Job Summary
The Head of ICT will spearhead the organization’s Information & Communication Technology division, guaranteeing secure, dependable, and high-performing IT systems that underpin business operations and drive strategic expansion. This position encompasses the management of ICT infrastructure, information security protocols, digital transformation projects, systems support, and the creation of innovative technology solutions to elevate service delivery standards.
The preferred applicant will be an experienced ICT specialist with a proven track record in financial systems, IT governance, cybersecurity, and digital innovation.
Oversee and execute a range of critical tasks, ensuring alignment with organizational objectives and operational standards. Develop and implement strategic initiatives to enhance productivity, efficiency, and overall performance. Collaborate with cross-functional teams to drive project completion, resolve challenges, and maintain high-quality deliverables. Monitor progress through regular assessments, providing data-driven insights and actionable recommendations to optimize processes. Foster a culture of accountability, innovation, and continuous improvement while adhering to compliance and ethical guidelines. Serve as a key liaison between departments, stakeholders, and leadership to facilitate seamless communication and decision-making.
The role involves formulating and executing information and communication technology (ICT) strategies while providing visionary leadership to drive digital transformation initiatives. Key responsibilities include developing long-term ICT roadmaps, aligning technology investments with organizational objectives, and fostering innovation through emerging technologies. The position requires strong strategic planning skills, a deep understanding of ICT trends, and the ability to lead cross-functional teams. Additionally, it entails overseeing IT governance, risk management, and cybersecurity frameworks to ensure compliance and operational resilience. Candidates must possess proven experience in ICT leadership, a track record of delivering scalable solutions, and exceptional communication abilities to engage stakeholders at all levels.
Formulate, execute, and oversee ICT strategies that are fully integrated with and support the organization’s overarching business objectives.
Offer strategic leadership and guidance to the ICT team, fostering an environment of high performance and ongoing enhancement.
Spearhead digital transformation efforts aimed at optimizing operational efficiency, elevating customer experience, and advancing automation capabilities.
ICT Infrastructure & Systems Management
Responsible for the supervision of installation, configuration, and ongoing maintenance of all IT hardware, software, networks, and communication systems.
Maintain the peak operational efficiency, scalability, and security of essential systems—such as credit management systems, databases, and digital platforms.
Oversee the implementation of system upgrades, cultivate strategic partnerships with vendors, and execute IT procurement activities while strictly adhering to allocated budgets.
We are seeking a seasoned professional to oversee cybersecurity and risk management initiatives, ensuring robust protection of our digital assets and compliance with regulatory standards. The ideal candidate will possess deep expertise in identifying vulnerabilities, implementing security measures, and mitigating potential threats to safeguard organizational integrity. Responsibilities include developing and enforcing security policies, conducting risk assessments, and leading incident response efforts to minimize disruptions. Proficiency in frameworks such as NIST, ISO 27001, or similar is essential, along with strong analytical skills to assess emerging risks and recommend strategic solutions. This role demands a proactive approach to staying ahead of evolving cyber threats while collaborating with cross-functional teams to foster a culture of security awareness.
Implement and oversee comprehensive information security measures designed to safeguard critical data, systems, and network infrastructure effectively.
Spearhead comprehensive cybersecurity programs focused on threat surveillance, incident mitigation, penetration assessments, and contingency recovery strategies.
Ensure adherence to applicable ICT policies, laws, and regulatory standards, including Data Protection guidelines.
Provides technical assistance for systems operations while delivering comprehensive user training programs to ensure proficiency and maximize system utilization.
Oversee helpdesk functions to ensure efficient operation and prompt resolution of IT-related issues.
Maintain accurate records of systems, processes, and disaster recovery procedures.
Design and implement user training initiatives aimed at improving system adoption and fostering digital competency among participants.
ICT Governance & Compliance ensures adherence to regulatory standards, internal policies, and industry best practices to mitigate risks and uphold organizational integrity. This role involves developing, implementing, and monitoring frameworks that align with legal requirements, including data protection laws, cybersecurity regulations, and IT governance principles. Responsibilities include conducting audits, assessing compliance gaps, and providing strategic guidance to enhance operational efficiency and security posture. A strong understanding of ICT frameworks such as ISO 27001, CUBIT, or ITIL is required, along with expertise in risk management and regulatory reporting. Collaboration with cross-functional teams is essential to foster a culture of compliance and drive continuous improvement in governance practices.
Formulate, implement, and uphold comprehensive ICT policies, standards, and procedural guidelines to ensure alignment with organizational objectives and regulatory compliance.
