Job Purpose:
This role demands that the WTS Technician deliver expert technical assistance while upholding stringent quality benchmarks across all Jib franchise locations. Additionally, the position entails overseeing quality audit initiatives and pinpointing opportunities for ongoing enhancement in every facet of quality control, including processes, protocols, and standards implemented at the franchises. The successful candidate must demonstrate a proactive, hands-on approach, coupled with resilience and flexibility, to effectively address the diverse and evolving technical challenges and operational needs encountered daily.
Execute a comprehensive range of duties encompassing the planning, co-ordination, and execution of projects from inception to completion. Oversee cross-functional teams to ensure adherence to timelines, budget constraints, and quality benchmarks. Develop and implement strategic initiatives to drive operational efficiency and organizational growth. Prepare detailed reports, presentations, and documentation to communicate progress, challenges, and outcomes to stakeholders. Collaborate with senior leadership to align projects with long-term business objectives while ensuring compliance with industry regulations and internal policies.
Handle technical service requests from franchises with promptness and thoroughness.
Conduct installations, perform routine maintenance, and resolve technical issues for water treatment systems, while also overseeing the facility upgrades required to accommodate these systems.
Develop and oversee operational and quality control processes, ensuring local operators are equipped with the necessary training to execute their roles effectively.
Ensure ongoing compliance with Jib’s quality benchmarks and regulatory mandates by conducting systematic franchise visits and thorough quality audits.
Assist Jibuti lab by gathering samples and conducting root cause investigations to identify underlying issues, followed by the implementation of appropriate corrective measures.
Responsible for ensuring precise and up-to-date records of quality audit programs performed across franchises.
Conduct routine evaluations and assessments of the quality status at franchises, while overseeing the execution of the Jib Quality Breach Policy.
Conduct thorough root cause analysis for any non-conformities identified and implement both preventive and corrective measures to ensure franchises consistently uphold the most stringent quality standards.
You are responsible for documenting Jib’s quality control processes, procedures, and standards with precision, as well as suggesting improvements or enhancements where applicable.
Consistently achieve monthly objectives by monitoring performance against established key performance indicators.
Develop, implement, and oversee a comprehensive preventive maintenance program tailored for all franchises across Kenya. Ensure strict adherence to the established maintenance schedule and verify its effective execution.
This role operates with considerable independence and maintains a direct reporting line to the Production & Quality Coordinator.
Providing support to franchisees in overseeing and guiding the operator’s team constitutes a key management responsibility.
There are no direct reports for this position.
Seeking candidates with a proven track record of relevant experience in the field, including a minimum of [X] years in [specific industry/role]. Proficiency in [specific skills or tools] is essential, along with a demonstrated ability to [specific task or responsibility]. Strong problem-solving skills and adaptability in dynamic environments are highly valued. Familiarity with [industry standards or regulations] is preferred, and experience with [specific software, methodologies, or processes] is a significant advantage. Exceptional communication and teamwork capabilities are required to collaborate effectively across departments.
Minimum Qualifications: Applicants must possess a minimum of [X] years of relevant professional experience in [specific field/industry]. Candidates should also demonstrate proficiency in [specific skills or tools], along with a solid understanding of [relevant concepts or methodologies]. Additionally, a bachelor’s degree in [relevant field] or an equivalent combination of education and experience is required. Strong organizational, communication, and problem-solving skills are essential.
Requires a minimum of three years of professional experience in the field.
Proficiency in water engineering, water production, or a comparable discipline is required.
Accomplished professionals with demonstrated expertise in implementing quality assurance protocols and methodologies are sought. A proven background in developing and executing testing procedures to ensure product reliability and compliance is required. Familiarity with industry standards and regulatory guidelines is essential, alongside a keen attention to detail and a commitment to maintaining high standards of accuracy and performance.
Accumulated 1 to 3 years of hands-on experience in team leadership and small-group management is required.
Preferred candidates will have demonstrated proficiency with industry-relevant tools, methodologies, or frameworks, along with at least three years of hands-on experience in a similar role. Experience in [specific industry or field, if applicable] is highly advantageous, as is familiarity with [relevant software, systems, or processes]. Additionally, exposure to [specific tasks or challenges relevant to the role] will be considered a strong asset. The ideal applicant will also possess a proven track record of [key responsibility or achievement], supported by verifiable references or work samples when available.
A minimum of four years of professional experience is required.
Professional experience in water engineering, water production, or a closely related discipline is required.
Skilled in implementing and overseeing quality assurance protocols to ensure compliance with established standards and procedures.
Professional candidates should possess demonstrated experience interfacing with regulatory agencies, including the Kenya Bureau of Standards (KEYS), the National Environment Management Authority (FEMA), and the Water Services Regulatory Board (WASTE).
Required Skills include strong interpersonal and communication abilities to collaborate effectively within team settings and engage with diverse stakeholders. Proficiency in Microsoft Office Suite, particularly Excel, is essential for data management and reporting tasks. Experience with project management tools and methodologies, such as Agile or Scrum, is highly desirable. Analytical and problem-solving skills are necessary to assess complex situations and develop practical solutions. Attention to detail is crucial for ensuring accuracy in documentation and data entry. Adaptability to changing priorities and a commitment to continuous learning are also important for thriving in this dynamic role.
Demonstrates meticulous attention to detail and possesses a discerning ability to identify quality deficiencies as well as opportunities for process enhancement.
Proficient in utilizing Microsoft Word, Excel, and PowerPoint with a high degree of familiarity and operational expertise is required.
Assertive and authoritative in communication, this individual ensures clear and confident exchanges, leveraging their strong presence to drive effective dialogue and decision-making.
A proactive individual who demonstrates strong critical thinking skills and the ability to adapt and resolve challenges independently.
Is proactive, solution-focused, and maintains a positive mindset while demonstrating a commitment to ongoing enhancement and process optimization.
Qualifications
BA/BSc/HND
Experience Required
3 - 4 years
