Kenya Tea Packers Ltd (KET EPA), a premier tea blending, packaging, and distribution enterprise, stands as a distinguished leader in both Kenyan and global markets with an esteemed history spanning over 47 years. Renowned for its innovative approach, KET EPA delivers tailored branding solutions and contract packaging services, complemented by an extensive, premium product lineup exceeding 50 varieties—encompassing black tea, flavored tea, green tea, purple tea, white tea, orthodox tea, herbal infusions, and invigorating bottled water. To support its ongoing expansion and strategic advancement, the company is seeking to enlist highly skilled, proactive, and exceptional professionals for the following role:
Purpose of the Job
The ICT Assistant – Network Administration reports directly to the Head of ICT and is tasked with evaluating information risk while assisting in the mitigation of identified vulnerabilities pertaining to IT security and risks throughout Kenya Tea Packers. This role involves coordinating ICT system support in collaboration with the Database Administrator for Business Intelligence and Reporting. Additionally, the incumbent is responsible for ensuring secure network connectivity both within and between Keep offices, as well as safeguarding the integrity and security of all company systems.
Oversee and execute a comprehensive range of duties and responsibilities essential to the role, ensuring alignment with organizational goals and operational standards. Facilitate seamless workflows by coordinating tasks, managing schedules, and maintaining clear communication channels among stakeholders. Monitor performance metrics and project milestones to evaluate progress and implement corrective measures when necessary. Develop and uphold policies, procedures, and best practices to enhance efficiency, compliance, and quality outcomes. Collaborate with cross-functional teams to identify opportunities for improvement and drive strategic initiatives that support long-term growth.
Evaluates key connectivity metrics—availability, utilization, throughput, and latency—to ensure optimal network performance. Additionally, oversees the strategic selection, installation, configuration, and testing of ICT equipment to maintain system reliability and efficiency.
Oversee and administer all communications while addressing networking issues by applying proactive measures to maintain the integrity of the IT network, systems, and software applications.
Present detailed analyses and actionable recommendations regarding detected vulnerabilities to the Head of ICT for implementation of corrective measures.
Conduct comprehensive vulnerability assessments utilizing established IT security tools and methodologies to identify and document any security or risk exposures present within the IT network, systems, and software applications.
Establishes network specifications through consultations with users and thorough analysis of workflow, access, information, and security requirements. Designs router administration by configuring interfaces and selecting routing protocols to meet organizational needs.
Maintains optimal network performance through proactive monitoring and analysis, as well as performance tuning, while troubleshooting issues promptly. Escalates unresolved problems to external vendors for further resolution.
Implements robust measures to safeguard the network by establishing secure access protocols, continuously monitoring system integrity, regulating user permissions, and conducting thorough assessments, while ensuring all documentation remains current and accurate.
Regular assessments of firewall configurations, rules, and logs are conducted in collaboration with the Head of Cyber Defense Enhancement to establish appropriate access privileges, security controls, and resource allocations.
Support the ICT Manager by evaluating and proposing enhancements to critical ICT policies, including the Disaster Recovery Plan, the Company Technology Infrastructure and Systems strategy, and the Business Continuity Plan Standard Operating Procedures.
The ICT support helpdesk system is maintained, with entries, updates, and follow-ups conducted as required. Additionally, comprehensive, prompt, and ongoing assistance is provided to all users of the information and telecommunication systems.
Deliver introductory training and technical assistance to users on network access and software applications while supporting the ICT Manager in maintaining comprehensive documentation of all information systems.
Collaborate with external vendor support teams to assess and revise service level agreements while addressing technical issues impacting end-user hardware, software, and network connectivity solutions such as MPLS, SD-WAN, and internet services.
Ensure that all desktop computers, laptops, and servers within the domain and network infrastructure operate on licensed, up-to-date operating systems and feature the latest versions of endpoint security software.
Ensure seamless interconnection of all computers with a variety of systems, including validation systems, file servers, email servers, application servers, and administrative systems.
Collaborate with the Head of ICT to develop the annual ICT training capital expenditure (CAPEX) and operational expenditure (OPEX) budgets.
Execute any additional responsibilities delegated by the Systems Administrator or the Head of ICT.
Key Result Areas:
The primary responsibilities of this position include the following key areas:
Design, implement, and maintain robust network infrastructure, security frameworks, and technical support systems to ensure optimal performance and reliability.
Penetration testing and vulnerability assessments are essential to evaluate the security posture of information systems, identifying potential weaknesses and threats that could compromise data integrity. These evaluations involve systematic testing methodologies to uncover exploitable vulnerabilities within networks, applications, and infrastructure components. Additionally, they assess the effectiveness of existing security controls and compliance with industry standards to mitigate risks.
