Our esteemed high-end golf club in Nairobi is currently in urgent need of polished, professional Receptionists and Waiters who prioritize exceptional customer service.
Experienced professionals seeking a career in [industry/field] must meet the following qualifications: a minimum of [X] years of relevant experience in [specific area], proficiency in [specific tools/technologies], and a solid grasp of [key concepts/principles]. Candidates should possess strong analytical and problem-solving skills, exceptional written and verbal communication abilities, and the capacity to collaborate effectively within multidisciplinary teams. Familiarity with [specific regulations/standards] is advantageous, as is an understanding of [industry-specific practices]. A degree in [relevant field] or a related discipline is typically required, though equivalent professional experience may be considered in certain cases.
Degree or diploma in Secretarial Studies, Front Office Management, Hospitality Management, or a comparable discipline is required.
A minimum of two years of professional experience in a front-end office or receptionist capacity is required, with a preference for candidates who have worked within a luxury hospitality setting.
Proficient in utilizing Microsoft Office Suite, demonstrating strong computer literacy skills.
Skilled in front office operations and customer service management, with extensive experience in coordinating administrative duties and enhancing guest satisfaction.
Proficient in utilizing front office equipment and PDQ terminals for payment processing is required.
Proficient in both verbal and written communication in English and Kiswahili, with a strong command of both languages.
A polished and professional demeanor, strong interpersonal abilities, and a dedication to exceptional customer service are essential.
Exceptional proficiency in organizing tasks efficiently and managing multiple priorities simultaneously is essential.
Must consistently uphold strict confidentiality and maintain a professional standard in all interactions and duties.
Craft a dynamic and meticulously organized work schedule to ensure seamless operations and optimal productivity. Develop and maintain a comprehensive timetable that aligns with team objectives, project deadlines, and organizational priorities. Coordinate with cross-functional departments to synchronize schedules, allocate resources efficiently, and mitigate potential conflicts or bottlenecks. Monitor and adjust the schedule as needed to accommodate changing priorities, unplanned absences, or urgent demands while maintaining high standards of performance and accountability.
Responsibilities for this role include working the first shift, which runs from 6:00 AM to 2:00 PM daily.
Shift 2 operates from 2:00 PM to 10:00 PM, providing coverage during the late afternoon and evening hours.
Nairobi serves as the designated workplace for this role.
We are offering a competitive gross salary of Ash 40,000 per month for this position.
Interested applicants are encouraged to forward their CVs to jobs@phinaconsultant.co.ke, with a copy sent to the same address for review.
Qualifications
BA/BSc/HND , Diploma
Experience Required
2 years
