The service advisor serves as an intermediary between customers and the organization, facilitating seamless communication while ensuring repair services align with customer specifications and company-established standards. Additionally, they maintain direct contact with customers to provide timely updates on repair progress.
KEY RESPONSIBILITIES
Professional greeting and consultation with clients to accurately identify their specific vehicle repair requirements.
Responsibilities include initiating vehicle job cards and accurately documenting the required repairs to be performed.
Providing customers with accurate repair timelines and maintaining strict adherence to these deadlines by offering ongoing progress updates throughout the repair process.
Crafting detailed repair cost estimates and maintaining consistent communication with clients to secure prompt approval for necessary repairs.
Drafting and submitting invoices for fully completed repair services, followed by monitoring and facilitating timely payments to ensure financial alignment.
Oversee ongoing repair operations by coordinating with workshop procurement teams and technicians to maintain uninterrupted repair processes within established deadlines.
Ensuring that all final repair works meet the company’s established quality benchmarks and compliance requirements.
Address customer inquiries and concerns with efficiency and professionalism, ensuring their satisfaction through prompt resolution.
Responsibilities include ensuring customer records, vehicle repair histories, and service reports are kept current and accurately documented.
Qualified and enthusiastic applicants are encouraged to submit their CVs via email to sm@staustinsauto.co.ke, with the job title clearly indicated in the subject line.
Qualifications
Diploma
Experience Required
3 years
