We are seeking a highly motivated professional to oversee a range of critical tasks and deliverables. The role requires executing key responsibilities, including managing daily operations, coordinating team activities, and ensuring adherence to established protocols. Additionally, the position entails conducting thorough analyses, preparing detailed reports, and maintaining accurate records to support informed decision-making. The ideal candidate must demonstrate strong problem-solving skills, exceptional organizational abilities, and the capacity to work effectively under pressure. Proficiency in relevant software platforms and a commitment to continuous improvement are also essential for success in this position.
Developing and enhancing Human Resources (HR) capabilities represents a core focus of this role, ensuring robust frameworks are established to support organizational growth and employee development.
Offer strategic HR leadership throughout the Region, aligning all HR initiatives with global HR strategies, standards, and frameworks to ensure cohesive execution and adherence to established guidelines.
Design and implement a unified HR framework that enhances operational efficiency and effectiveness across Regional Office and Country/Cluster Delegations.
Lead oversight and direction to Regional HR teams, guaranteeing optimal resource allocation and the consistent delivery of premium HR services.
Offer leadership, technical guidance, and capacity-building assistance to HR Officers and designated HR focal points operating across various sites.
Serve as a pivotal liaison between HRMD Geneva and the Region, facilitating the seamless execution of global HR initiatives, reforms, and strategic organizational priorities.
Provide assistance in the execution and deployment of HR transformation projects and organizational change initiatives.
Offer strategic HR guidance to senior leadership and operational managers regarding intricate HR challenges.
Enhance HR effectiveness by providing expert coaching, mentorship, and systematic development initiatives tailored to HR teams throughout the Region.
Facilitate enhanced cooperation and exchange of best practices within HR networks both internally across the organization and externally throughout the humanitarian sector.
Deliver specialized HR technical assistance during emergency operations, encompassing surge deployments and crisis response staffing initiatives.
Enhance the ability of HR teams to effectively manage emergencies and guarantee their preparedness for urgent response situations.
Build and sustain robust inter-agency human resources networks to facilitate the exchange of leading practices, policies, and innovative approaches in HR management.
The recruitment and selection process involves identifying, attracting, and hiring qualified candidates to meet organizational staffing needs while ensuring alignment with company culture and objectives. This function encompasses sourcing talent through various channels, including job boards, social media, and employee referrals, as well as conducting interviews, assessments, and background checks. Additionally, it requires collaboration with hiring managers to define role requirements, evaluate candidate qualifications, and facilitate the onboarding of new employees to ensure a smooth transition into their positions.
Direct oversight of comprehensive workforce planning initiatives, staffing projections, and talent acquisition strategies is required for both domestic and international roles.
Facilitate the synchronization of recruitment strategies with overarching global HR goals, diversity initiatives, and organizational workforce planning structures to ensure cohesive and strategic talent acquisition efforts.
Direct the entire recruitment and selection lifecycle, encompassing job analysis, talent sourcing, candidate shortlisting, conducting interviews, and final selection.
Oversee the development, evaluation, and quality control processes for job descriptions and related recruitment materials.
Responsibilities include managing background verification procedures, such as reference assessments and adherence to misconduct disclosure protocols.
Maintain compliance with safeguarding protocols and uphold ethical recruitment standards throughout every stage of the hiring process.
Collaborate with global HR classification teams to support the classification and grading of national staff positions.
Offer expert insights to advance diversity, equity, and inclusion objectives in hiring practices.
Collaborate with HR emergency teams to orchestrate emergency recruitment and facilitate swift deployment processes.
Design and refine recruitment tools, templates, and systems to streamline processes and ensure uniformity across hiring initiatives.
Manage onboarding and induction initiatives to facilitate the seamless integration of new employees into the organization while reinforcing its core values and culture.
