Job Summary
The Head of ICT will spearhead the organization’s Information & Communication Technology division, guaranteeing robust, secure, and high-performance IT systems that underpin business operations and drive strategic expansion. This position oversees the management of ICT infrastructure, information security protocols, digital transformation projects, systems support mechanisms, and the creation of innovative technology solutions to elevate service delivery standards.
The preferred applicant will be an experienced ICT leader, possessing extensive expertise in financial systems, IT governance, cybersecurity, and digital innovation.
Oversee and execute key responsibilities encompassing strategic planning, operational management, and team leadership to drive organizational success. Develop and implement policies, processes, and initiatives that enhance efficiency, productivity, and overall performance. Collaborate with cross-functional teams to identify opportunities for improvement, optimize workflows, and achieve business objectives. Monitor and evaluate performance metrics to ensure alignment with goals, while providing guidance and support to team members to foster professional growth and accountability. Additionally, serve as a liaison between departments, ensuring seamless communication and coordination to meet project deadlines and deliver high-quality results consistently.
The ICT Strategy & Leadership role focuses on developing, implementing, and overseeing an organization’s information and communication technology vision, ensuring alignment with business objectives. Key responsibilities include formulating long-term ICT strategies, leading digital transformation initiatives, and managing technology investments to drive innovation and efficiency. The position requires advanced leadership skills to guide cross-functional teams, foster collaboration, and ensure robust cybersecurity and data governance frameworks. Candidates must possess a proven track record in ICT management, strategic planning, and stakeholder engagement, along with expertise in emerging technologies such as cloud computing, AI, and IoT. Strong analytical, communication, and project management abilities are essential to navigate complex technological landscapes and deliver sustainable business solutions.
Formulate, execute, and oversee ICT strategies that are fully integrated with and support the organization’s overarching business objectives.
Offer strategic guidance and oversight to the ICT team, fostering a culture of excellence and driving ongoing enhancements in performance.
Lead digital transformation projects aimed at optimizing operational efficiency, elevating customer satisfaction, and fostering automation to modernize business processes.
We seek a seasoned professional to oversee the development, implementation, and maintenance of comprehensive ICT infrastructure and systems management initiatives. The role involves designing, deploying, and optimizing robust technological frameworks to ensure seamless connectivity, security, and operational efficiency across the organization. Key responsibilities include managing hardware and software assets, coordinating system upgrades, monitoring network performance, and enforcing compliance with industry standards and organizational policies. Additionally, the position demands expertise in troubleshooting complex technical issues, collaborating with cross-functional teams, and providing strategic guidance to enhance overall IT governance and service delivery. Candidates must possess advanced technical competencies, proven leadership capabilities, and a strong commitment to continuous improvement in ICT operations.
Responsible for directing the installation, configuration, and ongoing maintenance of all IT infrastructure, including hardware, software, networks, and communication systems.
Maintain the peak performance, seamless scalability, and robust security of critical systems, such as credit management platforms, databases, and digital infrastructures.
Oversee system upgrades, cultivate strong vendor relationships, and handle IT procurement to ensure alignment with established budgets.
Cybersecurity and risk management professionals are responsible for safeguarding an organization’s digital assets and ensuring compliance with regulatory standards. They identify potential threats, implement protective measures, and develop strategies to mitigate risks while maintaining operational resilience. This role requires expertise in threat detection, incident response, policy enforcement, and security architecture, along with strong analytical skills to assess vulnerabilities and recommend solutions. Candidates should possess relevant certifications, such as CISSP, CASM, or RISC, and demonstrate proficiency in frameworks like NIST, ISO 27001, or CUBIT. Additionally, effective communication and collaboration are essential to align security initiatives with business objectives and foster a culture of awareness across the organization.
Develop and oversee strong information security protocols to safeguard data, systems, and networks against potential threats.
Drive strategic cybersecurity programs encompassing proactive threat monitoring, rapid incident response protocols, comprehensive penetration testing methodologies, and robust disaster recovery planning frameworks.
Ensure adherence to applicable ICT policies, legal frameworks, and regulatory mandates, including Data Protection guidelines.
The position entails providing technical assistance for systems and delivering user training programs. Responsibilities include troubleshooting hardware and software issues, maintaining system integrity, and ensuring optimal performance. Additionally, the role involves creating and delivering training sessions to enhance user proficiency, documenting support activities, and collaborating with IT teams to implement system improvements. Candidates should possess strong problem-solving abilities, familiarity with IT support practices, and excellent communication skills to effectively interact with users at all levels.
Oversee helpdesk operations and ensure the timely resolution of IT issues.
Maintain accurate and comprehensive records of systems, processes, and disaster recovery procedures to ensure compliance and operational readiness.
Develop and oversee user training initiatives aimed at improving system adoption and digital literacy skills.