Maintain and routinely test data integrity safeguards, backup protocols, and business continuity strategies to ensure operational resilience and reliability.
Perform routine IT audits to evaluate the efficiency and functionality of systems, pinpointing opportunities for enhancement.
We are committed to fostering a culture of innovation and driving continuous improvement across all aspects of our operations. This role requires a proactive approach to identifying opportunities for enhancement, implementing best practices, and optimizing processes to deliver superior results. The ideal candidate will bring a forward-thinking mindset, strong problem-solving skills, and a passion for driving meaningful change. Responsibilities include analyzing current workflows, proposing innovative solutions, and collaborating with cross-functional teams to ensure sustainable growth and efficiency.
Evaluate and introduce emerging technologies to enhance operational efficiency, ensuring seamless integration and maximum benefit.
Contribute to the creation and enhancement of digital solutions, such as mobile applications, customer-facing portals, and customer relationship management systems.
Evaluate emerging ICT trends and provide strategic guidance to senior leadership to inform decision-making processes.
Seeking a candidate with a minimum of five years of relevant experience in the specified field, along with a proven track record of success in similar roles. The ideal applicant will hold a degree in a related discipline and possess strong analytical, problem-solving, and communication skills. Proficiency in industry-standard software and tools is essential, as is the ability to work independently and collaboratively in a fast-paced environment. Prior experience managing complex projects and leading cross-functional teams is highly desirable. The position requires a detail-oriented mindset, adaptability to evolving priorities, and a commitment to delivering high-quality results.
A Bachelor’s degree in Information Technology, Computer Science, or a closely related field is required.
A master’s degree in Information Technology, Data Science, Cybersecurity, or Business is highly desirable.
With a minimum of seven to ten years of experience in the ICT sector, including at least three years in a leadership capacity, candidates should demonstrate a strong background in information and communication technology.
Proficiency in financial services, banking, microfinance, credit systems, or fintech is strongly favored.
Experts with extensive proficiency in the following areas: are required:
– Advanced understanding of [specific skills/technologies, e.g., cloud computing, data analysis, project management frameworks].
– Demonstrated expertise in [related fields, e.g., cybersecurity, software development lifecycle, Agile methodologies].
– In-depth familiarity with [tools/standards, e.g., AWS, ISO 27001, JIRA, SQL databases].
– Solid grasp of [concepts, e.g., API integrations, risk assessment, compliance regulations].
– Hands-on experience with [tasks, e.g., troubleshooting complex systems, deploying scalable architectures, auditing IT infrastructure].
– Ability to apply [knowledge areas] to develop innovative solutions that enhance operational efficiency and drive organizational growth.
We specialize in designing, implementing, and managing comprehensive ICT infrastructure solutions, including advanced networking architectures and cutting-edge cloud technologies to drive organizational efficiency and scalability.
Establish and enforce cybersecurity frameworks and industry best practices to safeguard organizational assets, ensuring compliance with regulatory standards and mitigating potential threats through proactive risk management strategies.
Proficient in database management systems, including SQL and Oracle, with expertise in maintaining, optimizing, and securing relational databases to ensure data integrity and performance efficiency.
Core business applications encompass enterprise resource planning (ERP) systems, loan management platforms, and customer relationship management (CRM) tools, each integral to operational efficiency and strategic decision-making.
Ensuring adherence to data protection regulations and maintaining compliance with applicable legal standards are critical responsibilities integral to this role.
A thorough understanding of essential skills and core competencies is required for this role. Candidates must demonstrate proficiency in a variety of professional abilities, including strong problem-solving, adaptability, and effective communication. The position demands a blend of technical expertise and interpersonal strengths, ensuring the ability to collaborate efficiently within a team environment. Attention to detail, organizational skills, and a commitment to continuous learning are also essential for success in this position.
Exceptional ability to lead and develop teams, coupled with a proven track record in people management.
Demonstrates strong analytical skills and the capacity to make sound, timely decisions.
Maintaining the highest standards of integrity, confidentiality, and professional ethics is essential.
Accomplished in overseeing project timelines, budgets, and deliverables while fostering strong relationships with external partners and vendors to ensure seamless collaboration and high-quality outcomes.
Must possess strong resilience and the capacity to perform effectively amidst demanding circumstances while consistently meeting established deadlines.
Demonstrated ability to convey information effectively and cultivate strong relationships with stakeholders.
Qualifications
BA/BSc/HND , MBA/MSc/MA
Experience Required
7 - 10 years