We are seeking a dedicated Staff Development professional to design, implement, and oversee training programs that enhance employee skills, productivity, and engagement. The ideal candidate will possess a strong background in instructional design, curriculum development, and talent management, with proven experience in delivering impactful learning solutions. Responsibilities include assessing training needs, creating customized development plans, and evaluating program effectiveness to drive continuous improvement. Additionally, the role requires collaboration with leadership to align training initiatives with organizational goals and foster a culture of lifelong learning. Strong communication, facilitation, and project management skills are essential for success in this position.
Develop, manage, and lead comprehensive structured onboarding, induction, and orientation initiatives tailored for new hires.
Assess organizational learning requirements and design customized training and development programs to address those needs.
Provide guidance to managers and staff regarding career advancement options, available learning opportunities, and strategies for enhancing performance through structured improvement plans.
Monitor and assess the engagement, completion rates, and overall efficacy of staff training initiatives to ensure optimal learning outcomes and professional development.
Develop and enhance leadership and management development programs in sync with organizational objectives and international standards to foster continuous improvement and strategic alignment.
Encourage a workplace environment where ongoing learning, career growth, and collaborative knowledge exchange are prioritized and actively supported.
Partner with occupational health and staff wellbeing teams to establish and execute wellness initiatives and psychological support frameworks.
Develop the competencies of managers and HR teams to effectively address intricate employee development and performance challenges.
Collaborate with regional teams to advance learning and leadership capacity-building efforts, ensuring alignment with global HR strategies.
Remuneration and Benefits
Responsible for the strategic design, seamless implementation, and effective administration of compensation and benefits frameworks tailored for locally hired employees.
Craft and maintain compensation frameworks that remain both competitive and equitable while ensuring full alignment with organizational objectives and prevailing market benchmarks.
Perform comprehensive salary benchmarking studies and analyze compensation structures across countries within the Region.
Deliver expert technical advice regarding the creation, implementation, and ongoing management of salary structures and employee benefits frameworks.
Oversee adherence to all statutory labor obligations and national employment regulations applicable across various jurisdictions.
Assist Country and Cluster Delegations by applying and executing remuneration policies and frameworks.
Conduct ongoing assessments of compensation practices to identify and address any inequities, implementing corrective measures as required.
Provide strategic guidance to leadership on compensation and recognition frameworks designed to enhance employee attraction, retention, and engagement.
Develops, implements, and maintains comprehensive HR policies and procedures to ensure compliance with legal standards, organizational goals, and best practices. Ensures alignment between HR policies and company objectives while fostering a consistent and equitable workplace culture. Collaborates with leadership to assess policy effectiveness and recommend improvements based on feedback and evolving business needs. Monitors regulatory changes to update policies accordingly and mitigate potential risks. Provides guidance to management and employees on policy interpretation and application, ensuring clarity and adherence.
Interpret, implement, and maintain consistent adherence to HR policies, procedures, and staff regulations throughout the Region.
Support the harmonization and regular evaluation of staff regulations applicable to locally recruited personnel.
Serve as the primary regional resource for ensuring adherence to HR policies, maintaining workplace safety standards, and upholding professional conduct guidelines.
Ensure the successful execution and adherence to the Staff Code of Conduct and associated ethical guidelines.
Assist in the enhancement and upkeep of systems dedicated to employee wellbeing, health, and psychological support.
Oversee the administration of HR contracts, maintain comprehensive documentation, and ensure strict adherence to procedural compliance throughout all HR operations.
Carry out initial evaluations and analyses of HR-related matters such as misconduct, grievances, and workplace concerns.
Escalate intricate or high-priority cases to HRMD Geneva, adhering to predefined procedures and protocols.
Maintain strict confidentiality and precise documentation throughout all HR case management procedures.
Facilitate the dissemination of HR policy updates and procedural modifications throughout the Region, ensuring clear and consistent messaging to all stakeholders.
Enhance understanding and adherence to safeguarding protocols, child protection policies, and ethical workplace standards across all employees and affiliated partners.
