Our client, a prominent telecommunications provider, is seeking to hire Field Operations Engineers specializing in Transmission and GSM technologies.
Job summary/ Job purpose/ Role Intent:
Perform maintenance and operational duties within your designated area to uphold service quality and continuity in alignment with established KPIs, while adhering to budgetary constraints. Oversee network expansions by executing tasks and monitoring progress. Identify and report any malfunctions in network components to ensure timely resolution.
Oversee and execute a comprehensive range of critical duties, including managing project lifecycles from initiation to completion, coordinating cross-functional teams to ensure seamless collaboration, and implementing strategic initiatives to drive operational excellence. Conduct thorough performance evaluations to assess team productivity and identify areas for improvement, while also devising tailored training programs to enhance employee competencies. Serve as the primary liaison between senior leadership and staff, facilitating transparent communication to align organizational goals with team objectives. Monitor key performance indicators to track progress, mitigate risks, and implement corrective measures as needed. Additionally, ensure strict adherence to company policies, industry regulations, and ethical standards.
Address equipment malfunctions reported via the trouble ticket (TT) system while ensuring adherence to corrective maintenance key performance indicators (KPIs).
Conduct regular preventive maintenance to maintain consistent equipment functionality and environmental integrity.
Collaborate closely with Support and NMC teams to analyze fault incidents, guaranteeing precise and prompt resolutions while ensuring that clearances are verified and communicated appropriately.
Suggest strategic enhancements to optimize the network infrastructure and drive continuous improvement through targeted adjustments and innovative restructuring initiatives.
Implement preventive maintenance procedures diligently and document findings in detailed reports.
Collaboratively conduct new site commissioning tests in partnership with equipment vendors, ensuring all links and sites meet the established criteria outlined in engineering standards and factory specifications before acceptance.
Prepare comprehensive maintenance reports and participate in daily meetings to assess ongoing operations.
Analyze and document the root cause of network disruptions by completing the Root Cause Analysis (RCA) form, ensuring all relevant details are recorded for future reference. Provide substantiating evidence promptly whenever requested by authorized personnel.
Principal Outputs
To meet or exceed established performance key performance indicators, we require diligent monitoring of metrics, consistent evaluation of outcomes, and timely adjustments to strategies to ensure alignment with organizational objectives. Accountability for results, proactive problem-solving, and a commitment to continuous improvement are essential. Additionally, collaboration with cross-functional teams, adherence to reporting protocols, and the ability to analyze performance trends are critical for driving sustainable success.
Guarantee network uptime exceeding 99.60% to maintain uninterrupted service delivery and operational reliability.
Consistently meet 80% of the targeted turnaround times (TTs) in adherence to the established service-level agreements (SLAs).
Maintain network integrity by ensuring packet loss remains below 0.05%.
Consistently deliver at least 90% of planned tasks correctly on the initial attempt.
Seeking candidates with a strong academic background and relevant professional experience. Applicants must possess the requisite educational credentials and hands-on expertise in the field. Ideal candidates will demonstrate a proven track record in their profession, complemented by a solid foundation of formal training.
A bachelor’s degree in the field of telecommunications is required for this position.
As a Lean Six Sigma Yellow Belt, you will be responsible for supporting process improvement initiatives by applying fundamental methodologies to identify inefficiencies and waste within workflows. You will collaborate with cross-functional teams to collect and analyze data, contribute to root cause analysis, and assist in implementing basic improvement solutions. This role requires a basic understanding of Lean Six Sigma principles, with a commitment to continuous improvement and a willingness to participate in training and certification. Strong problem-solving skills, attention to detail, and the ability to work effectively in a team setting are essential. Familiarity with basic data analysis tools and techniques is preferred but not mandatory.
Earning the Cisco Certified Network Associate (CCNA) credential validates expertise in installing, configuring, operating, and troubleshooting routed and switched networks. This globally recognized certification assesses foundational networking knowledge, including IP services, network security basics, automation, and programmability. Candidates must demonstrate mastery of key concepts such as LAN/WAN technologies, network access, IP connectivity, and IP services through a comprehensive exam. The CCNA serves as a prerequisite for higher-level Cisco certifications, establishing a pathway for career advancement in network engineering and infrastructure management.
Holds a valid driver’s license in good standing.
Experience
Experienced in maintaining transmission networks for a minimum of two years.
Seeking a professional who demonstrates expertise in key competencies aligned with our organizational goals. The ideal candidate must possess strong analytical skills, exceptional communication abilities, and proficiency in project management. Additionally, the role requires experience in team leadership, strategic planning, and problem-solving to drive organizational success. Familiarity with industry-specific tools and technologies is essential, along with a proven track record of delivering measurable results. Adaptability, collaboration, and a commitment to continuous improvement are critical for thriving in this dynamic environment.
Technical Competencies include expertise in software development methodologies, proficiency in programming languages such as Python, Java, or C++, and familiarity with database management systems like SQL or NoSQL. Candidates must possess strong problem-solving skills, the ability to work collaboratively in cross-functional teams, and a commitment to continuous learning and professional development. Additionally, experience with cloud platforms (e.g., AWS, Azure, Google Cloud), DevOps practices, and agile project management tools is highly valued. Knowledge of cybersecurity best practices and version control systems (e.g., Git) is also essential.
The position involves overseeing and maintaining the organization’s network infrastructure, ensuring optimal performance, reliability, and security. Responsibilities include monitoring network traffic, troubleshooting connectivity issues, and implementing necessary upgrades or patches to enhance system efficiency. The role requires proficiency in network protocols, such as TCP/IP, and familiarity with network management tools like SNMP or Net Flow. Candidates must possess strong analytical skills to diagnose complex network problems and a solid understanding of routing and switching technologies. Additionally, experience with firewalls, VPNs, and intrusion detection systems is essential for safeguarding the network against potential threats.
