To deliver exceptional support as an integral member of the team, this role is designed to enhance operational efficiency by fulfilling critical responsibilities with precision and expertise. The position requires a proven ability to manage complex tasks, strong interpersonal skills to collaborate effectively, and a commitment to upholding the highest standards of professionalism. Key duties include overseeing project execution, resolving challenges with innovative solutions, and ensuring alignment with organizational objectives. The ideal candidate will possess relevant qualifications, a track record of success in similar roles, and the adaptability to thrive in a dynamic work environment.
We are expanding our team and looking for a proactive Account Manager to cultivate and sustain robust, long-term client relationships. This position requires collaborating with key business stakeholders, identifying client requirements, and acting as the primary liaison. You will partner closely with customers and internal teams across functions to guarantee the prompt and successful execution of solutions, thereby enhancing customer satisfaction, retention, and business expansion.
Oversee a broad range of critical duties encompassing strategic planning, operational execution, and performance monitoring to ensure organizational objectives are consistently achieved. Lead cross-functional teams to foster collaboration, drive innovation, and maintain high standards of productivity. Develop and implement policies, procedures, and frameworks that enhance efficiency, mitigate risks, and support sustainable growth. Monitor key performance indicators, analyze trends, and present data-driven insights to senior leadership to inform strategic decision-making. Serve as a liaison between departments, stakeholders, and external partners to align efforts and resolve complex challenges. Ensure compliance with regulatory requirements, industry standards, and internal policies while promoting a culture of accountability and continuous improvement.
We are seeking a skilled Client Management professional to oversee and nurture client relationships, ensuring high levels of satisfaction and retention. The ideal candidate will possess strong communication skills, a customer-centric approach, and the ability to resolve issues efficiently. Responsibilities include maintaining regular contact with clients, addressing their needs, and collaborating with internal teams to deliver exceptional service. A proven track record in client management or a related field is required, along with proficiency in CRM tools and excellent interpersonal abilities. The role demands adaptability, problem-solving skills, and a commitment to fostering long-term partnerships.
Ensure strict adherence to the contract’s Terms of Reference (Tors) and Service Level Agreements (SLAs) in accordance with established expectations.
Ensure all contracted staff contracts are renewed promptly and in accordance with established timelines.
Ensure all contracted staff at the client organization utilize their allocated leave within the specified contract periods.
Responsible for administering and updating an electronic database that houses all records pertaining to contracted staff within your designated account.
Maintain up-to-date personal files for all employees under your supervision, ensuring each file contains all required documentation and that these records are consistently reflected in the system.
Establish and administer schedules for performance review cycles, defining clear and achievable deadlines to ensure timely completion.
Continuously evaluate team members’ performance and provide ongoing coaching and mentoring to drive excellence.
Manage third-party interactions in accordance with the Managing Director’s directives and approval.
Responsible for overseeing and managing all aspects of payroll processing, ensuring accurate and timely compensation for employees while maintaining compliance with relevant regulations and company policies. This role involves calculating wages, deductions, and tax withholdings, as well as preparing and distributing paychecks or direct deposits. Additionally, the position requires reconciling payroll discrepancies, maintaining precise records, and collaborating with HR and finance teams to resolve payroll-related inquiries. Strong attention to detail, proficiency in payroll software, and adherence to strict confidentiality standards are essential for success in this role.
Ensure all contracted staff under your purview are fully registered with PIN, NSSF, and NAIF, and follow up diligently to maintain compliance with regulatory requirements.
You are responsible for managing an electronic database that contains all records of contracted staff associated with your account.
Maintain strong collaboration with HR and Accounts departments to address employee relations, payroll processing, and matters concerning fee note preparation.
To guarantee timely delivery and follow-up of invoices and purchase orders, ensure payments are processed efficiently.
Ensure timely communication of all client recruitment requests to management and expedite the filling of vacant positions.
Compile an updated monthly payroll list for all employees assigned to the designated accounts, ensuring completion and submission by the 15th of each month.
We are seeking a dedicated professional to oversee employee relations and welfare initiatives, ensuring a supportive and compliant workplace environment. The ideal candidate will facilitate effective communication between staff and management, address workplace concerns, and implement policies that promote employee well-being. Responsibilities include resolving conflicts, conducting investigations, and fostering a positive organizational culture. Requirements include strong interpersonal skills, a deep understanding of labor laws, and prior experience in HR or a related field. This role plays a crucial part in maintaining a harmonious and productive workplace.
Monthly, the Chair organizes contracted staff meetings at the station and communicates key decisions or discussions from these gatherings to management.
Handle all staff complaints presented to you with professionalism and diligence.
Develop and execute comprehensive human resource management policies and procedures to ensure organizational alignment and compliance with legal and ethical standards.
Offer expert guidance and strategic recommendations regarding disciplinary measures.
Ensure a safe and secure work environment for all employees by actively identifying and mitigating potential hazards.
