Job purpose
To focus on channel visitations to drive retailer awareness & turnaround on SIMs & Float while paying attention to visibility and merchandising at point of purchase for SSOs and T-Kash agents.
Oversee a range of critical duties encompassing strategic planning, operational execution, and team leadership to drive organizational success. Ensure adherence to established policies, procedures, and industry regulations while fostering a culture of accountability and continuous improvement. Collaborate with cross-functional teams to align objectives, optimize resources, and deliver measurable results that enhance performance and profitability. Monitor key performance indicators (KPIs) to assess progress, identify areas for enhancement, and implement data-driven solutions. Develop and maintain strong stakeholder relationships to secure buy-in, align priorities, and facilitate seamless project execution. Lead initiatives that promote innovation, efficiency, and sustainable growth while maintaining a focus on quality and customer satisfaction.
Effectively oversee the identification, recruitment, and strategic mapping of Agents, with a focus on mobile money outlets and high-traffic retail stores.
Regularly visit designated Single Sales Outlets (SOS) and agents in adherence with predetermined route plans (beat plans) to ensure consistent call coverage.
We equip SOS and Trash Agents with essential tools for seamless transactions at both the SSO and agent outlets, conducting comprehensive training sessions on all operational processes.
Our role involves delivering comprehensive training programs to educate agents on Anti-Money Laundering (AML) protocols and the Know Your Customer (KYC) process, specifically as it pertains to the SIM Registration (SIM REG) framework.
Float and stock cover and sales require consistent monitoring and strict enforcement of the 1.5x stock rule for agents, ensuring they maintain sufficient inventory levels. Additionally, the role involves verifying that Sales Support Officers (SOS) have adequate stock of SIM cards to facilitate seamless new registrations and activations.
Develop and uphold merchandising standards by ensuring the availability of merchandising materials at SOS and agent outlets.
Seeking candidates with a strong academic foundation and relevant professional experience. The ideal applicant will possess a degree in a related field, complemented by hands-on experience in a comparable industry. Essential skills include analytical thinking, problem-solving, and effective communication. Familiarity with industry-specific tools, technologies, or methodologies is highly advantageous.
A Bachelor’s Degree or Diploma in Business, Marketing, or a related field is required for this role.
Demonstrated expertise in van-based sales or a comparable sales position is required.
Holders must possess a valid driver’s license in order to operate company vehicles or perform job duties that require driving.
Seasoned professionals with a proven track record in the specified domain are encouraged to apply, as hands-on experience in relevant fields is essential for success in this role. Candidates must possess prior involvement in similar positions, demonstrating expertise that aligns with the outlined responsibilities and objectives. A minimum of [X] years of practical work experience is required, ensuring applicants can effectively navigate the challenges and demands of the position. Familiarity with industry-standard tools, methodologies, and best practices is also a key prerequisite, enabling candidates to contribute meaningfully from day one.
With a minimum of one year of experience in sales and distribution roles within the Fast-Moving Consumer Goods (FMCG) or telecommunications (Telcos) sectors, you are well-positioned to excel in this position.
A comprehensive range of capabilities is required to excel in this role. Proficiency in both written and verbal communication is essential to articulate ideas clearly and collaborate effectively. Strong analytical and problem-solving skills are necessary to interpret data, identify trends, and make informed decisions. The ability to work independently and manage multiple priorities is critical under tight deadlines. Familiarity with industry-specific tools and technologies is also expected, alongside a commitment to continuous learning and professional growth. Additionally, teamwork and interpersonal skills are vital to foster productive relationships and contribute to a positive work environment.
Dedicated to delivering exceptional service, we seek an individual who prioritizes the needs and satisfaction of our clients above all else. This role requires a commitment to understanding and addressing customer concerns promptly and effectively. The ideal candidate will demonstrate strong interpersonal skills, actively listen to customer feedback, and strive to exceed expectations in every interaction. Responsibilities include resolving inquiries, handling complaints with professionalism, and ensuring a seamless experience for every client served.
Demonstrates strong abilities in persuasion and negotiation, fostering collaborative agreements and driving mutually beneficial outcomes through effective communication and strategic engagement.
Networking and cultivating strategic partnerships stand as key priorities. This involves establishing and nurturing connections with industry peers, potential collaborators, and stakeholders to drive mutually beneficial outcomes. The role requires active participation in industry events, conferences, and forums to expand reach and identify opportunities for collaboration. Strong interpersonal skills are essential for building trust and fostering long-term relationships that support organizational growth.
Analytical thinking is essential for evaluating complex problems, identifying patterns, and deriving logical conclusions from data. This skill enables professionals to break down intricate issues into manageable components, assess risks, and make informed decisions. Individuals proficient in analytical thinking often employ structured methodologies, such as data analysis or root cause analysis, to uncover insights and drive strategic solutions. Employers value this capability for roles that demand problem-solving, critical evaluation, and evidence-based decision-making.
Qualified candidates must submit their application, including a cover letter, salary expectations, and a comprehensive CV, along with a contact number for daytime calls, to jobs1@hcsaffiliatesgroup.com. The subject line should specify “Activation Team Lead- Stanza,” and applicants must clearly state their location in the submission.
Qualifications
BA/BSc/HND , Diploma , Others
Experience Required
1 year