Develops and implements strategies to monitor, analyze, and optimize performance metrics and data systems. Ensures the integrity, accuracy, and accessibility of data while aligning it with organizational objectives. Identifies trends, inefficiencies, and opportunities for improvement through systematic data evaluation. Collaborates with cross-functional teams to integrate performance insights into decision-making processes. Maintains compliance with relevant policies, regulations, and industry standards governing data management.
Develop and track regional human resources performance metrics that are in alignment with global key performance indicators.
Maintain precise, prompt, and comprehensive HR data management and reporting throughout the Region.
Be responsible for submitting HR data to central HR systems, ensuring they serve as the definitive source of information.
Perform comprehensive workforce analytics to facilitate informed strategic decision-making and enhance organizational planning initiatives.
Compile comprehensive HR reports, visual dashboards, and detailed narratives that analyze workforce trends, diversity metrics, and talent performance indicators.
Provide guidance to managers regarding performance management frameworks, encompassing the establishment of objectives, evaluation procedures, and strategies for enhancing performance.
Assist in addressing underperformance, disciplinary matters, and employee relations concerns with professionalism and care.
Maintain rigorous adherence to HR data protection, confidentiality, and governance standards to mitigate risks and uphold organizational integrity.
Provides technical support to National Societies to enhance their operational capabilities and ensure alignment with established standards and protocols. Assesses their specific needs and challenges, offering tailored solutions and guidance to strengthen their humanitarian response and service delivery. Works closely with relevant teams to implement improvements, troubleshoot issues, and facilitate capacity-building initiatives. Ensures seamless integration of technical expertise with field operations, promoting best practices and sustainable outcomes across diverse contexts.
Deliver specialized HR technical advisory services to National Societies in the Region upon request.
Collaborate with relevant coordination units to bolster HR capacity-building initiatives for National Societies.
Enhance the robustness of HR systems, policies, and procedures by collaborating with partner organizations to drive continuous improvement and alignment.
Handles case and complaints management, ensuring all inquiries are addressed promptly and thoroughly. Investigates issues, gathers necessary information, and provides accurate resolutions to maintain high levels of customer satisfaction. Collaborates with cross-functional teams to identify root causes and implement preventive measures, reducing future complaints. Maintains detailed records of all interactions and outcomes, ensuring compliance with company policies and regulatory requirements. Strong problem-solving skills, attention to detail, and the ability to work under pressure are essential. Proficiency in case management software and excellent communication skills are required.
Acting as the primary HR point of contact for regional case management, employee relations inquiries, and workplace conflict resolution, this role focuses on addressing and resolving HR-related issues efficiently and effectively.
Handle complaints and allegations with the utmost confidentiality and professionalism, evaluating and addressing each case thoroughly.
Promptly escalate and resolve cases in accordance with established HR guidelines and procedures.
Ensure meticulous documentation and case records are consistently maintained to meet organizational standards and regulatory obligations.
Liaise with investigative and regulatory bodies as necessary to ensure comprehensive oversight and alignment of efforts.
Oversee the execution of additional duties as assigned, ensuring alignment with organizational objectives and maintaining high standards of performance. Handle supplementary tasks that contribute to the overall efficiency and effectiveness of the team. Manage any further responsibilities that arise in the course of daily operations, prioritizing them based on urgency and relevance. Demonstrate adaptability and a proactive approach in addressing unforeseen challenges or workload fluctuations.
Offer temporary surge capacity to additional regions, HRMD Geneva, or other organizational initiatives as needed.
Engage actively in emergency response staffing efforts, coordinate deployments, and support organizational transition activities.
Handle a variety of additional HR-related tasks as required to support the organization’s evolving needs and strategic priorities.
Contribute to the development and enhancement of a globally recognized HR function, driving operational excellence and strategic alignment to support organizational objectives.
Uphold the utmost standards of integrity, confidentiality, professionalism, and ethical behavior in all professional engagements.
Play an integral role in advancing global HR strategic goals and aligning them with key organizational priorities to drive impactful outcomes.
