JOB SUMMARY
Rest Sure Insurance Agencies Ltd. seeks a detail-oriented, methodical, and driven Insurance Administration Officer to oversee the agency’s operational and structural workflows. The ideal candidate will serve as the foundation of our back-office operations, guaranteeing efficient policy administration, precise underwriting documentation, meticulous maintenance of client records, and expedited claims management. Beyond these core administrative functions, the officer will enhance the agency’s digital infrastructure by refining customer onboarding processes, monitoring online lead tracking systems, and strengthening digital brand visibility to drive portfolio expansion.
Oversee a comprehensive range of critical duties and responsibilities integral to the role, ensuring alignment with organizational objectives and operational excellence.
Policy Administration & Workflow: Develop, evaluate, and execute insurance applications, endorsements, and policy documents across diverse product lines, guaranteeing precise structural alignment throughout the process.
Client servicing and account management involve overseeing client portfolios to deliver prompt, professional guidance on premium quotes, coverage details, account inquiries, and renewal arrangements.
As the primary liaison with collaborating insurance underwriters, facilitate seamless risk verification, documentation submission, and prompt policy issuance to ensure smooth operational workflows.
Systematically receive insurance claims notices, compile necessary documentation to support clients, submit claims to underwriters, and proactively follow up to facilitate timely settlements.
Database Integrity & Reporting: Ensure meticulous organization, security, and accuracy of both digital and physical client records. Produce structured, periodic reports encompassing production data, performance metrics, and operational capacity analyses.
You will play a key role in executing digital marketing campaigns across various social media and online platforms, ensuring seamless implementation and performance tracking. Your responsibilities will include monitoring customer engagement metrics in the digital space, tracking incoming leads generated through digital channels, and overseeing web-based client communication portals to facilitate efficient interaction.
Ensure that all administrative processes comply rigorously with established internal standard operating procedures as well as with the legal requirements mandated by local insurance regulatory authorities.
Seeking a candidate who meets the following qualifications and requirements: a minimum of five years of relevant experience in the field, a bachelor’s degree in a related discipline, and proficiency in industry-standard software tools. Strong analytical skills, attention to detail, and the ability to work both independently and collaboratively are essential. Familiarity with regulatory standards and compliance protocols is also required. Excellent communication skills, both written and verbal, are necessary to convey complex information effectively.
A relevant academic qualification for this role includes a Diploma or Bachelor’s Degree in fields such as Insurance, Business Administration, Finance, Project Management, or a comparable commercial discipline.
A Certificate of Proficiency (COP) qualification is strongly preferred, providing a significant competitive edge for candidates who possess it.
Professional Experience: A minimum of one year of specialized experience in back-office insurance operations, administrative duties, underwriting support, or financial services portfolio management is required.
Proficient in utilizing the Microsoft Office suite—specifically Word and Excel—combined with hands-on experience across digital business platforms, content delivery tracking systems, and lead management tools. Possesses exceptional communication skills, a keen eye for detail, and the capacity to operate autonomously with minimal supervision.
We value candidates who possess the following essential skills and qualifications, along with a range of compelling benefits. Successful applicants will demonstrate proficiency in [specific competencies], ensuring alignment with our organizational goals. The role requires expertise in [key areas], supported by a track record of [relevant experience]. Additionally, applicants must exhibit strong interpersonal abilities and a commitment to [specific values or principles]. In return, we offer a comprehensive benefits package that includes [list benefits], fostering both personal and professional growth. This opportunity provides a platform for individuals to contribute meaningfully while advancing their careers in a dynamic and supportive environment.
Core Competencies: Demonstrated integrity, adherence to professional documentation standards, analytical problem-solving abilities, and exceptional time-management capabilities.
You will receive a fixed gross salary of KES 25,000 per month, complemented by a highly competitive, uncapped commission structure applicable to all newly sourced or successfully closed business lines.
Provides extensive industry insight and well-defined pathways for career advancement into focused leadership positions.
Qualifications
BA/BSc/HND , Diploma , Professional Certificate
Experience Required
1 - 5 years
