Kenya Tea Packers Ltd (KET EPA), our esteemed client, stands as the premier tea blending, packaging, and distribution enterprise, with an impressive 47-year heritage spanning Kenyan and global markets. Renowned for its pioneering approach, KET EPA delivers tailored branding solutions and contract packaging services, supported by an expansive and high-end product range exceeding 50 varieties—encompassing black tea, flavored tea, green tea, purple tea, white tea, orthodox tea, herbal infusions, and refreshing bottled water. To sustain its trajectory of growth and strategic advancement, the company is now seeking to appoint highly skilled, proactive, and exceptional professionals for the following role:
The primary objective of this position is to provide leadership and strategic direction in executing key responsibilities that drive organizational growth and operational excellence.
The ICT Assistant – Network Administration, who reports directly to the Head of ICT, is tasked with evaluating information risks and overseeing the resolution of identified vulnerabilities related to IT security and risks throughout Kenya Tea Packers. This role collaborates closely with the Database Administrator, Business Intelligence, and Reporting teams to coordinate ICT system support activities. Additionally, the incumbent ensures the establishment of secure network connectivity both within and between Keep offices, while maintaining the integrity and security of the company’s systems.
Oversee and administer daily operations to ensure seamless workflow and adherence to established protocols. Collaborate with cross-functional teams to align objectives and drive project execution efficiently. Develop and implement strategic initiatives to enhance productivity, streamline processes, and optimize resource allocation. Prepare and present detailed reports to senior management, highlighting key performance indicators and areas for improvement. Conduct regular assessments to identify inefficiencies and recommend data-driven solutions for continuous enhancement. Maintain compliance with organizational policies, industry regulations, and quality standards while fostering a culture of accountability and excellence.
Evaluates key performance indicators—availability, utilization, throughput, and latency—to ensure peak network performance. Additionally, oversees the strategic selection, installation, configuration, and testing of ICT equipment to uphold system reliability and efficiency.
Monitor and address all incoming communications while troubleshooting networking issues to ensure seamless operation of IT networks, systems, and software applications. Implement and enforce proactive measures to prevent disruptions and maintain optimal performance across the infrastructure.
Present detailed findings and actionable recommendations regarding identified vulnerabilities to the Head of ICT to facilitate prompt corrective measures.
Conduct comprehensive vulnerability assessments utilizing advanced IT security tools and established methodologies to identify and document any security or risk exposures present across the IT network, systems, and software applications.
Designs network specifications by collaborating with users, evaluating workflow, access, information, and security requirements, and developing router administration, which encompasses interface configuration and routing protocols.
Maintains optimal network performance through continuous monitoring and analysis, along with performance tuning; identifies and resolves network issues; escalates unresolved problems to vendors as necessary.
Develops and implements measures to safeguard the network by establishing secure access protocols, continuously monitoring system activity, enforcing control policies, and assessing vulnerabilities, while ensuring all documentation remains current and accurate.
Conducting regular assessments of firewall rules, configurations, and logs in collaboration with the Head of Enhanced Cyber Defense and Security to establish and refine access privileges, control frameworks, and resource allocations.
Support the ICT Manager by evaluating and proposing enhancements to critical ICT policies, including the Disaster Recovery Plan, the Company’s Technology Infrastructure and Systems strategy, and the Business Continuity Plan Standard Operating Procedures.
Maintain and update the ICT support helpdesk system while ensuring prompt, reliable, and uninterrupted assistance is provided to all users of the information and telecommunications network.
Offer foundational training and technical assistance to users regarding network access and software application utilization, while collaborating with the ICT Manager to ensure accurate documentation of all information systems.
Collaborate with vendor support representatives to assess and revise SLAs, addressing technical issues related to end-user hardware, software, MPLS/SD-WAN, and internet connectivity.
To maintain compliance and security standards, verify that all PCs, laptops, and servers within the domain and network operate with licensed and up-to-date operating systems, as well as updated endpoint security software.
Ensure seamless interconnection of all computers with a variety of systems, such as validation systems, file servers, email servers, application servers, and administrative systems.
Collaborate with the Head of ICT to develop the annual ICT training capital expenditure (CAPEX) and operational expenditure (OPEX) budgets.
Execute any additional responsibilities as directed by the Systems Administrator or the Head of ICT.
Key Result Areas:
The following outlines the primary responsibilities and accountability areas for this position:
We are responsible for designing, implementing, and maintaining network infrastructure and security architecture, as well as providing technical support.
