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Home Jobs Nairobi Senior Client Relations Specialist – China Market

Senior Client Relations Specialist – China Market

Stan Consulting Group Limited  · Consulting

Full Time Nairobi
Nairobi
Deadline: 4 September 2026
Posted June 7, 2026

We are seeking a highly motivated professional to fill this critical role, where you will be responsible for executing a diverse range of essential duties. Your tasks will include managing key operational functions, ensuring compliance with company policies and industry regulations, and collaborating with cross-functional teams to drive project success. Additionally, you will be tasked with analyzing performance metrics to identify opportunities for improvement, preparing detailed reports for senior leadership, and implementing strategic initiatives to enhance overall efficiency. Proficiency in relevant software tools and strong communication skills are necessary, along with a proven ability to meet deadlines and prioritize competing demands effectively.

Forge strategic partnerships and cultivate robust connections with Chinese enterprises and professional networks.

Develop and expand the client base by securing new clients while fostering growth within the existing client portfolio.

Expand revenue streams through strategic growth in deposit acquisition, trade finance solutions, remittance services, guarantee offerings, and foreign exchange income generation.

Drive growth in asset and liability management while expanding non-funded income streams to meet established targets.

Oversee and expand a client portfolio consisting of Chinese-speaking individuals, ensuring robust relationship management and sustained growth through strategic engagement and tailored solutions.

Foster and sustain meaningful connections with essential stakeholders and prominent Chinese associations to enhance collaborative efforts and mutual understanding.

Act as the primary point of contact for addressing client inquiries and providing expert advisory services.

Deliver exceptional customer service in every client interaction to ensure a consistently positive experience.

Forge strategic alliances and cultivate external partnerships within the Chinese commercial landscape, fostering collaboration and synergy across the business ecosystem.

Promptly and effectively address and resolve customer issues.

Facilitate seamless client onboarding and expedite transaction processing to ensure operational efficiency and customer satisfaction.

Foster collaborative connections with various departments to enhance cross-functional alignment and synergy.

Seeking a highly skilled professional with a minimum of three years of experience in [relevant field], preferably holding a bachelor’s degree in [specific field of study]. Proficiency in [specific software/tools] and strong analytical abilities are essential. Candidates must demonstrate excellent communication skills, both written and verbal, and the capacity to collaborate effectively within a team. Responsibilities include [specific tasks or duties], along with the ability to manage multiple projects simultaneously under tight deadlines. A commitment to continuous learning and adaptability in a fast-paced environment is required. Familiarity with [specific regulations/standards] is highly desirable.

A recognized university degree, specifically at the bachelor’s level, is required for this position.

Fluency in Mandarin Chinese is an essential requirement for this position.

Proficiency in banking, sales, or relationship management brings additional merit to the role.

Proficiency in trade finance and corporate banking products is preferred.

Exceptional interpersonal abilities and the capacity to cultivate and sustain productive professional relationships are essential.

Proven expertise in cultivating and expanding business relationships to drive growth and revenue is essential. The ideal candidate will possess a strong ability to identify new opportunities, negotiate agreements, and strategically enhance market presence. Demonstrated experience in creating long-term partnerships, securing deals, and maximizing profitability is required. Additionally, excellent communication and interpersonal skills are crucial for effectively engaging with clients, stakeholders, and internal teams to achieve organizational objectives.

Proactively demonstrates a deep understanding and appreciation of diverse cultural backgrounds, ensuring interactions and communications are inclusive and respectful. Recognizes the importance of cultural nuances in global and local contexts, adapting behavior and approaches accordingly. Maintains awareness of one’s own cultural perspective and biases while fostering an environment of mutual respect and collaboration among team members from varied cultural origins.

Capable of consistently achieving stringent performance benchmarks within established parameters.

Thrives in rapidly changing and highly competitive settings by maintaining flexibility and resilience.

Exhibits unwavering integrity and maintains the highest standards of professionalism in all responsibilities undertaken.

Proven ability to communicate effectively and negotiate persuasively with diverse stakeholders, ensuring alignment and fostering strong professional relationships.

Qualifications

BA/BSc/HND

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