Our client, a prominent telecommunications provider, is currently seeking a Sectional IP Network Engineer to join their team.
Job summary/ Job purpose/ Role Intent:
The Sectional IP Network Engineer–Field will deliver MAN network availability and customer uptime KPIs via on-site maintenance of power-related components for designated MAN nodes, maintaining service quality and continuity in accordance with corporate KPIs and within allocated budgetary constraints. Additionally, the role entails conducting Feasibility & Implementation assessments, as well as executing billing-related disconnections and reconnections of ISDN and PSTN circuits at the MAN level.
Oversee a range of critical duties, including but not limited to [specific responsibilities]. The successful candidate will be tasked with [additional responsibility], while ensuring adherence to [relevant standards or protocols]. Additionally, the role demands [specific requirement], along with the ability to [key skill or competency]. Collaboration with [teams or departments] will be essential to achieve [specific objectives], and proactive problem-solving will be required to address [common challenges].
Ensure continuous MAN availability by proactively maintaining the power supply of the nodes.
Proactively oversee and resolve MAN & Switch power-related issues in a timely manner, ensuring adherence to established SLAs for fault management.
Key updates are facilitated throughout the restoration process to keep the customer fully informed.
Execute feasibility studies, implement, and manage the disconnection and reconnection of ISDN and PSTN circuits.
Prepare comprehensive documentation detailing customer onboarding processes, ensuring clarity and completeness to facilitate smooth implementation and integration.
Uphold a secure work environment by strictly adhering to HSE protocols, established engineering standards, procedural guidelines, and applicable legal regulations.
Monitor individual performance metrics and provide strategic recommendations to enhance productivity and effectiveness.
Oversee and maintain a detailed record of network expenditures while ensuring alignment with financial planning and analysis standards.
Performs all duties assigned or delegated by the line manager as required.
Principal Outputs for this role
Adhere to the predetermined monthly fuel allocation to ensure efficient resource management.
Compile and submit Street MAN power meter readings to the finance department on or before the 20th day of each month.
Nairobi Means achieved an exceptional average availability of 99.65% throughout the year.
To ensure operational excellence, at least 90% of Nairobi-based Means must consistently meet Power-related performance targets.
Ninety percent of Nairobi’s Means demonstrate a Power rating exceeding ninety percent, showcasing exceptional performance in this critical area.
Within 2 hours following the settlement of invoices, no less than 80% of disconnected lines must be restored.
Customer Service Level Agreement (SLA) compliance requires that 80% of all assigned provisioning and cessation cases be resolved within a 24-hour timeframe.
To ensure operational efficiency, the incumbent must resolve 80% of reported faults within a four-hour timeframe, maintaining high standards of service delivery and system reliability.
Carry out routine maintenance on all the MSAN nodes on quarterly basis and provide power autonomy status and recommendation for each node.
Ensure all assigned Feasibility tickets are resolved within a 24-hour timeframe.
Seeking candidates with a strong academic foundation and proven professional achievements, this role demands individuals who possess both a relevant degree and substantial hands-on experience in the field. Applicants should demonstrate expertise through formal education and practical application, ensuring they meet the rigorous standards required for success in this position. The ideal candidate will combine theoretical knowledge with real-world proficiency to excel in this dynamic environment.
A bachelor’s degree or higher diploma in telecommunications, technology, or engineering is required.
Demonstrates strong command of MS Office applications, including Word, Excel, and PowerPoint, with the ability to efficiently create, edit, and manage documents, spreadsheets, and presentations.
Valid Kenyan driving license
Experience
We seek candidates with three to five years of experience in the telecommunications sector, specifically within the Welkom industry.
Highly developed organizational abilities are required, along with a minimum of one to two years of hands-on technical experience within a large, nationally recognized organization.
The capacity to effectively organize and prioritize one’s own responsibilities, as well as those of the team, is essential.
Maintains composure and clarity of thought in stressful or high-pressure situations.
Proven capability to collaborate effectively within a team environment.
Continual Improvement.
A broad and deep level of expertise is required.
Self-motivated.
