Job Summary
The Head of ICT will spearhead the organization’s Information & Communication Technology division, guaranteeing secure, dependable, and optimized IT systems that align with business operations and long-term strategic objectives. This position will manage ICT infrastructure, enforce robust information security measures, drive digital transformation initiatives, provide systems support, and spearhead the creation of technology solutions to elevate service delivery standards.
The preferred candidate will possess extensive expertise as an ICT leader, with a proven track record in financial systems, IT governance, cybersecurity, and digital innovation.
Oversee and execute core duties that drive operational excellence, ensuring alignment with organizational objectives and strategic priorities. Implement and refine processes to enhance efficiency, accuracy, and scalability across assigned functions. Collaborate closely with cross-functional teams to identify opportunities for improvement and deliver innovative solutions that address evolving business needs. Foster a culture of accountability, continuous learning, and high performance by mentoring staff and promoting best practices. Monitor key performance indicators to assess progress, mitigate risks, and optimize resource allocation for sustained growth. Prepare comprehensive reports and present actionable insights to senior leadership to inform data-driven decision-making. Uphold compliance with industry regulations, internal policies, and ethical standards while maintaining a focus on customer satisfaction and stakeholder engagement.
The role involves formulating and executing comprehensive information and communication technology strategies, as well as demonstrating strong leadership capabilities. Key responsibilities include aligning technology initiatives with organizational goals, overseeing the implementation of digital transformation projects, and guiding cross-functional teams to achieve technological advancements. The position requires extensive experience in ICT governance, strategic planning, and change management, along with exceptional interpersonal and communication skills to effectively collaborate with stakeholders at all levels.
Formulate, execute, and oversee information and communication technology strategies in strict alignment with the organization’s overarching business objectives.
Offer strategic leadership and guidance to the ICT team, fostering an environment of excellence and sustained advancement.
Lead digital transformation projects with the goal of improving operational efficiency, elevating customer experience, and advancing automation capabilities.
ICT Infrastructure & Systems Management entails overseeing the planning, implementation, and maintenance of an organization’s technological framework, ensuring seamless integration, reliability, and security of systems. This role demands expertise in network infrastructure, cloud services, and IT governance to align technology solutions with business objectives. Responsibilities include managing hardware, software, and data centers, as well as monitoring system performance, troubleshooting issues, and implementing disaster recovery plans. Candidates must possess strong analytical skills, proficiency in ITIL frameworks, and experience with cybersecurity best practices. A degree in Information Technology, Computer Science, or a related field, along with relevant certifications, is typically required.
Responsible for managing the installation, configuration, and ongoing maintenance of all IT infrastructure, including hardware, software, networks, and communication systems.
Deliver robust performance, seamless scalability, and stringent security for essential systems such as credit management platforms, databases, and digital infrastructures.
Oversee system upgrades, cultivate vendor partnerships, and handle IT procurement activities while strictly adhering to allocated budget constraints.
Cybersecurity & Risk Management professionals are tasked with safeguarding an organization’s digital assets against unauthorized access, data breaches, and cyber threats. They develop and implement robust security policies, conduct regular risk assessments, and ensure compliance with relevant regulations and industry standards. Responsibilities include monitoring network traffic, identifying vulnerabilities, and responding to incidents promptly to mitigate potential damage. A deep understanding of threat intelligence, encryption methods, and security frameworks is required, along with proficiency in tools such as firewalls, intrusion detection systems, and endpoint protection. Strong analytical skills, attention to detail, and the ability to communicate technical risks to non-technical stakeholders are essential for success in this role.
Develop and oversee comprehensive information security protocols to safeguard critical data, systems, and network infrastructures against potential threats.
Spearhead cybersecurity efforts by overseeing threat monitoring, incident response protocols, penetration testing activities, and disaster recovery strategies.
Ensure adherence to applicable ICT policies, legal statutes, and regulatory mandates, including Data Protection guidelines.
Systems Support and User Training Specialist roles involve delivering technical assistance to users, resolving system-related issues, and providing comprehensive training to ensure proficient utilization of software and hardware. This position requires expertise in troubleshooting technical problems, maintaining system integrity, and collaborating with cross-functional teams to implement solutions. Key responsibilities include diagnosing errors, updating system configurations, creating user-friendly documentation, and conducting interactive training sessions to enhance user productivity and satisfaction. Strong communication skills, patience, and a customer-focused approach are essential, along with proficiency in relevant operating systems, software applications, and training methodologies.
Oversee helpdesk operations to ensure efficient and timely resolution of IT issues.
Maintain accurate documentation for systems, processes, and disaster recovery protocols to ensure compliance and operational readiness.
Design and implement user training initiatives aimed at improving system adoption and fostering digital literacy among participants.
Responsible for overseeing and ensuring adherence to information and communication technology governance frameworks and regulatory compliance standards, this role involves developing, implementing, and maintaining policies, procedures, and controls to mitigate risks and align with industry best practices. The incumbent will monitor and assess compliance with applicable laws, regulations, and internal policies, conducting audits and assessments to identify gaps and recommend corrective actions. Additionally, the position requires collaboration with cross-functional teams to promote a culture of compliance, provide training on governance and regulatory requirements, and support continuous improvement initiatives to enhance operational efficiency and effectiveness.
