Required profile
We seek candidates with a minimum of five years of experience in product development, engineering, technical operations, platform execution, or delivery-focused roles.
Has successfully managed teams, squads, workstreams, or delivery groups, demonstrating leadership capabilities, even in the absence of a formal head-of-function title at a large organization.
Seasoned professionals with hands-on experience in dynamic, live customer-facing platform environments will find this role a perfect match. Candidates should possess a proven track record of operating within high-interactivity settings where real-time customer engagement is paramount.
Collaborates effectively with engineering teams and business/commercial units to align technical and commercial objectives.
Proven expertise in environments such as SaaS platforms, fintech solutions, Insurtech applications, online marketplaces, payment systems, lending services, agency banking frameworks, or complex platform operations and integrations.
Demonstrated expertise in technical execution and project delivery, ensuring efficient and effective completion of assigned tasks. Strong proficiency in applying technical skills to achieve desired outcomes while adhering to project timelines and quality standards. Proven ability to deliver solutions that meet or exceed stakeholder expectations through structured planning and meticulous execution.
Possesses a solid understanding of APIs, integrations, and fundamental distributed-system challenges.
Able to interpret system diagrams and integration flows with proficiency.
Possesses a solid grasp of release management processes, quality assurance protocols, rollback strategies, monitoring systems, and incident response procedures.
Respected engineers can be engaged with thoughtful, relevant questions to foster constructive dialogue and meaningful challenges.
Proficiently identifies and categorizes issues, distinguishing between those stemming from product functionality, engineering challenges, support interactions, user training requirements, and partner-related concerns.
Must effectively convey complex technical concepts in clear, accessible language for non-technical stakeholders.
A proven track record of effectively guiding teams and inspiring high performance is essential. The ideal candidate will demonstrate strong decision-making abilities, foster collaboration, and exhibit a clear vision for driving organizational success. Experience in mentoring and developing talent, along with the capacity to navigate complex challenges, is highly valued. Additionally, exceptional communication skills and the ability to motivate others toward shared goals are required.
High ownership.
Adapts quickly to new information and processes details with ease. Demonstrates a strong capacity for rapid skill acquisition and efficient comprehension of complex concepts.
Exudes composure in high-pressure situations while maintaining focus and efficiency.
Demonstrates exceptional proficiency in conveying information with clarity and precision; ensures transparency and efficiency in all exchanges.
Comfortable with ambiguity.
Can establish structure and organization without fostering unnecessary bureaucracy.
Comfortable being coached.
Respectful challenges are encouraged and should be presented with professional courtesy, fostering an environment of constructive dialogue.
Able to engage with senior leadership while maintaining assertiveness.
The position offers significant opportunities for advancement in tandem with the company’s expanding operations. Rapid professional development is achievable as the organization scales, providing ample room for increased responsibility and career progression.
Qualifications
BA/BSc/HND
Experience Required
5 years