Highly skilled professionals in radio rigging are responsible for installing, maintaining, and ensuring the proper functioning of radio communication systems and antennas. This role demands expertise in handling specialized equipment, adhering to strict safety protocols, and troubleshooting technical issues to ensure seamless signal transmission. Candidates must possess a strong background in electrical or telecommunications engineering, along with proficiency in radio frequency (RF) technology. Additionally, they should demonstrate the ability to work at heights, often in challenging outdoor environments, and comply with industry regulations. Excellent problem-solving skills, attention to detail, and the capacity to work both independently and collaboratively are essential for success in this position.
Proficiency in the architecture of GSM, 3G, and 4G networks is essential.
Possesses a solid grasp of BSS and transmission technologies. Demonstrates proficiency in the principles and applications of these systems, ensuring effective implementation and troubleshooting.
Microsoft Office proficiency is a critical requirement for this position, with demonstrated expertise in Word, Excel, PowerPoint, and Outlook being essential. Candidates must possess the ability to create, edit, and format professional documents, spreadsheets, and presentations, as well as manage email communications and schedules effectively. Strong organizational skills, attention to detail, and the capacity to handle multiple tasks concurrently are necessary to thrive in this role. Familiarity with advanced Excel functions, including pivot tables and LOOKUP, is highly advantageous, as is the ability to troubleshoot technical issues and provide solutions independently.
We prioritize a customer-centric approach, ensuring our strategies and actions consistently align with client needs and expectations. Our team is dedicated to delivering exceptional service, resolving inquiries promptly, and fostering long-term relationships built on trust and satisfaction. By actively listening to feedback and anticipating potential challenges, we continuously refine our offerings to enhance the overall experience for every customer. This commitment requires strong interpersonal skills, adaptability, and a proactive mindset to meet evolving demands in a dynamic environment.
Planning and organizing tasks efficiently to ensure seamless project execution and adherence to deadlines. Developing detailed schedules, coordinating resources, and monitoring progress to maintain workflow efficiency. Collaborating with cross-functional teams to align objectives and streamline operations. Implementing structured methodologies to enhance productivity and mitigate potential bottlenecks. Ensuring clear communication channels to facilitate timely updates and decision-making. Managing multiple priorities while maintaining high attention to detail and adaptability to changing requirements.
We diagnose and resolve technical issues to ensure optimal system performance and minimal downtime. This involves identifying root causes, analyzing error logs, and implementing corrective measures. We collaborate with cross-functional teams to gather necessary information and provide timely solutions. Strong problem-solving skills and familiarity with diagnostic tools are essential. Additionally, we document troubleshooting steps and outcomes for future reference.
Develops and refines functional skills essential for successful role performance through ongoing assessment and targeted improvement efforts. Demonstrates proficiency in key operational areas, ensuring alignment with organizational objectives. Maintains a deep understanding of industry best practices and applies them to enhance productivity and efficiency. Actively seeks feedback to identify growth opportunities and implements corrective actions as needed. Fosters collaboration with cross-functional teams to optimize workflows and achieve collective goals.
Demonstrates strong collaboration skills by actively participating in team-based projects, fostering open communication, and contributing effectively within group settings to achieve shared objectives.
Actively fosters a collaborative workplace where team members work together harmoniously, sharing accountability for shared goals. By regularly reassessing objectives and priorities, teams consistently achieve and maintain elevated performance standards.
Driving innovation is a core responsibility of this role, requiring a forward-thinking mindset and a commitment to exploring novel solutions. You will be tasked with identifying emerging trends, assessing their potential impact, and developing strategies to leverage them in advancing the organization’s objectives. Collaboration with cross-functional teams will be essential to integrate new ideas, refine processes, and foster a culture of continuous improvement. Your contributions should align with the company’s vision while maintaining a balance between creativity and practical execution.
Seeks innovative opportunities to devise improved solutions for both present and future challenges. Fosters an environment where creative thinking is not just encouraged but required across the organization, driving continuous performance enhancements and the development of fresh business strategies.
Manages risks by identifying potential threats, assessing their likelihood and impact, and developing strategies to mitigate or eliminate them, ensuring compliance with safety standards and regulatory requirements while safeguarding organizational assets and personnel.
Review calculated risks by assessing potential concerns from both the organization and stakeholders, then pinpointing areas of exposure and developing contingency strategies; foster a proactive approach to identifying and mitigating risks while empowering team members to pursue innovative business opportunities.
Analytical thinking involves the ability to systematically dissect complex problems, identify underlying patterns, and derive logical conclusions from data. Professionals who excel in this skill leverage structured methodologies to evaluate information objectively, assess risks, and make informed decisions. Mastery of analytical thinking requires a keen attention to detail, proficiency in quantitative analysis, and the capacity to interpret trends across diverse datasets. This competency is essential for roles that demand problem-solving agility, strategic planning, and evidence-based reasoning to drive organizational success.
Analyze and discern patterns or relationships among seemingly disparate situations, uncovering critical or fundamental challenges within intricate scenarios. This involves employing imaginative, abstract, or inductive reasoning techniques to derive meaningful insights.
Applicants who satisfy all specified requirements are encouraged to submit their application, including a cover letter, current and expected salary details, and a comprehensive CV, along with a daytime telephone number, to jobs1@hcsaffiliatesgroup.com. The subject line of the email should be marked as “Field Operations Engineer-Transmission/GSM,” and candidates must clearly state their preferred location in the application.
Qualifications
BA/BSc/HND , Others
Experience Required
2 years
