Our client, a prominent telecommunications provider, is currently seeking a Field Operations Engineer specializing in Fiber.
We are seeking a motivated professional to join our team in the capacity of [Job Title]. The primary objective of this role is to [describe core purpose in 1-2 clear sentences, e.g., “drive strategic initiatives to enhance operational efficiency and deliver measurable business outcomes”]. This position requires [list key requirements, e.g., “a minimum of five years of relevant experience in [industry/function], proficiency in [specific tools/technologies], and exceptional analytical and problem-solving abilities”]. Key responsibilities include [summarize major duties, e.g., “leading cross-functional projects, developing data-driven insights to guide decision-making, and collaborating with stakeholders to align business goals with executable strategies”]. The ideal candidate will demonstrate [mention soft skills or attributes, e.g., “strong leadership, adaptability in dynamic environments, and a commitment to continuous improvement”].
Perform all duties associated with routine maintenance, corrective maintenance, root cause analysis, and network quality initiatives for the fiber optic network with precision and efficiency.
Oversee a comprehensive range of critical tasks to ensure seamless operations and sustained success, including strategic planning, team leadership, and performance optimization. Collaborate with stakeholders across departments to align goals, streamline processes, and drive continuous improvement initiatives. Develop and implement policies, procedures, and best practices to enhance efficiency, compliance, and risk management. Monitor key performance indicators (KPIs) to assess progress, identify gaps, and implement corrective measures as needed. Foster a culture of accountability, innovation, and professional development to empower teams and maximize productivity. Serve as a primary liaison with senior management, providing data-driven insights and recommendations to support informed decision-making and long-term growth strategies.
Assesses and troubleshoots aged or faulty fiber network infrastructure while performing routine preventive maintenance tasks, including inspections and upkeep of optical cables, closure kits, ducts, and manholes.
Generate sensor indicators and conduct inspections to verify that the fiber optic systems are free of faults that could compromise their performance.
Performs routine evaluations of the designated system and addresses any identified defects through corrective actions.
Prepare and maintain comprehensive system records and detailed system diagrams. Conduct fiber optic maintenance tasks such as point-of-break/link analysis, splicing operations, core alignment procedures, and splice quality validation, utilizing the appropriate tools and techniques.
Principal Outputs
Drive the attainment of established performance KPIs through consistent execution of key metrics, ensuring alignment with organizational objectives and fostering a culture of accountability and continuous improvement.
Ensure that the fiber segment maintains an availability rate of no less than 98%.
Successfully meeting 80% of transaction targets (TTs) within the specified service level agreements (SLAs) is required.
Ensure fiber splices maintain a quality slope of less than 0.25 dB/km per segment.
Qualified candidates will possess a combination of academic achievements and relevant professional experience, ensuring a strong foundation for the role. Essential requirements include a degree from an accredited institution in a related field, along with demonstrated expertise acquired through progressive work experience. Additionally, applicants should meet any specialized certifications or license requirements pertinent to the position.
A Bachelor of Science degree in Electronic, Electrical, or Telecommunication Engineering, or an equivalent field, is required.
Gaining expertise in optical fiber technology through structured educational programs and hands-on instruction.
Higher Diploma in Electrical and Electronics Engineering, obtained from an accredited institution, is required. This program should provide a strong foundation in core electrical and electronic principles, including circuit analysis, digital electronics, power systems, and control systems. Proficiency in relevant software tools such as MATLAB, AutoCAD, or PLC programming is essential. Additionally, a solid understanding of industry standards and safety protocols is necessary. The candidate must demonstrate strong problem-solving skills and the ability to work both independently and collaboratively in team settings.
Seeking individuals with specialized certification in fiber technology to join our technical team, ensuring expert-level proficiency in deploying and maintaining advanced fiber optic networks. Candidates must demonstrate comprehensive knowledge of fiber optic principles, installation techniques, and troubleshooting methodologies to support high-speed data transmission systems. This role requires familiarity with industry standards, safety protocols, and the ability to interpret technical schematics and specifications. Proficiency in using fiber optic test equipment and adherence to structured maintenance procedures are essential. Ideal candidates will exhibit strong problem-solving skills and a commitment to continuous learning in this rapidly evolving field.
Experience
With a minimum of two years of hands-on experience in fiber maintenance, you will have developed a strong foundation in maintaining and troubleshooting optical fiber networks. Your expertise will include identifying and resolving issues, performing routine inspections, and ensuring the reliability and efficiency of fiber-optic systems.
Demonstrates a strong ability to analyze market trends, conduct thorough root cause investigations, and pinpoint critical issues, followed by the implementation of targeted actions to enhance network and service availability and quality.
We seek candidates with a proven ability to demonstrate key competencies in [specific skills or areas], ensuring alignment with organizational objectives. The ideal applicant will exhibit strong analytical thinking, effective communication, and collaborative problem-solving skills to drive successful project outcomes. Expertise in [relevant tools, methodologies, or industries] is essential, along with a commitment to continuous learning and adaptability in dynamic environments. Experience managing cross-functional teams or leading initiatives will be highly advantageous. Proficiency in [specific software, frameworks, or languages] is required, and the ability to analyze complex data to inform strategic decisions is critical.
