standards. Collaborate with cross-functional teams to streamline processes, drive efficiency, and maintain high-performance benchmarks. Analyze workflows, identify areas for improvement, and implement strategic initiatives to enhance productivity and quality. Serve as a key liaison between departments, fostering clear communication and coordination to achieve collective goals. Monitor progress through established metrics, adjust strategies as needed, and report outcomes to senior leadership. Maintain compliance with industry regulations, internal policies, and best practices while upholding accountability for results.

Conduct thorough assessments of insurance claims to ensure accuracy, completeness, and adherence to established policy standards.

To thoroughly examine claim details, gather relevant supporting documentation, and consult with claimants, service providers, or relevant third parties as necessary.

Evaluate claims to ascertain their legitimacy and propose resolutions, which may include approval for payment, denial of the claim, or escalation for additional inquiry.

Determine accurate benefit amounts or reimbursements by strictly adhering to the stipulations outlined in policy terms and coverage conditions.

Effectively liaise with policyholders and relevant stakeholders to clarify details or address discrepancies in information.

Record all determinations regarding claims, as well as all related communications, within the claims’ management system.

Oversee claims from initiation to final resolution, maintaining strict adherence to processing timelines and conducting necessary follow-ups to ensure swift completion.

Work in partnership with relevant departments—including underwriting, legal, and customer service—whenever collaboration is warranted.

Analyze claims data to detect emerging patterns or anomalies that could suggest potential fraudulent activity or necessitate further investigation.

Ensure adherence to all applicable regulatory mandates, industry best practices, and established internal guidelines.

We seek a candidate with a strong foundation in technical expertise and a proven ability to apply analytical thinking to solve complex challenges. The ideal professional will possess deep knowledge of industry-specific tools and methodologies, along with the adaptability to stay current with evolving technologies. Excellent communication skills are essential for collaborating across teams and conveying technical concepts clearly to diverse stakeholders. Additionally, the role requires meticulous attention to detail, a commitment to continuous improvement, and the capacity to work both independently and within a collaborative environment. Prior experience in similar roles, along with relevant certifications or training, will be highly advantageous.

Demonstrates a strong analytical approach coupled with meticulous attention to detail and risk assessment.

Proficiency in communication and the ability to interact effectively with others are essential.

Possesses exceptional organizational and time-management aptitude.

Proven expertise in claims processing and a keen ability to interpret and apply policy guidelines effectively.

Maintains unwavering integrity, confidentiality, and professionalism in all responsibilities.

Proficiency in managing sensitive and confidential information with the highest degree of discretion and integrity is required.

We seek a candidate with a proven track record in the field, demonstrating at least three years of hands-on experience in a related role. A bachelor’s degree in a relevant discipline is required, complemented by advanced certifications that underscore specialized expertise. The ideal applicant will exhibit strong analytical abilities, exceptional problem-solving skills, and the capacity to work collaboratively in a dynamic team environment. Proficiency in industry-standard software and tools is essential, as is a commitment to continuous learning and professional development. Prior leadership or mentorship experience will be considered advantageous.

Bachelor’s degree in Insurance, Actuarial Science, Business Administration, or a related field

Seeking candidates committed to obtaining professional insurance certifications, such as AII, ACID, or comparable qualifications.

Requires at least three years of hands-on experience in insurance claims processing.

Demonstrates an in-depth understanding of general insurance products along with expertise in navigating the claim processing lifecycle.

Proficient in understanding and applying regulatory mandates and advanced fraud detection methodologies.

Qualifications

BA/BSc/HND , Professional Certificate

Experience Required

3 years

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