ICT Governance and Compliance oversees the implementation, monitoring, and adherence to policies, standards, and regulations governing information and communication technologies within the organization. This role ensures alignment with legal requirements, industry best practices, and internal directives while mitigating risks associated with non-compliance. Responsibilities include developing governance frameworks, conducting audits, assessing risks, and providing guidance to stakeholders on regulatory obligations. Additionally, the position involves maintaining documentation, reporting on compliance status, and collaborating with cross-functional teams to foster a culture of accountability and continuous improvement in ICT operations.
Formulate, implement, and maintain ICT policies, standards, and procedures to ensure alignment with organizational objectives and regulatory requirements.
Maintain and routinely test data integrity measures, backup protocols, and business continuity plans to ensure ongoing reliability and preparedness.
Perform periodic IT audits to evaluate system performance and pinpoint opportunities for enhancement.
We foster a culture of ongoing progress and innovative thinking to consistently enhance our operations and deliver superior outcomes.
Evaluate and deploy emerging technologies to enhance operational productivity and effectiveness.
We contribute to the creation and enhancement of digital solutions, such as mobile applications, customer-facing portals, and customer relationship management systems.
Evaluate emerging ICT developments and provide data-driven strategic insights to senior leadership.
Seeking a candidate with a minimum of five years of relevant professional experience and a bachelor’s degree in a related field. Proven expertise in project management, data analysis, and strategic planning is essential. Strong written and verbal communication skills, along with the ability to collaborate effectively in team-based environments, are required. Familiarity with industry-specific software or tools is a plus. The ideal candidate will demonstrate a track record of delivering measurable results and adapting to dynamic work settings.
A bachelor’s degree in Information Technology, Computer Science, or a closely related discipline is required.
A master’s degree in Information Technology, Data Science, Cybersecurity, or Business is preferred.
A minimum of seven to ten years of experience in the field of Information and Communication Technology is required, including a minimum of three years in a supervisory or managerial capacity.
Proficiency in financial services, banking, microfinance, credit systems, or fintech is strongly preferred.
Proficient in the following areas:
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We are seeking a skilled professional to oversee the design, implementation, and maintenance of ICT infrastructure, networking solutions, and cloud-based technologies. The ideal candidate will possess expertise in managing enterprise-level systems, ensuring seamless connectivity, robust security, and optimal performance. Responsibilities include evaluating and deploying cutting-edge solutions, troubleshooting complex issues, and collaborating with cross-functional teams to align technology with organizational goals. Proficiency in cloud platforms (e.g., AWS, Azure, or GCP), networking protocols, and cybersecurity best practices is essential, along with strong problem-solving and analytical skills.
Cybersecurity frameworks and industry-leading practices constitute the foundational elements guiding our security strategies, ensuring robust protection against evolving threats. These structured approaches encompass critical components such as risk assessment methodologies, compliance standards, and incident response protocols, all designed to fortify organizational resilience. Adherence to established guidelines—including but not limited to NIST, ISO 27001, and CIS Controls—demonstrates a commitment to maintaining a secure and compliant environment. Additionally, continuous evaluation and adaptation to emerging threats and regulatory changes are essential to sustaining an effective security posture.
Proficient in managing databases utilizing SQL, Oracle, and other relevant systems is essential.
Core business applications encompass essential systems such as Enterprise Resource Planning (ERP), loan management platforms, and Customer Relationship Management (CRM) software. These tools are deployed to streamline operations, enhance data accuracy, and facilitate informed decision-making across organizational workflows.
Ensuring adherence to data protection regulations and compliance standards remains a critical responsibility within the role, requiring meticulous attention to legal frameworks and organizational policies to safeguard sensitive information. The position demands a thorough understanding of applicable data privacy laws, industry regulations, and internal guidelines to mitigate risks and maintain compliance with evolving standards.
• Demonstrates strong analytical and problem-solving abilities with a keen eye for detail
• Exhibits exceptional organizational and time management skills to prioritize tasks efficiently
• Maintains a high degree of accuracy and thoroughness in all documentation and reporting
• Possesses advanced proficiency in relevant software tools and data analysis techniques
• Communicates clearly and effectively, both verbally and in writing, to collaborate across teams
• Shows adaptability and resilience in dynamic work environments while managing multiple priorities
• Drives continuous improvement through proactive identification of process gaps and implementation of solutions
• Upholds strict adherence to compliance standards and regulatory requirements
• Leads by example with a commitment to ethical conduct and professional integrity
• Encourages a culture of accountability, innovation, and teamwork within the organization
Exemplary leadership abilities and proficiency in managing teams are essential.
Possesses strong analytical and critical thinking skills, enabling effective resolution of challenges and informed decision-making.
Maintaining an unwavering commitment to integrity, confidentiality, and ethical professionalism is essential.
Accomplished in managing projects and cultivating vendor relationships with precision and expertise.
Consistently performs effectively in high-pressure environments while meeting established deadlines.
Effective interpersonal communication and adept stakeholder engagement are essential for this role.
Qualifications
BA/BSc/HND , MBA/MSc/MA
Experience Required
7 - 10 years
