This role is designed to fulfill a strategic function within the organization, driving key initiatives and contributing to overall business objectives. The successful candidate will be responsible for executing core responsibilities that support operational efficiency and growth. Essential qualifications include a relevant degree or equivalent experience, along with specialized skills pertinent to the position. Daily duties encompass a range of tasks aligned with departmental goals, ensuring alignment with company standards and performance metrics. Collaboration with cross-functional teams will be necessary to achieve project milestones and deliver measurable results.
This position involves providing technical expertise for the design, development, analysis, and management of NCAA Digital Business Middleware platforms, ensuring seamless integration with the Core Banking System, Bank Channels, Partners, and other third-party systems.
The position drives the execution of business strategy via the RITA by facilitating seamless information flow across diverse Bank Systems. It demands robust prototyping capabilities, strong interpersonal skills, and the capacity to collaborate effectively within an agile team to address competing priorities. Additionally, the role involves designing solutions aligned with a broader roadmap and actively supporting implemented technologies.
Oversee critical account management functions, ensuring consistent delivery of high-quality service and adherence to client expectations. Manage key client relationships, identifying opportunities for growth and expansion within assigned accounts. Develop strategic plans to enhance client satisfaction while maintaining profitability and operational efficiency. Monitor account performance metrics to assess progress and address any deviations from targets promptly. Collaborate with cross-functional teams to align resources and resolve issues that may impact client deliverables. Conduct regular reviews with stakeholders to evaluate account health and adjust strategies as needed. Ensure compliance with company policies, contractual obligations, and industry regulations throughout all account activities.
The successful fulfillment of these responsibilities will significantly bolster the NCAA brands by executing the following key duties:
The design, analysis, development, delivery, and continuous enhancement of all Systems Integration processes account for 40% of the role’s responsibilities.
Deliver second-line assistance for escalated issues referred by the IT Operations and IT Applications teams, accounting for 20% of your responsibilities.
Ensuring strict compliance with internal policies and procedures is essential for the development and management of NCAA Integration Platforms and Middleware repositories, aligning with ITIL and other industry best practices (10%).
Support and maintain existing service lifecycle artifacts in accordance with agreed service level agreements. Additionally, effectively manage relationships and protocols with other technical platform owners as well as internal business stakeholders, accounting for 10% of the role’s responsibilities.
Provide guidance to internal stakeholders regarding technology enhancements that will effectively support and optimize the achievement of business goals, which accounts for 10% of the role’s responsibilities.
Job Specifications
Design, develop, and continuously enhance the Bank’s Integration Platforms, including the Enterprise Service Bus (ESB) and Service-Oriented Architecture (SOA) components.
Enforce organizational policies and procedures governing the administration of software applications in accordance with ITIL standards and industry best practices.
Offer specialized expertise in resolving second-level escalations for the bank’s Integration Platforms, supporting teams responsible for daily IT platform operations.
Leverage expertise in essential technology concepts and platforms, including Oracle SOA and Java, to drive effective solutions and operational excellence.
Maintain service availability in alignment with the agreed-upon Service Level Agreements (SLAs) to meet operational targets consistently.
Collaborate closely with business and product development teams to establish functional and technical specifications, subsequently proposing strategic solutions tailored to these requirements.
Effective oversight of interactions and formal agreements with external partners contributing to service delivery is essential.
Offer expert technical counsel and support to users and stakeholders, addressing their inquiries and concerns with precision and clarity.
In-house software applications are developed by the organization.
Utilize source control and bug tracking systems effectively to streamline development workflows and ensure seamless collaboration across teams.
To maintain the integrity and value of our technological investments, continuously monitor and update all assigned bank information technology platforms in alignment with the latest advancements and industry best practices.
Assess, implement, and sustain the designated work packages for Integration Projects while adhering to the established timeline constraints.
Offer strategic contributions to the formulation and ongoing refinement of the Business Continuity Plan and Data Security Plan specifically for the Integration Platforms, ensuring uninterrupted service delivery at all times.
Facilitating knowledge transfer sessions on integration platforms for both the IT Operations and IT Applications teams, as and when necessary, is a key responsibility of this role.
Conducts research and development initiatives to assess emerging technologies and their feasibility in enhancing platform performance.
Develop comprehensive unit test cases to validate the robustness, edge case handling, usability, and overall reliability of the software, ensuring that all functionalities perform as expected under various conditions.
Monitor customer feedback and address service user concerns to uphold exceptional service quality at all times.
Qualifications
BA/BSc/HND