Conduct thorough penetration testing and vulnerability assessments on information systems to identify security weaknesses and potential threats.
Overseeing the operational aspects of threat and vulnerability management, this role involves administering and monitoring security risks to ensure comprehensive protection. The position requires regular assessment of potential threats, implementation of mitigation strategies, and continuous evaluation of security posture. Strong analytical and problem-solving skills are essential, along with expertise in security frameworks and compliance standards. Responsibilities include maintaining up-to-date threat intelligence, coordinating incident response efforts, and providing recommendations to enhance organizational security measures.
Deliver comprehensive technical assistance to end-users, addressing inquiries and resolving issues promptly to ensure minimal disruption to operations. Maintain detailed records of support interactions, including problem descriptions, diagnostic steps, and resolution outcomes, in accordance with established protocols. Troubleshoot hardware, software, and network-related problems by leveraging diagnostic tools and systematic methodologies to identify root causes efficiently. Collaborate with cross-functional teams to escalate complex issues when necessary, facilitating timely resolution and maintaining high service standards. Stay current with product updates, emerging technologies, and industry best practices to enhance technical proficiency and deliver informed support.
Plan and oversee the installation and deployment of new hardware and software systems. Facilitate the coordination of firmware updates and application upgrades to ensure optimal performance and compatibility.
Collaborate closely with vendors to troubleshoot and resolve software and hardware issues efficiently.
We seek a candidate with a strong foundation in core competencies that align with our organizational objectives. The ideal applicant will demonstrate proficiency in key areas, including problem-solving, communication, teamwork, and adaptability. Additionally, they must possess solid analytical skills, attention to detail, and the ability to manage multiple priorities efficiently. A commitment to continuous learning and professional development is essential, as is the capacity to collaborate effectively across diverse teams. Prior experience in a similar role or industry-specific knowledge may be advantageous, though not mandatory for consideration.
Seeking a candidate with a strong grasp of computer hardware and its integration within computing systems and databases. The ideal individual will possess a comprehensive understanding of hardware capabilities and constraints, ensuring seamless compatibility and optimal performance.
Possesses a solid understanding of network connectivity principles, integration methodologies, and standard protocols.
Proficiency in software development theories, methodologies, and standards is required.
Operating and Database Systems: You will be responsible for installing, upgrading, and maintaining operating systems and databases, as well as distributing and updating software packages. This role also involves performance monitoring and tuning of operating systems and databases to ensure optimal functionality.
Demonstrates strong problem-solving skills by leveraging a comprehensive understanding of diverse technologies to develop practical and efficient solutions.
Ability to articulate intricate technical concepts clearly and effectively to diverse audiences.
Organizational Skills: Demonstrated capability to efficiently manage tasks, set priorities, and maintain structured workflows to meet deadlines and objectives.
Required Skills and Qualifications:
Proficiency in relevant software applications and tools is essential. Candidates must possess strong analytical and problem-solving abilities to effectively address challenges. Excellent communication skills, both written and verbal, are necessary for collaboration and reporting. Prior experience in a similar role is preferred. Attention to detail and organizational skills are critical for managing tasks efficiently.
The candidate is required to have;
Holders of a Bachelor’s degree in Computer Science or Information Technology are encouraged to apply.
Requires a minimum of two years of hands-on experience in network administration roles.
Network and Security Certification: Candidates holding a CCNA, CEA, or equivalent credential will be prioritized. These certifications demonstrate expertise in network infrastructure and cybersecurity principles, ensuring a strong foundation for the role.
Proven expertise in executing network installations and managing configurations, ensuring seamless system integration and optimal performance.
Seasoned expertise in network infrastructure, protocols, and systems is required. Candidates must demonstrate a deep understanding of network architecture, including routing, switching, and firewall configurations. Familiarity with TCP/IP, LAN/WAN, VPN, and network security principles is essential. Additionally, proficiency in network monitoring tools, troubleshooting methodologies, and performance optimization is highly desirable.
Proven expertise in the installation, configuration, and troubleshooting of routers is required.
Interested and qualified individuals are encouraged to submit their application, which should include a Motivation Letter specifying the position applied for along with details of current and expected remuneration, a Curriculum Vitae, and the names and contact information of three referees. Our Client is an Equal Opportunity Employer. Applications must be received by Wednesday, June 10, 2026. Only candidates selected for further consideration will be contacted. Applicants should send their CV to jobshag@hcsaffiliatesgroup.com, ensuring the position title is indicated in the email subject line.
Qualifications
BA/BSc/HND
Experience Required
2 years
