JOB SUMMARY
Rest Sure Insurance Agencies Ltd. seeks a detail-oriented, structured, and driven Insurance Administration Officer to oversee the operational and logistical backbone of our agency. The chosen professional will serve as the cornerstone of our internal systems, guaranteeing meticulous policy administration, precise underwriting documentation, up-to-date client records, and efficient claims processing. Beyond fundamental administrative duties, the officer will enhance our digital infrastructure by streamlining customer onboarding protocols, monitoring online lead acquisition, and reinforcing digital brand visibility to bolster business expansion.
The position encompasses a broad range of essential duties and responsibilities pivotal to the operational success of the organization. Key tasks involve developing and implementing strategic initiatives, overseeing cross-functional teams, and ensuring adherence to industry regulations and company policies. Additionally, the role requires analyzing complex data to identify trends, optimizing workflows to enhance efficiency, and preparing comprehensive reports for senior leadership. Collaboration with stakeholders across departments is integral, as is the ability to manage multiple high-priority projects concurrently while maintaining a focus on delivering measurable results. Proficiency in relevant software tools and strong leadership capabilities are among the critical qualifications for this role.
Craft and assess insurance applications, endorsements, and policy documents across various product lines, ensuring meticulous structural alignment throughout the process.
Client accounts are managed and serviced by overseeing portfolios to deliver prompt, professional guidance on premium quotes, policy details, account-related inquiries, and renewal arrangements.
As the primary liaison with collaborating insurance underwriters, you will facilitate seamless risk assessment, manage documentation uploads, and expedite the issuance of insurance policies in a timely manner.
The role involves systematically managing insurance claims by receiving notices, assisting clients in compiling necessary documentation, and submitting these claims to underwriters. Additionally, the position requires actively tracking and following up on claims to ensure timely resolution and settlement.
Database Integrity & Reporting: Ensure meticulous organization, security, and precision of both digital and physical client records. Develop and produce structured periodic reports on production data, performance metrics, and operational capacity.
Support the implementation of digital marketing initiatives across various social media and online platforms. Analyze and report on customer interactions in the digital space, track incoming leads generated through digital channels, and oversee the management of web-based client communication portals.
Maintain strict adherence of all administrative processes to established internal standard operating procedures and regulatory requirements mandated by local insurance governing authorities.
QUALIFICATIONS AND REQUIREMENTS
A Bachelor’s Degree or Diploma in Insurance, Business Administration, Finance, Project Management, or a related commercial field is required.
A Certificate of Proficiency (COP) qualification is strongly preferred and will provide a significant competitive edge.
Professional Experience: A minimum of one (1) year of full-time experience in back-office insurance operations, administrative roles, underwriting support, or financial services portfolio management is required.
Seeking a candidate with advanced digital literacy, demonstrated by expert-level proficiency in Microsoft Office applications, including Word and Excel, coupled with hands-on experience utilizing digital business platforms, content delivery tracking systems, and lead management tools. Requires outstanding communication skills, meticulous attention to detail, and the capacity to operate autonomously with minimal supervision.
We value expertise in key competencies and offer a suite of compelling benefits to support your professional growth and work-life balance. The ideal candidate will demonstrate proficiency in critical areas such as analytical thinking, leadership, and adaptability, among others, while also possessing strong interpersonal skills to foster collaboration. In return, we provide a comprehensive benefits package, including health insurance, retirement planning, paid time off, and opportunities for continuous learning and career advancement. Join our team to leverage these resources and contribute to meaningful projects in a dynamic, supportive environment.
Absolute integrity, adherence to professional documentation standards, analytical problem-solving abilities, and disciplined time-management skills are essential competencies for this role.
A fixed gross monthly salary of KES 25,000 is provided, complemented by an exceptionally competitive, uncapped commission structure applicable to all newly sourced or successfully closed business lines.
Provides extensive industry insight and well-defined pathways for career advancement into focused leadership positions.
Qualifications
BA/BSc/HND , Diploma , Professional Certificate
Experience Required
1 - 5 years