Formulate, implement, and maintain comprehensive ICT policies, standards, and procedures to ensure alignment with organizational objectives and regulatory requirements.
Regularly maintain and test data integrity, backup procedures, and business continuity plans to ensure operational resilience and adherence to organizational standards.
Oversee routine IT audits to evaluate system performance and pinpoint opportunities for enhancement.
We are committed to fostering innovation and driving continuous improvement as core pillars of our organizational culture. This role demands a forward-thinking mindset and a dedication to refining processes, enhancing efficiency, and optimizing performance across all levels. Candidates must demonstrate a proven ability to identify opportunities for enhancement, implement sustainable solutions, and measure the impact of improvements. Additionally, the ideal candidate will possess strong analytical skills, a collaborative approach, and a passion for driving meaningful change.
Research and integrate emerging technologies to enhance operational efficiency and streamline workflows.
Assist in the creation and enhancement of various digital solutions, such as mobile applications, customer-facing portals, and customer relationship management systems.
Evaluate emerging information and communication technology trends and provide strategic guidance to senior leadership.
Seeking a candidate with a Bachelor’s degree in a relevant field, supplemented by at least three years of hands-on experience in a comparable role. Demonstrated proficiency in [specific software/tools], along with strong analytical and problem-solving abilities, is essential. The ideal applicant will exhibit excellent communication skills, both written and verbal, and the capacity to collaborate effectively within a team environment. Familiarity with industry best practices and a commitment to continuous learning are highly desirable. Prior experience in [specific industry/process] is preferred but not mandatory.
A bachelor’s degree in Information Technology, Computer Science, or a closely related discipline is required.
A graduate degree in IT, Data Science, Cybersecurity, or Business is preferred, with a master’s degree serving as a significant advantage.
Requires a minimum of seven to ten years of professional experience within the information and communication technology sector, including at least three years spent in a leadership or managerial capacity.
Proficiency in financial services, banking, microfinance, credit systems, or fintech is strongly preferred.
Possesses extensive expertise in the following areas:
ICT infrastructure management, networking solutions, and cloud technologies encompass the core domains of responsibility. Expertise in designing, implementing, and maintaining robust ICT frameworks is essential, along with proficiency in networking architectures and protocols. A deep understanding of cloud platforms, deployment models, and best practices for scalability, security, and cost optimization is also required. The role demands the ability to integrate and optimize these technologies to support organizational objectives efficiently.
Effective cybersecurity strategies and industry-standard protocols are essential to safeguarding organizational assets against evolving threats. Adherence to established frameworks, such as NIST, ISO 27001, or CIS Controls, is critical to ensuring robust security posture. Implementing best practices—including regular vulnerability assessments, incident response planning, and access control management—helps mitigate risks and maintain compliance with regulatory requirements. Professionals in this role must stay informed about emerging threats, emerging technologies, and evolving compliance mandates to proactively strengthen security defenses. Strong analytical skills, attention to detail, and the ability to translate technical risks into actionable strategies are indispensable for success in this field.
Proficiency in database management systems, including SQL, Oracle, and similar platforms, is essential. Candidates should possess hands-on experience with database design, implementation, maintenance, and optimization to ensure efficient data storage and retrieval. Strong analytical skills are required to interpret complex data sets and generate meaningful insights. Familiarity with data security protocols and backup procedures is also necessary to safeguard critical information. Additionally, the ability to troubleshoot issues and perform routine system updates is expected.
Core business systems encompass essential applications such as Enterprise Resource Planning (ERP), loan management platforms, and Customer Relationship Management (CRM) tools.
Ensuring adherence to data protection regulations and compliance standards remains a critical responsibility, requiring meticulous attention to legal frameworks and organizational policies. The role demands a thorough understanding of regulatory requirements and the implementation of robust measures to safeguard sensitive information. Key responsibilities include monitoring compliance with applicable laws, conducting risk assessments, and maintaining documentation to demonstrate adherence to established protocols. Strong analytical skills, attention to detail, and a commitment to upholding ethical standards are essential for success in this position.
Proven expertise in strategic planning, project management, and cross-functional collaboration is essential. Strong analytical and problem-solving abilities are required to interpret complex data and drive informed decision-making. Excellent communication skills are necessary to convey ideas clearly and engage stakeholders effectively. Proficiency in industry-specific software and tools is expected, along with a commitment to continuous learning and professional development. The ability to work under pressure, meet tight deadlines, and adapt to evolving priorities is crucial. Leadership qualities, including team motivation and conflict resolution, are highly valued.
Exceptional proficiency in leading teams and managing personnel effectively is essential.
Demonstrates a high aptitude for resolving complex issues and making well-informed decisions.
Maintaining unwavering integrity, strict confidentiality, and adherence to professional ethics is essential.
Exceptional proficiency in overseeing projects and cultivating productive partnerships with vendors is essential.
Demonstrates resilience in high-pressure environments while consistently meeting established deadlines.
Proficiency in articulating ideas clearly and fostering effective relationships with stakeholders is essential.
Qualifications
BA/BSc/HND , MBA/MSc/MA
Experience Required
7 - 10 years