Overseeing the day-to-day operations related to threat and vulnerability management, ensuring proactive identification, assessment, and mitigation of potential security risks, is a core responsibility of this role. This position involves coordinating responses to emerging threats, implementing necessary security measures, and maintaining continuous monitoring to safeguard organizational assets. Proficiency in threat intelligence and vulnerability assessment tools is essential, along with a strong understanding of security frameworks and compliance standards. Additionally, the role requires collaboration with cross-functional teams to develop and enforce security policies that align with business objectives and regulatory requirements.
Provide technical assistance to end users, addressing their inquiries and resolving hardware, software, or network-related issues efficiently. Offer guidance on troubleshooting steps, system configurations, and application usage to ensure seamless operation. Maintain detailed records of support interactions, diagnoses, and solutions in the designated ticketing system. Collaborate with cross-functional teams, including IT, development, and operations, to identify recurring problems and contribute to long-term solutions. Stay current with emerging technologies, industry best practices, and product updates to deliver informed and proactive support. Ensure compliance with organizational policies and service-level agreements while delivering timely and professional resolutions.
Develop and oversee the execution of installation and deployment strategies for new hardware and software systems. Manage the coordination of firmware updates and application upgrades to ensure seamless integration and optimal performance.
Liaise with vendors to address and resolve software and hardware-related issues efficiently.
Core proficiencies include strategic planning, analytical thinking, and effective communication—essential for driving organizational success. Demonstrated expertise in project management, with a strong ability to prioritize tasks, allocate resources, and deliver measurable outcomes within established timelines, is required. Proven proficiency in data analysis, leveraging insights to support informed decision-making and foster continuous improvement, is also necessary. Additional qualifications encompass leadership development, a customer-centric approach, and a commitment to fostering collaborative team environments. Ideal candidates must exhibit adaptability in dynamic settings, exceptional problem-solving skills, and a results-driven mindset to navigate challenges and capitalize on opportunities effectively.
Professionals in this role must demonstrate a comprehensive understanding of computer hardware, including its integration with computing systems and databases. Additionally, they should possess a keen awareness of the capabilities and limitations associated with various hardware components.
Networking expertise encompasses a broad understanding of network connectivity principles, integration methodologies, and communication protocols.
Proficiency in software development principles, methodologies, and established standards is required.
Responsibilities include installing, updating, and distributing operating systems, database systems, and software packages. Additionally, the role involves tuning and optimizing both operating and database systems to ensure peak performance, alongside continuous performance monitoring to maintain efficiency.
Proven capacity to leverage a comprehensive understanding of diverse technologies in developing efficient, practical solutions.
Demonstrated proficiency in articulating intricate technical details in clear, accessible language to diverse audiences.
Organizational skills: Demonstrated capability to efficiently manage and prioritize tasks, ensuring optimal workflow and timely completion of objectives.
Required Knowledge and Skills: Demonstrated expertise in the specified domain, coupled with strong analytical abilities, is essential. Candidates must possess proficiency in relevant software applications, tools, or methodologies pertinent to the role. Effective communication skills, both written and verbal, are crucial for collaborating with team members and stakeholders. Problem-solving aptitude and adaptability to evolving industry trends are also necessary. Additionally, familiarity with regulatory standards, compliance requirements, or industry best practices may be required, depending on the position.
The ideal candidate must have the following qualifications:
A bachelor’s degree in Computer Science or Information Technology is required for this position.
Seeking candidates with a minimum of two years of hands-on experience in network administration roles.
Network & Security Certification: CCNA or CEH or
Hands-on experience in network installation, configuration, and troubleshooting is essential for this role.
An in-depth understanding of network infrastructure, protocols, and systems is essential. Proficiency in designing, implementing, and troubleshooting networks is required. Familiarity with routing, switching, and network security principles is necessary. Experience with network monitoring tools and performance optimization is preferred. Strong analytical and problem-solving skills are critical for resolving complex network issues efficiently.
Proven expertise in router installation, configuration, and troubleshooting.
Interested and qualified applicants are encouraged to submit their application materials, including a Motivation Letter specifying the position and current and expected compensation, a Curriculum Vitae, and the names and contact details of three referees, to the following address. Our Client is an Equal Opportunity Employer. The application deadline is Wednesday, June 10, 2026. Only candidates selected for further consideration will be contacted. Qualified candidates should email their CV to jobshag@hcsaffiliatesgroup.com, using the position title as the subject line.
Qualifications
BA/BSc/HND
Experience Required
2 years