Proficient in technical competencies encompassing advanced problem-solving, system analysis, and software development. Demonstrated expertise in programming languages such as Python, Java, or C++. Strong understanding of database management, network architecture, and cloud computing platforms like AWS or Azure. Capable of designing, implementing, and optimizing efficient algorithms and data structures. Adept at troubleshooting complex technical issues and ensuring system reliability. Familiarity with DevOps practices, including CI/CD pipelines, containerization, and infrastructure as code. Excellent communication skills to collaborate effectively with cross-functional teams and stakeholders.
Fiber optics maintenance requires specialized tools and methodologies to ensure optimal performance and reliability.
Microsoft Office proficiency is essential for this role, with a strong emphasis on Excel, Word, and PowerPoint. Candidates must possess at least two years of hands-on experience in leveraging these applications to create, edit, and manage complex documents, spreadsheets, and presentations. Familiarity with advanced Excel functions, such as pivot tables, LOOKUP, and macros, is highly desirable. Additionally, the ability to collaborate effectively using Office 365 tools, including SharePoint and Teams, is required. Strong attention to detail and the capacity to troubleshoot technical issues independently are crucial for success in this position.
We prioritize delivering exceptional service tailored to each client’s unique needs. Our team is dedicated to understanding and addressing customer concerns promptly and effectively. Strong interpersonal skills and a proactive approach are essential for building lasting relationships and ensuring satisfaction. Experience in customer service or related fields is preferred, along with the ability to handle inquiries with professionalism and empathy.
Demonstrates strong capabilities in planning and organizing tasks efficiently to meet deadlines and objectives, ensuring optimal use of resources and maintaining structured workflows throughout projects.
Proficient in identifying and resolving technical issues efficiently, ensuring minimal downtime and optimal system performance through systematic analysis and problem-solving methodologies. Strong diagnostic skills are essential to pinpoint root causes of malfunctions, while the ability to implement corrective measures promptly is required. Familiarity with diagnostic tools, log analysis, and system monitoring is necessary to support troubleshooting efforts. Experience in both hardware and software environments is beneficial, as is the capability to document issues and resolutions for future reference.
Must possess certification to work at elevated heights, operate within confined spaces, and adapt to all weather conditions.
Responsible for demonstrating proficiency in operational skills and capabilities directly impacting job performance, including a thorough understanding of key processes, systems, and methodologies required to execute responsibilities effectively. Requires expertise in analyzing workflows, identifying inefficiencies, and implementing solutions to enhance productivity and quality. Must possess strong problem-solving abilities, adaptability to evolving business needs, and a commitment to continuous improvement. Proficiency in relevant tools, technologies, and industry best practices is essential, along with the capacity to collaborate cross-functionally to drive operational excellence.
Collaborative individuals are sought to contribute effectively within a group setting, fostering a supportive and productive work environment. Strong interpersonal skills are essential to facilitate seamless cooperation, while adaptability ensures seamless integration into dynamic team structures. Active participation in meetings, brainstorming sessions, and cross-functional projects is required to drive collective success and innovation. Reliable communication and a commitment to shared goals are fundamental to achieving team objectives and maintaining cohesion.
Actively fosters a collaborative workplace where colleagues engage in mutual support and share accountability. By consistently reassessing goals and priorities, teams sustain exceptional performance standards.
Drives organizational growth and differentiation through the conception, development, and implementation of novel ideas, strategies, and solutions that enhance efficiency, effectiveness, and market competitiveness. Requires a forward-thinking mindset, the capacity to leverage emerging technologies and trends, and a commitment to fostering a culture of experimentation and calculated risk-taking. Seeks individuals who can transcend conventional boundaries, challenge the status quo, and advocate for progressive improvements that align with long-term business objectives.
Eager to pioneer innovative ideas and strategies that enhance problem-solving capabilities for both present and upcoming challenges, fostering a culture where fresh perspectives are not only embraced but actively encouraged across the organization. This proactive approach drives continuous performance improvement and cultivates new avenues for business growth.
We are responsible for identifying, assessing, and mitigating potential risks to ensure organizational stability and compliance with regulatory standards. This role requires a proactive approach to analyzing threats, developing contingency plans, and implementing risk management frameworks to safeguard assets and operations. Collaboration with cross-functional teams is essential to align risk strategies with business objectives and maintain transparency in risk reporting. Experience in risk assessment methodologies and familiarity with industry-specific regulations are critical for success in this position.
Conduct a thorough assessment of calculated risks by evaluating potential organizational and stakeholder concerns; identify key areas of risk and develop robust contingency plans to address any unforeseen events; foster a culture of innovation by motivating others to pursue new business opportunities.
Strong analytical reasoning capabilities are essential for this role, enabling you to dissect complex problems, identify key patterns, and derive actionable insights from data. You will leverage these skills to evaluate processes, assess risks, and develop evidence-based solutions that enhance decision-making and operational efficiency. Attention to detail is critical, as you will need to interpret information accurately and ensure precision in your analyses. Additionally, the ability to think logically and systematically will support your problem-solving efforts, allowing you to prioritize tasks effectively and address challenges with a structured approach.
Analyze and discern patterns or relationships among disparate situations, extracting critical or fundamental elements from intricate scenarios. This involves employing innovative, abstract, or inductive reasoning techniques.
Applicants who satisfy the outlined qualifications are requested to submit their application letter, current and expected salary details, and comprehensive CVs, including a daytime contact number, to jobs1@hcsaffiliatesgroup.com. The email subject line should include “Field Operations Engineer – Fiber,” and candidates must specify their preferred location.
Qualifications
BA/BSc/HND , Others
Experience Required
2 years
