The service advisor serves as a vital intermediary between customers and the organization, meticulously coordinating repair services to align with both customer expectations and company-established protocols. Additionally, they maintain direct communication with customers, providing timely updates on repair progress and ensuring transparency throughout the process.
Oversee and execute a comprehensive range of critical tasks, ensuring alignment with organizational objectives and operational standards. Lead initiatives that enhance productivity, streamline workflows, and foster innovation across departments. Develop and implement strategic plans to optimize resource allocation, improve efficiency, and drive sustainable growth. Monitor performance metrics, analyze data trends, and present actionable insights to senior leadership to support informed decision-making. Collaborate with cross-functional teams to identify opportunities for improvement, implement best practices, and maintain high standards of quality. Serve as a liaison between executive leadership and operational teams to ensure clear communication, accountability, and alignment with company goals.
Professionally greeting clients and carefully assessing their vehicle repair requirements.
Accurately documenting vehicle service requirements by creating detailed job cards that outline all necessary repairs.
Providing customers with accurate repair timelines and maintaining strict adherence to them by offering regular progress updates throughout the repair process.
Compiling accurate repair estimates and maintaining consistent communication with clients to secure prompt authorization for repair services.
Drafting invoices for the fully completed repair works and verifying that payments are processed promptly.
Oversee ongoing repair activities by coordinating with workshop procurement teams and technicians to guarantee timely completion of repair projects.
Ensuring the completion of final repair works meets the company’s established quality benchmarks and adheres to expected standards.
Resolving customer inquiries and complaints efficiently while maintaining a professional demeanor to ensure complete customer satisfaction.
Maintaining accurate and current customer records, as well as detailed vehicle repair and service reports, is essential to this role.
Qualified and enthusiastic applicants are encouraged to send their curriculum vitae to sm@staustinsauto.co.ke, with the job title specified in the email subject line.
Qualifications
Diploma
Experience Required
3 years
