Kenya Tea Packers Ltd (KET EPA), our client, stands as the foremost tea blending, packaging, and distribution enterprise in Kenya and abroad, with an established 47-year heritage of excellence. Celebrated for its innovative approach, KET EPA provides tailored branding solutions and contract packaging, alongside a distinguished portfolio of over 50 premium products—including black tea, flavored tea, green tea, purple tea, white tea, orthodox tea, herbal infusions, and bottled water. To support its ongoing expansion and strategic objectives, KET EPA seeks to appoint highly skilled, proactive, and exceptional professionals to the following role:
To execute the essential functions of this role, the incumbent will assume responsibility for key duties including, but not limited to, maintaining project timelines, fostering team collaboration, and ensuring adherence to established policies and procedures. The position demands a proactive approach to problem-solving, a strong commitment to delivering high-quality results, and the ability to adapt to evolving business needs. Candidates must demonstrate proficiency in relevant software applications, possess excellent communication skills, and meet all specified qualifications outlined in the position requirements. Additionally, the role requires the ability to prioritize tasks effectively, manage multiple competing deadlines, and maintain a high standard of professionalism in all interactions.
The ICT Assistant – Network Administration role reports directly to the Head of ICT and is tasked with evaluating information risks and overseeing the resolution of identified vulnerabilities to enhance IT security and mitigate risks across Kenya Tea Packers. This position collaborates closely with the Database Administrator, Business Intelligence, and Reporting teams to coordinate ICT system support. Additionally, the role ensures secure network connectivity within all Keep offices, as well as the integrity and security of the company’s systems.
We are seeking a highly motivated individual to oversee a range of essential duties, ensuring operational efficiency and adherence to established protocols. The role involves executing specific tasks with precision, maintaining compliance with company standards, and contributing to team objectives through collaborative efforts. Additionally, the position requires managing responsibilities effectively, demonstrating strong organizational skills, and addressing any challenges proactively to support overall productivity and success.
Evaluates key performance indicators—availability, utilization, throughput, and latency—to maintain and enhance network performance at optimal levels. Oversees the strategic selection, installation, configuration, and rigorous testing of ICT equipment to ensure seamless integration and operational reliability.
Monitor and troubleshoot all communications while addressing networking issues by proactively implementing preventive measures for the IT network, systems, and software applications.
Present detailed findings and recommendations regarding identified vulnerabilities to the Head of ICT to facilitate corrective measures.
Conduct comprehensive vulnerability assessments utilizing established IT security tools and methodologies to identify and document any potential security risks or exposures present in the IT network, systems, and software applications.
Consults with users to define network specifications, evaluating workflow, access needs, data security, and other critical requirements. Develops comprehensive router administration plans, encompassing interface configuration and routing protocol design to ensure optimal performance and reliability.
Maintains optimal network performance through proactive monitoring, analysis, and performance tuning, while promptly troubleshooting any issues that arise. Additionally, the role involves escalating unresolved problems to external vendors as necessary.
Develops, monitors, and evaluates network access to ensure robust security while maintaining current and accurate documentation of all network-related activities.
Conduct regular assessments of firewall rules, configurations, and logs in partnership with the Head of Enhance to strengthen cyber defense and security measures. This involves establishing and refining access privileges, control frameworks, and resource allocations to ensure robust protection against potential threats.
Support the ICT Manager by evaluating and proposing enhancements to existing ICT policies, including the Disaster Recovery Plan, the Company Technology Infrastructure and Systems strategy, and the Business Continuity Planning Standard Operating Procedures.
Maintain and update the ICT support helpdesk system while ensuring prompt, reliable, and ongoing assistance to all users of information and telecommunication systems.
Deliver foundational training and technical assistance to users on network access and software application utilization while collaborating with the ICT Manager to maintain comprehensive documentation for all information systems.
Collaborate with vendor support representatives to assess and revise Service Level Agreements (SLAs) while addressing technical challenges pertaining to end-user hardware, software, and network solutions such as MPLS, SD-WAN, and internet connectivity.
Ensure that all PCs, laptops, and servers within the domain or network are equipped with licensed and up-to-date operating systems, as well as current endpoint security software versions.
Ensure seamless interoperability of all computers with a variety of systems, including validation systems, file servers, email servers, application servers, and administrative systems.
Collaborate with the Head of ICT to develop the annual ICT training capital expenditure (CAPEX) and operational expenditure (OPEX) budgets.
Execute any additional tasks delegated by the Systems Administrator or the Head of ICT as needed.
Key result areas encompass the critical objectives and performance metrics essential to the role, outlining the primary contributions expected from the successful candidate. These areas define the scope of accountability, specifying the outcomes that will determine the effectiveness of the position within the organization. By establishing clear benchmarks, they ensure alignment with strategic goals and facilitate the evaluation of individual and team performance.