Foster cross-functional collaboration, facilitate knowledge exchange, and ensure alignment among global HR teams.
Promote an environment of innovation, ongoing enhancement, and peak performance across all HR operations.
Deliver strategic surge planning, emergency preparedness initiatives, and operational readiness for HR functions.
Demonstrate exceptional leadership, accountability, and a commitment to service excellence as a key representative of the HR department.
A bachelor’s degree in a related field and relevant certification are required for this position. Candidates must possess at least three years of experience in a similar role, along with strong analytical and problem-solving skills. Familiarity with industry-specific software and tools is essential. Excellent communication and teamwork abilities are also necessary to collaborate effectively with colleagues and stakeholders.
A master’s degree—or an equivalent qualification—in Human Resource Management, Business Administration, Organizational Development, or a closely related discipline is required.
A recognized HR qualification is essential for this role.
A Project Management certification would be considered a valuable asset.
Accumulated experience is essential for this position. Candidates must demonstrate a minimum of three years in a related field, showcasing proficiency in core responsibilities. Prior involvement in project management, stakeholder coordination, or strategic planning is highly valued. Familiarity with industry-specific tools and software is required. Excellent communication and organizational skills are non-negotiable, as the role demands collaboration across teams and meticulous attention to detail. The ability to analyze complex data and derive actionable insights is crucial for success.
A minimum of eight years of progressive human resources management experience within a diverse, multicultural setting is required.
Requires a minimum of five years of professional experience in Organizational Development and/or Change Management.
Requires at least five years of hands-on experience in recruitment, talent management, or HR business partnering roles.
Extensive background collaborating within global institutions, non-governmental organizations, or diverse multicultural settings is essential.
Seasoned expertise in applying labor law across diverse legal jurisdictions, with a proven track record of navigating complex regulatory frameworks effectively.
Experience in safeguarding, misconduct prevention, and workplace ethics frameworks.
Proven track record in overseeing and leading teams across multiple locations, ensuring cohesive collaboration and alignment with organizational objectives.
Professionals with prior involvement in emergency response initiatives or field operations will be considered favorably.
Proficiency in cross-regional collaboration would be highly beneficial.
Possesses a comprehensive understanding of applicable principles, techniques, and best practices relevant to the role. Demonstrates proficiency in core functional areas, including analytical thinking, problem-solving, and decision-making capabilities. Exhibits strong interpersonal and communication skills to collaborate effectively with cross-functional teams and stakeholders. Maintains a commitment to continuous professional development and staying current with industry trends and advancements. Adheres to ethical standards and organizational values in all professional interactions and decision-making processes.
Seasoned strategic leadership coupled with advanced HR management expertise.
Proven expertise in coaching, mentoring, and cultivating talent, with a strong focus on individual and team development.
Effective skills in stakeholder engagement and relationship management are essential for this role.
Demonstrated expertise in conflict resolution, negotiation, and mediation, with a strong ability to foster constructive dialogue and reach mutually beneficial agreements.
Demonstrates exceptional proficiency in analytical reasoning, strategic planning, and meticulous organization.
Maintains a high standard of integrity, confidentiality, and professional judgment at all times.
Possesses a solid grasp of HR systems and utilizes data-driven insights to inform strategic decisions.
Proven ability to communicate effectively in both written and verbal formats.
Demonstrated expertise in navigating and thriving within diverse, multicultural, and multifaceted settings is essential.
Proficient in multiple languages, with a strong emphasis on [list languages, e.g., English, Spanish, and French], and the ability to communicate effectively in both written and verbal formats. Demonstrated fluency in reading, writing, and interpreting technical or specialized terminology as required. Capable of adapting communication style to suit diverse audiences and contexts, including cross-cultural interactions.
Fluent proficiency in both written and spoken English is essential.
Proficiency in French is a prerequisite for this position.
Proficiency in Spanish or Arabic would be considered a valuable asset.
Qualifications
MBA/MSc/MA , Professional Certificate
Experience Required
8 years