Responsibilities include coordinating and arranging schedules for staff meetings to ensure optimal attendance and productivity.
Address employee concerns and complaints in accordance with established company procedures.
We are seeking a dedicated professional to oversee client retention and cultivate strong client relations, ensuring sustained satisfaction and engagement. The successful candidate will spearhead initiatives to retain existing clients while fostering long-term partnerships through proactive communication and tailored solutions. Responsibilities include analyzing client feedback, identifying opportunities for improvement, and implementing strategies to enhance client loyalty and value. Additionally, this role requires a collaborative approach, working closely with cross-functional teams to address client needs and drive retention metrics. Strong interpersonal skills, strategic thinking, and a customer-centric mindset are essential for excelling in this position.
Introduce innovative products and services while strengthening current partnerships to drive mutual growth and satisfaction.
Collaborate with technical personnel and internal stakeholders to effectively address and fulfill customer requirements.
Conduct internal and external client debriefs, facilitating structured discussions to gather and disseminate key insights and feedback.
We are seeking a seasoned Risk Management professional to identify, assess, and mitigate potential risks that could impact organizational objectives. The role requires analyzing financial, operational, and strategic risks while developing robust frameworks to ensure compliance with regulatory standards and industry best practices. You will collaborate with senior leadership to implement risk mitigation strategies, conduct thorough risk assessments, and maintain comprehensive risk registers. Additionally, you will monitor emerging risks, provide actionable insights, and foster a culture of risk awareness across the organization. Strong analytical skills, proficiency in risk assessment tools, and the ability to communicate complex risk scenarios are essential. A background in finance, economics, or related fields is preferred, along with relevant certifications such as FRM or PRM.
Identify and record potential hazards and areas of vulnerability for SLMC and its clients, with particular emphasis on adherence to PPE regulations and workplace safety conditions.
Identify, monitor, and provide coaching and reporting for staff exhibiting risky behaviors or reputational concerns.
Ensure the protection of SLMC and client assets from any form of loss.
Ensure strict adherence to established procedures, actively participate in risk control meetings, and proactively offer recommended training where applicable.
Performs additional responsibilities as assigned by management on an ongoing basis.
Measures critical to evaluating success, including but not limited to productivity rates, quality benchmarks, and efficiency metrics, will serve as the foundation for assessing performance. These indicators, tailored to specific goals and objectives, will provide clear benchmarks against which achievements can be measured. Regular analysis of these metrics will enable data-driven decision-making, ensuring alignment with organizational priorities and fostering continuous improvement.
Payroll submissions must be completed and submitted no later than the 15th day of each month.
Maintain thorough documentation of monthly meetings conducted with staff.
Ensuring strict adherence to leave attendance policies is essential.
The duration required to resolve staff complaints constitutes a critical performance metric for this position.
Responsibilities include maintaining detailed records of staff meetings.
Resolving customer complaints efficiently and effectively ensures high levels of satisfaction and maintains brand reputation. This role requires attentive listening, clear communication, and problem-solving skills to address concerns promptly and accurately. Professionals in this position analyze issues, provide appropriate solutions, and follow up to confirm resolution, all while maintaining a positive and professional demeanor.
Business development and innovation are critical to driving growth and maintaining a competitive edge. This role involves identifying new business opportunities, fostering strategic partnerships, and expanding market reach. Collaboration with cross-functional teams is essential to align initiatives with organizational goals. Additionally, a strong focus on creative problem-solving and forward-thinking strategies is required to implement innovative solutions. The ideal candidate will possess a proven track record in business expansion, a deep understanding of market trends, and the ability to adapt to evolving industry demands.
Compliance and Risk Management entails ensuring adherence to regulatory standards, internal policies, and industry best practices while proactively identifying, assessing, and mitigating potential risks to safeguard organizational integrity and operational stability. This role involves developing and implementing robust compliance frameworks, conducting regular audits, and fostering a culture of accountability to prevent violations and minimize exposure to financial, legal, or reputational harm. Additionally, professionals in this field analyze emerging risks, evaluate control effectiveness, and collaborate with cross-functional teams to align business strategies with regulatory requirements and risk tolerance levels.
Monthly distribution of employee payslips is conducted on a consistent basis.
Requirements
A relevant business-related degree, preferably with a specialization in Human Resources, or a business-related diploma, complemented by at least two years of demonstrated leadership experience, is required.
Skilled in creating tailored solutions that prioritize client requirements and preferences.
Proficient in active listening, negotiation tactics, and delivering compelling presentations.
Demonstrates a strong capacity to oversee numerous projects simultaneously with meticulous attention to detail.
Proven ability to communicate effectively in both spoken and written formats.
Submit your curriculum vitae to talentsourcing@sheerlogicltd.com by June 10, 2026, ensuring the job title is specified in the subject line.
Qualifications
BA/BSc/HND , Diploma
Experience Required
2 years
