Seeking a highly motivated individual with a Bachelor’s degree in a relevant field and at least three years of hands-on experience in a similar role. The ideal candidate will possess strong analytical skills, proficiency in industry-standard software tools, and the ability to work collaboratively in a fast-paced environment. Responsibilities include conducting thorough research, preparing detailed reports, managing project timelines, and ensuring compliance with organizational policies. Additionally, the position requires exceptional communication skills to liaise with stakeholders, address inquiries, and present findings clearly and concisely. Prior experience in a leadership or mentorship capacity is a strong plus.
A diploma or degree in Tourism, Hospitality, Travel Management, or a closely related discipline is required for this position.
A minimum of eight to ten years of professional experience in travel consulting or tour operations is required.
Role Summary
This position entails designing and overseeing bespoke travel solutions throughout Kenya and East Africa, encompassing safari packages and cross-border itineraries. Duties include addressing client requests, generating detailed quotes, facilitating reservations, and guaranteeing seamless travel coordination from initial planning to final execution.
Key responsibilities include overseeing daily operations, managing a team of professionals, and ensuring adherence to company policies and industry regulations. Additionally, the role involves developing and implementing strategic initiatives to enhance productivity, fostering a collaborative work environment, and driving organizational growth. The position requires monitoring performance metrics, addressing operational challenges, and providing leadership to drive continuous improvement. Strong communication and problem-solving skills are essential, alongside a proven track record in a similar role with demonstrated success in achieving business objectives.
Craft bespoke travel itineraries tailored to each client’s specific requirements and financial parameters.
Develop and submit competitive pricing proposals while overseeing and coordinating bookings.
Collaborate closely with hotels, transportation providers, and internal departments to ensure seamless planning and execution of travel arrangements.
Efficiently manage itinerary updates and respond promptly to client requests to ensure seamless travel arrangements and exceptional service delivery.
Develop and maintain robust client relationships while delivering outstanding service at every interaction to exceed expectations.
Stay informed about the latest developments and patterns in travel across East African destinations.
Support profitability through effective pricing and supplier negotiations
Demonstrates proficiency in relevant technical, analytical, or interpersonal skills essential for the role. Possesses strong problem-solving abilities, attention to detail, and the capacity to work collaboratively in a team environment. Exhibits adaptability in responding to evolving priorities and demonstrates a commitment to continuous learning and professional development.
Demonstrates extensive expertise in crafting compelling destinations and meticulously structured itineraries.
Proven ability to communicate clearly and effectively, combined with a strong commitment to delivering exceptional customer service, is essential.
Demonstrated aptitude for managing multiple tasks efficiently while maintaining a high level of organization and prioritization.
Skilled in utilizing Microsoft Office applications and the Wet itinerary software platform.
Demonstrates exceptional proficiency in problem resolution and supplier relationship oversight, ensuring efficient collaboration and seamless procurement processes.
Qualifications
BA/BSc/HND , Diploma
Experience Required
8 - 10 years