The following outlines the key responsibilities and areas of accountability for this position.
Design, implement, and manage network infrastructure, security frameworks, and technical support systems.
Conduct comprehensive penetration testing and vulnerability assessments on information systems to identify security weaknesses and potential threats. Analyze system configurations, network architectures, and application security to uncover vulnerabilities that could be exploited by malicious actors. Document findings in detailed reports, prioritize risks based on severity, and recommend actionable mitigation strategies to enhance overall security posture. Proficiency in industry-standard tools and methodologies is essential, along with strong analytical and problem-solving skills.
Manages the ongoing operations related to threat and vulnerability assessments, ensuring systematic identification, evaluation, and mitigation of potential security risks. Oversees the implementation of monitoring tools and processes to detect emerging threats, while coordinating with cross-functional teams to address vulnerabilities promptly. Develops and maintains policies, procedures, and reporting mechanisms to enhance organizational security posture and compliance with industry standards. Requires expertise in cybersecurity frameworks, risk assessment methodologies, and proficiency in relevant security tools and technologies.
Deliver comprehensive technical assistance to end users, addressing inquiries and resolving issues to ensure optimal system functionality.
Plan and oversee the installation and deployment of new hardware and software solutions. Manage the coordination of firmware updates and application upgrades to ensure system compatibility and performance optimization.
Work collaboratively with external vendors to troubleshoot and resolve technical issues related to both software and hardware systems.
Core Proficiencies encompass strategic planning, operational efficiency, team leadership, and stakeholder engagement. Essential qualifications include a bachelor’s degree in business administration, finance, or a related discipline, coupled with a minimum of five years of progressive management experience. Candidates must demonstrate proficiency in data analysis, budget management, and cross-functional collaboration. Responsibilities involve developing and executing business strategies, overseeing departmental operations, and ensuring alignment with organizational goals. Additionally, the role requires strong communication skills to liaise with executives, clients, and team members, along with a commitment to fostering innovation and continuous improvement.
Hardware: Demonstrates advanced proficiency in computer hardware components and their integration within computing systems and databases. Possesses a comprehensive understanding of the capabilities and constraints associated with diverse hardware configurations.
Networking: Proficiency in network connectivity, integration, and protocols.
Proficient in software development methodologies, principles, and established standards.
Responsibilities include installing, upgrading, and maintaining operating systems and databases, as well as distributing and updating software packages. This role also involves optimizing system and database performance, conducting regular performance monitoring, and ensuring efficient database operations.
Demonstrates strong problem-solving skills by leveraging extensive technical knowledge to develop practical and innovative solutions across a diverse range of technologies.
Proficient in articulating intricate technical details in clear, accessible language. Skilled in breaking down complex information into digestible components for diverse audiences.
Organizational skills: Demonstrated capability to systematically arrange tasks, manage priorities, and maintain efficiency in dynamic environments.
Required Knowledge and Skills include proficiency in relevant technical or functional areas, strong analytical abilities, and excellent communication skills for effective collaboration. Candidates must possess a minimum of [X] years of experience in a related field, along with a proven track record of delivering measurable results. Familiarity with industry-specific tools, methodologies, or certifications is often essential, as is the ability to adapt to evolving business needs. Exceptional problem-solving skills and a commitment to continuous learning are also highly valued.
The ideal candidate is required to have;
A Bachelor’s Degree in Computer Science, Information Technology, or a closely related field is required for this role. Candidates must possess a four-year undergraduate degree from an accredited institution in one of these disciplines.
Minimum two years of hands-on experience in network administration is required.
Certified Network Associate (CCNA) or Certified Ethical Hacker (CEA) certification is required for this role.
Hands-on expertise in Network Installation, along with proficient configuration and management skills, is required.
Seasoned expertise in network infrastructure and protocols is essential for this role. A comprehensive understanding of routing, switching, and network security principles is required, along with hands-on experience in configuring and troubleshooting network devices such as routers, switches, and firewalls. Familiarity with advanced networking concepts, including Plans, VPNs, and Los, is expected. Additionally, the ability to analyze network performance, optimize traffic flow, and ensure high availability is crucial. Candidates should possess strong analytical skills and the capacity to resolve complex network issues efficiently.
Proven expertise in the installation, configuration, and troubleshooting of routers is required.
Interested applicants who meet the qualifications are encouraged to submit their application materials, including a compelling Motivation Letter specifying the position and detailing current and expected compensation, a comprehensive Curriculum Vitae, and contact details for three professional references, to the designated address. This organization adheres to equal opportunity employment practices. The submission deadline is Wednesday, June 10, 2026. Only candidates selected for further consideration will receive a response. Qualified individuals are requested to send their CV to jobshag@hcsaffiliatesgroup.com, ensuring the position title is included in the email subject line.
Qualifications
BA/BSc/HND
Experience Required
2 years