Proficient in leveraging a range of competencies and specialized skills to drive organizational success, with a strong emphasis on strategic problem-solving, adaptability, and effective communication. Exhibits technical expertise in relevant tools, methodologies, and industry best practices, coupled with a commitment to continuous professional development. Demonstrates proficiency in project management, data analysis, and cross-functional collaboration to achieve measurable results. Maintains a customer-centric approach while adhering to compliance standards and ethical guidelines.
Technical Competencies
Requires demonstrated expertise in the practical installation and upkeep of power equipment.
Proficiency in SIP technology and hands-on experience collaborating with SIP service providers are required.
Must have routing and switching experience with hands on proficiency in configuring Multivendor Routers and Switches.
Cisco qualifications or other IP Network certifications are required.
Responsible for establishing and maintaining proficiency in essential functional skills, ensuring alignment with organizational objectives. Demonstrates expertise in key operational areas through consistent application of technical and procedural knowledge. Facilitates process improvements by identifying inefficiencies and implementing corrective actions. Collaborates with cross-functional teams to optimize workflows and enhance overall productivity. Maintains up-to-date awareness of industry best practices and regulatory requirements relevant to the role. Supports training initiatives to elevate team competencies and foster a culture of continuous improvement.
We collaborate closely with colleagues to achieve shared objectives, contributing to a supportive and productive work environment. Effective communication and a willingness to assist others are essential, as we believe collective success stems from mutual effort and respect. By actively participating in group discussions and embracing diverse perspectives, we enhance our problem-solving capabilities and foster innovation. Our teamwork ensures that projects are completed efficiently, with high-quality results that reflect our combined expertise and dedication.
Actively fosters a collaborative work environment where colleagues engage constructively, share collective accountability, and uphold high performance standards. Teams consistently refine their objectives and priorities to drive ongoing excellence.
We are seeking a creative and forward-thinking individual to drive groundbreaking solutions and spearhead transformative initiatives. The ideal candidate will possess a proven track record of developing inventive strategies that enhance efficiency, productivity, and competitive advantage. Responsibilities include leading research and development efforts, fostering a culture of experimentation, and collaborating across teams to implement innovative ideas. Strong analytical skills, a passion for problem-solving, and the ability to inspire others are essential. Familiarity with emerging technologies and a commitment to continuous improvement are highly desirable.
Seeks to pioneer innovative ideas and frameworks to address existing and emerging challenges with more effective solutions. Fosters an environment where fresh perspectives are not just encouraged but required from all team members, driving continuous performance enhancement and the generation of novel business opportunities.
Managing risks involves identifying potential threats, assessing their likelihood and impact, and implementing strategies to mitigate or eliminate them while monitoring effectiveness and adapting to changes over time. This role requires analyzing data, evaluating vulnerabilities, and developing contingency plans to ensure operational resilience. Strong analytical skills, attention to detail, and proficiency in risk assessment frameworks are essential, along with the ability to communicate findings clearly to stakeholders and collaborate across departments to align risk management with organizational objectives.
Review and assess potential risks in light of organizational priorities and stakeholder interests; pinpoint areas of vulnerability and develop robust contingency strategies to address any unforeseen events; foster a culture of innovation by motivating team members to pursue strategic business opportunities.
Analytical Thinking
Applicants must demonstrate exceptional ability to dissect complex problems, identify key patterns, and derive data-driven insights through structured reasoning. The role requires evaluating multifaceted scenarios, assessing risks, and synthesizing diverse information to inform strategic decisions. Strong quantitative aptitude, attention to detail, and proficiency in logical problem-solving are essential. Candidates should exhibit adaptability in interpreting varied datasets and translating findings into clear, actionable solutions. Prior experience in analytical frameworks, such as root cause analysis or hypothesis testing, is highly valued.
Analyze and discern relationships or patterns among seemingly unrelated situations, pinpointing essential or fundamental challenges within intricate scenarios, leveraging creative, conceptual, or inductive reasoning techniques.
Applicants who satisfy the stated requirements are invited to submit their application letter, current and expected salary details, and a comprehensive CV, including a daytime telephone number, to jobs1@hcsaffiliatesgroup.com. The subject line should include the position title “Sectional IP Network Engineer – Nairobi or Central Region.” Candidates must clearly specify their preferred work location in their application.
Qualifications
BA/BSc/HND , Others
Experience Required
3 - 5 years
